Wed.Sep 28, 2022

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How SaaS CFOs Can Spend Intelligently in Rough Markets

Sage Intacct

Knowing how to spend effectively in turbulent markets is an art and a science. Accounting software can automate the "scientific" aspects for maximum speed, accuracy, and effectiveness.

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Dear SaaStr: What Do You Look First In Your First VP of Product?


Dear SaaStr: What do you look for when hiring a VP of Product for a B2B SaaS? In particular, the dilemma I’m facing is hiring between a SaaS expert or a target market expert. First, I’d go for a SaaS expert over a domain/target market expert in just about any senior hire — VP Product, VP Sales, VP Marketing. The general reason is this: we overvalue domain expertise.


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Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance.


Beginning at our Zuora office in London and ending at the Paris office, 15 ZEOs undertook the challenge to bicycle […]. The post Three days. 420 kilometers. Fifteen ZEOs propelled with pedals and perseverance. appeared first on Zuora.

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Half of You Are Planning to Raise Prices in 2023


It’s not just you. SaaS is getting more expensive, for a variety of reasons. HubSpot for example, which has been very judicious on holding the line on pricing and ACVs, raised prices 12% for the first time since 2018 — albeit only on new customers: Slack also similarly did its first pricing increase in history recently, of about 10%: Prices are going up in SaaS.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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12 reasons Customer Success teams need training


This is a guest article written by Todd Eby , founder and CEO of SuccessHACKER. In the business landscape today, Customer Success is a bit of an outlier. It’s newer when compared to more established departments like sales and marketing. It’s quickly growing and best practices are still emerging and changing. One other thing that makes Customer Success particularly unique in an organization: formal Customer Success training, or lack thereof.

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Did We Overeat on Software?

Andreessen Horowitz

It’s been a little over a decade since Marc Andreesen famously declared that software was eating the world. He was right. Now, we’re in a new phase: There is powerful software everywhere we look, and we’ve been consuming it without much regard for the long-term effects. So much so that, today, we’re faced with an. Read More. The post Did We Overeat on Software?

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Sales Process or Customer Journey—What Matters Most in 2023

Sales Hacker

Customers are coming into the sales process more and more educated, but many organizations are stuck running the same play for everyone. Join Jake Dunlap (Founder & CEO of Skaled) to learn how companies are adapting their B2B processes to this new world—where people are coming in with very different expectations and levels of education. Guest: Jake Dunlap – Founder + CEO of Skaled.

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Apple CEO Tim Cook wants more women in tech

IT World

Apple CEO Tim Cook wants to see more diversity in the tech industry, saying there are “no good excuses” for the continued lack of women in the world’s tech firms. Diversity is good for busines s. This is not an outlier position. Cook is making what is becoming a widely accepted argument that diversity within a business makes that business better. Decisions made and executed by diverse teams deliver better results, as many surveys, such as this one and this one , have found.

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How To Thrive As A Director In A B2B Business - A Case Study With Melissa Brown

30 Day Leadership

Being a Director in a B2B business is no easy task…. In a startup, you are responsible for everything in your department…. Strategy, execution, personnel, project and client management, etc. In a larger organization, you are primarily responsible for the performance of your team as the organization has systems, teams, and people in place to take care of everything else….

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Jamf touts big boost to enterprise security at JNUC

IT World

Jamf opened its annual JNUC event for Apple admins today with a slew of announcements focused on device management and security, a new Jamf Trust app, further information on its recently announced ZecOps deal and other updates likely to be of interest to Apple IT professionals. The company also committed to supporting Microsoft Device Compliance on Macs later this year, with support for Google’s context-aware zero trust framework (BeyondCorp) on iOS devices in early 2023.

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Teleport over to your client to provide a great customer experience


Customer support, onboarding and sales has plenty of moments of tension, confusion and irritation. You can now turn every moment into an opportunity for a great customer experience. How? Do the equivalent of teleporting over and sitting next to them to show them your service, rather than talk at them. Let's say a client has a question about your online service It could be a support request about how to navigate the site.

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Avoid The Downsides Of Data Sampling In Analytics With These 5 Steps

SaaS Metrics

Data sampling isn’t the optimal way to analyze website traffic. Even though we still follow this technique, we cannot escape its downsides. Whether you’re at the top of the tower or just growing on the internet, you need to know that there are options. Here we’re going to see 5 ways you. Read more. The post Avoid The Downsides Of Data Sampling In Analytics With These 5 Steps first appeared on SaaS Metrics.

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Carrier Update: FedEx Pilot Strike, FedEx Increases Fees, West Cost Ports Slow Productivity


FedEx. With dissatisfaction still echoing amongst its Ground network contractors, FedEx Express pilots and crew members held an informal picket in front of the New York Stock Exchange on Monday. The pilots are frustrated over the lack of a contract, which has been under negotiation since May 2021. This news follows last week’s announcement where FedEx pulled their full-year guidance and is projecting fiscal quarter earnings well below previous expectations.

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The Power of Co-Branding and White Labeling in Integrated Payment Solutions

Discover how co-branding and white labeling can transform your integrated payment solution to enhance user experience and build customer trust. This article explores the subtle yet impactful differences between third-party, co-branded, and white-labeled payment integrations, offering critical insights for software companies. It's an informative and strategic guide for those looking to make informed decisions in a competitive market.

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2022 Dreamforce Highlights


Last week, we had 7 (SEVEN!) team members on the ground at Dreamforce in San Francisco. We are sure that there will be some excellent wrap-ups about all the coolest new features and product releases (like this one and this one), but we wanted to share with you the favourite moments from our team that […]. The post 2022 Dreamforce Highlights appeared first on CloudKettle.

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IT Automation with Zoom


Since the beginning of the pandemic in 2020, Zoom is now a mainstay of the modern workplace. Today’s Zoom use stats are staggering: there are now over 500,000 business customers , who hold over 3.3 trillion minutes of meetings every year. And let’s not forget webinars—there are now 45 billion minutes of them hosted on Zoom every year now. With IT now responsible for administering and managing hundreds of Zoom accounts, that can add up a lot of tickets.

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How to pick the right DEX tool for the best digital employee experience

IT World

The COVID-19 pandemic dramatically changed the way people work, as working from home became the rule rather than the exception. Moving forward, many companies are continuing to support 100% remote workforces, or they’re adopting a hybrid work model, with some employees working in the corporate office, some working at home, and many splitting their time between the two.

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How To Protect Your Business From Financial Crimes

Agile Payments

(via: [link] ).

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Addressing Top Enterprise Challenges in Generative AI with DataRobot

The buzz around generative AI shows no sign of abating in the foreseeable future. Enterprise interest in the technology is high, and the market is expected to gain momentum as organizations move from prototypes to actual project deployments. Ultimately, the market will demand an extensive ecosystem, and tools will need to streamline data and model utilization and management across multiple environments.

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Sep 27 – Customer Success Jobs


Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology. Define a comprehensive strategy that focuses on driving measurable results for the customers. Prioritize programs and investments that help customers increase their ROI from Panther.