The Daily Egg

JULY 26, 2022

Agile and scrum are two popular ways to approach project management. These two methods are closely associated with each other due to. The post Agile Vs. Scrum appeared first on The Daily Egg.

Management 278

Management 278

SaaStr

JULY 26, 2022

So in theory, SMB SaaS is better than enterprise, at least 9 times out of 10: Deals close much faster. Customers don’t expect as much in terms of security, compliance, etc. Customers often can deploy on their own. There is often just 1 stakeholder to sell to. Often can avoid procurement, RFPs, and so many other headaches. Customers don’t expect you to build a feature before they buy.

SMB 356

SMB Churn Payment Services SaaS 356

The Daily Egg

JULY 26, 2022

If there’s one thing customers dislike, it’s waiting on hold or explaining their problems to multiple support reps. The best help desk. The post Best Help Desk Ticketing Systems Compared appeared first on The Daily Egg.

Systems Review 316

Systems Review 316

SaaStr

JULY 26, 2022

Our partners and good friends at PlatoHQ, the web’s leading engineering mentoring platform, are doing an incredible event-within- an-event at 2022 SaaStr Annual on Sep 13-15, Elevate : Come hear from and learn from at Elevate at Annual 2022 : SVP of Eng at Slack. CTO at Okta. CEO at Coda. CTO at Circle. CTO at Carta. CTO & SVPE at Ripping.

CTO Coach 204

CTO Coach New CTO CTO Scale 204

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Tom Tunguz

JULY 26, 2022

I’m watching public company earnings to identify early weaknesses in the software market. This week Microsoft, Google/ Alphabet, & Amazon report their figures. Today, Microsoft & Google revealed the health of their infrastructure business units. Company. Q-4 CAGR. Q-3 CAGR. Q-2 CAGR. Q-1 CAGR. Q0 CAGR. Microsoft Azure. 37%. 39%. 40%. 37%. 40%.

GCP(Google Cloud Platform) 168

GCP(Google Cloud Platform) Cloud Azure AWS 168

Sparktoro

JULY 26, 2022

It could be a chicken or egg situation: Maybe the platforms have made us lazy, or we’ve trained their algorithms to reward platform-native content — as in, content that keeps people on the platforms’ sites instead of sending them to yours. Zero-Click Content.

Social Media 144

Social Media Marketing 144

Intercom, Inc.

JULY 26, 2022

In uncertain economic times, it’s even more important to build a strong, resilient business. And the key to business resilience in 2022? Excellent customer experience. Recent research from Harvard Business Review Analytic Services reveals that 88% of survey respondents believe that customer engagement has a significant impact on their organization’s bottom line.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Sales Hacker

JULY 26, 2022

Sales pros, I’m calling on you to end the debate on live chat versus chatbots. Sure, on one hand, there’s the convenience and power of an automated chat function. On the other is the valid claim that technology used to replicate human interaction just isn’t there yet. In reality, we need to move beyond this “either/or” mentality. At a high level: Your chatbot should function as a qualifier to ensure the person on the other end is a real prospect.

Sales 113

Sales Machine Learning Artificial Intelligence Mobile 113

Intercom, Inc.

JULY 26, 2022

Customer activation is the process of motivating prospects or customers to take the next step in the customer journey or customer lifecycle. This is sometimes referred to as user activation. Whether interacting with new customers or helping to re-engage dormant ones, customer activation is a crucial initiative designed to help people get the most value out of your business. .

Point of Sale 118

Point of Sale Branding Subscription Payment Features 118

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Kellblog

JULY 26, 2022

Just a quick post to highlight that SaaStr has posted the official video of my SaaStr Europa 2022 presentation entitled, The Top 5 Scale-Up Mistakes , that I gave in Barcelona in June. They also published a blog on the session and packaged it into a podcast episode. The video includes a 30-minute delivery of the presentation followed by a open-mike Q&A for another 30 minutes.

Scale 110

Scale Scaling Venture Capital Startup 110

Intercom, Inc.

JULY 26, 2022

Conversational AI (artificial intelligence) is technology that simulates the experience of person-to-person communication for users, either through text-based or speech-based inputs. The AI component is crucial. Unlike traditional conversational technologies, which deliver pre-written scripts and dialogues to users when prompted by specific keywords, conversational AI recognizes and responds to the content of a user’s query by leveraging two complementary artificial intelligence technologies: na

Artificial Intelligence 118

Artificial Intelligence AI Scale Machine Learning 118

IT World

JULY 26, 2022

If you use an iPad, Mac, or both to get things done, you’ll be looking at Stage Manager when it ships this fall. It’s Apple’s latest attempt to improve multi-tasking on iPads and is available on Macs running macOS Ventura. You enable and disable Apple Stage Manager in the Control Center on Mac and iPad. What is Apple Stage Manager? Introduced at WWDC 2022, Stage Manager shows Apple is attempting to create a more harmonious interface between Macs and iPads.

Management 104

Management 104

Intercom, Inc.

JULY 26, 2022

Call deflection is a technique used to redirect a portion of your incoming customer service calls to digital support channels in order to reduce the burden on your call center employees. This has benefits for both your customers and your team, helping to alleviate high volumes of calls while allowing customers to reach a solution faster. What does call deflection mean?

Payment Methods 118

Payment Methods Payment Services Payment Solutions Management 118

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

IT World

JULY 26, 2022

I'm a cloud expert. No, really! Onalytica lists me in its 2022 Who's Who in Cloud. But that doesn't mean I always recommend the cloud for every business. Sometimes, servers in your office make the most sense. When? Here's my checklist for when to turn to local servers instead of the cloud. Costs The big promise of the cloud was always that it would save you money.

Business 94

Business Cloud 94

Intercom, Inc.

JULY 26, 2022

Conversion rate refers to the percentage of people who complete a desired action after being exposed to a brand’s sales and/or marketing channels, calculated against the total number of interactions (those who visited or viewed your ad, landing page, or other asset). . Depending on your goals, a “conversion” could be a number of desired actions, including completing a purchase, signing up for a newsletter, upgrading a service, submitting a form, or downloading an asset, to name a few.

Branding 118

Branding User Experience B2B Engagement 118

Sage Intacct

JULY 26, 2022

Usage-based billing is becoming an increasingly common way for recurring revenue companies to do business with their customers.

Forecasting 111

Forecasting Business Revenue Software 111

Inturact

JULY 26, 2022

B2B marketing isn't easy. Marketing your SaaS product to potential customers is all the more difficult because the value of the product is directly related to the user experience. But to get them to use the software, you need to gain their attention first. It's a vicious cycle and unless you are equipped for it, SaaS marketing can be a pain.

SaaS 90

SaaS User Experience B2B Software 90

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

Andreessen Horowitz

JULY 26, 2022

We’re excited to announce that a16z is leading the Series A for Nash , an API-based platform for last-mile delivery. . The Nash marketplace gives businesses the “superpower” of being able to offer delivery, without having to build their own fleet … The post Investing in Nash appeared first on Andreessen Horowitz.

Investment 90

Investment Business 90

IT World

JULY 26, 2022

This wacky ol' World Wide Web of ours has plenty of good things going for it, but customization isn't exactly its core strength. For the most part, the web is what it is — a take-it-or-leave-it sort of affair. And especially when your business leans on lots of browser-based tools and services, as so many companies do these days, that can really limit how useful and efficient of an experience you and your teammates can have.

Startup 84

Startup Business 84

Sales Hacker

JULY 26, 2022

Todd Caponi , CEO & Founder of Sales Melon and author of The Transparent Sales Manager. Todd is the only guest who has been on two times. Todd joins us live from the This episode would be live from the Chicago Roadshow for Pavillion. . Todd is a great consultant, teacher and trainer of sales. In part one of this episode, Todd is going to talk about some of the key elements that make up a great sales manager. powered by Sounder.

Management 84

Management Sales Consulting Trends 84

Andreessen Horowitz

JULY 26, 2022

Thomas Graf is the co-founder and CTO of Isovalent, and creator of a popular open source (and cloud native) networking technology called Cilium. Cilium is built atop a kernel-level Linux technology called eBPF. In this interview, Graf discusses the roles that Cilium and eBPF play in the growing cloud-native networking ecosystem, as well some broader.

Cloud 80

Cloud CTO Interviewing Technology 80

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue

Chargebee

JULY 26, 2022

Raising capital is getting costlier, and interest rates are higher. It is more important now than ever to maintain a steady, healthy cash flow and improve bottom-line growth. The best way to get there is by accessing one of the least tapped-into sources of capital– Accounts Receivables (AR).

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76

CloudKettle

JULY 26, 2022

Imagine this scenario: Two separate companies have heavily customized Salesforce orgs that work perfectly for their own respective business needs. Then, one company acquires the other company. What happens next? That’s a great question – and a situation that’s more and more common these days as Salesforce continues to dominate the CRM landscape at both […].

Business 59

Business Enterprise Marketing Sales 59

Sales Hacker

JULY 26, 2022

??Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

Strategy 54

Strategy Healthcare Travel Government 54

30 Day Leadership

JULY 26, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ryan Browne, Vice President of Customer Success at Kenect. Podcast highlights: 0:25 - Ryan's background - Ryan explains his role at Kenect. 3:03 - Tech and SaaS in Utah - How has technology evolved over the years in Utah? 4:40 - First leadership position - Ryan's opportunity began when his boss decided to resign and he was thrust into a leadership situation. 7:58 - Old vs new leadership

Leadership 52

Leadership Development B2B Technology 52

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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

Payments

CloseSaaS

JULY 26, 2022

Running out of sales meeting ideas? Why not invite a customer to join, have a career goals discussion, or play a sales training game? Learn more sales meeting ideas & themes to motivate your team.

Sales 52

Sales Management 52

OPEXEngine

JULY 26, 2022

Even when the market is repricing and falling, key growth metrics remain fundamental targets to maintain or grow company value because they remain highly correlated to higher valuations, even in this market. While valuation multiples in public markets have dropped dramatically over the past 6 months, the Magic Number (of Sales and Marketing Efficiency), Revenue Growth, and Rule of 40 still align well to top quartile multiples. .

Marketing 52

Marketing SaaS Benchmarks Metrics 52

30 Day Leadership

JULY 26, 2022

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ryan Browne, Vice President of Customer Success at Kenect. Podcast highlights: 0:25 - Ryan's background - Ryan explains his role at Kenect. 3:03 - Tech and SaaS in Utah - How has technology evolved over the years in Utah? 4:40 - First leadership position - Ryan's opportunity began when his boss decided to resign and he was thrust into a leadership situation. 7:58 - Old vs new leadership

Leadership 52

Leadership Development B2B Technology 52