Wed.Jul 20, 2022

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What Is a Customer Success Specialist? Primary Roles and Responsibilities

SmartKarrot

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This revenue was once the responsibility of customer service or account executives. However, customers now want more personalized products and services. This is where a customer success specialist comes into the picture. A customer success specialist is one who is responsible for the customer realizing their goal and ensuring customers are happy.

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Best Link Building Tools Compared

The Daily Egg

After 60 hours of researching and testing more than 40+ link-building tools on the market, we determined that SEMrush Backlink Gap is. The post Best Link Building Tools Compared appeared first on The Daily Egg.

Marketing 300
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5 Interesting Learnings from Weave at $130,000,000 in ARR

SaaStr

So a great founder doing tens of millions in ARR recently asked me what I thought of doing a “small IPO” at they approached $100m in ARR. It’s something we don’t see too often these days, as $200m+ ARR sort of became the new floor to IPO in SaaS. But I thought I’d take a deeper look at one example, Weave. Weave started off as a dental ERP and comms platform (including VoIP / phone), and then expanded beyond that as it scaled.

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Best Payment Gateways Compared

The Daily Egg

Your business’s payment gateway is the intermediary between your customers and your ability to make money. We researched dozens of the most. The post Best Payment Gateways Compared appeared first on The Daily Egg.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Why SDR Talent Management Is So Important

Predictable Revenue

Julian Marcuzzi joined the Predictable Revenue podcast to discuss why SDR talent management is so important. The post Why SDR Talent Management Is So Important appeared first on Predictable Revenue.

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The Company of the Future is Default Global

Andreessen Horowitz

As the successful businesses of tomorrow launch in multiple countries at a time, opportunities abound for ambitious startups looking to build the internal software systems these companies will need to grow. . For decades, startups largely followed a well-trodden playbook for … The post The Company of the Future is Default Global appeared first on Andreessen Horowitz.

Startup 142
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How to stay smart about Android app permissions

IT World

When it comes to Android and privacy , we're accustomed to seeing things move in a certain direction. It's simple, really: With each new Android version , it usually gets easier to manage your privacy and understand how your information is being used. And we typically get more front-facing tools and under-the-hood improvements that allow us to handle that stuff intelligently.

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25 Best Sales Strategies (Free Template): Guide, Plans & Examples for Startups and SMBs in 2023

CloseSaaS

Having the right sales strategy can make or break your business. Learn how to build a sales strategy template, plus we're highlighting 25 sales strategies, examples & plans from real teams.

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7 ways to keep remote and hybrid teams connected

IT World

In the old world of work, we found friends, sports leagues, shopping buddies, and people to have after-work cocktails with at the office. The work of work was only part of the reason we showed up. We also went to be part of something. In a remote or hybrid work environment, work and social connection are more bifurcated, which impacts both our work and our personal lives.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Comparing the Best Ecommerce Platforms in 2022

Groove HQ

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you. The post Comparing the Best Ecommerce Platforms in 2022 appeared first on Groove Blog.

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Will new EU crypto rules change how ransomware is played?

IT World

Cryptocurrency has always been the payment method of choice for bad guys. Get hit with an enterprise ransomware attack and plan to pay? You’ll need crypto. The key reason cyberthieves love cryptocurrency so much is that it is far harder to trace payments. That is why a move being attempted by the European Union has so much potential. The EU — in a move that will likely be mimicked by many other regional regulatory forces, including in the United States — is putting in place tracking requirement

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How to Build Killer Talk Tracks Your Sales Team Will Use (+ Examples and a Free Template)

CloseSaaS

Sales talk tracks help your reps sound more confident when talking to prospects, and give them all the right answers to questions or objections. Learn the difference between scripts and talk tracks for sales, plus how to build them.

Sales 52
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FCC head wants to boost ‘broadband’ standard to 100Mbps nationwide

IT World

The chair of the US Federal Communications Commission (FCC) wants redefine “broadband” Internet as being capable of at least 100 megabits per second (or Mbps) download and 20Mbps upload speeds. A change in the current, seven-year-old standard for broadband would almost certainly spur networking companies to upgrade equipment to meet the new benchmark.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Carrot Selling with Jeffrey Gitomer

Dubb

As a sales professional, Carrot Selling can be one of the most important mental models in your toolkit. Whether you are selling an extremely expensive product or a more commonplace service, the core elements of Carrot Selling will help you reach your goals. Don’t believe me? In this article, we are going to go. The post Carrot Selling with Jeffrey Gitomer appeared first on Dubb Blog.

Sales 52
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Netflix to launch ad-supported tier with Microsoft in 2023

IT World

Netflix lost nearly another million subscribers during the second quarter of 2022, but it hopes the launch of a new ad-supported streaming tier in partnership with Microsoft early next year can boost growth. The new budget service will launch early in 2023, starting in a select number of regions where advertising spend is strongest. This will join the existing ad-free basic tier, as well as paid standard and premium subscription plans.

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For Selling Life Insurance over the Phone try HelloScreen

Upscope

You're selling security during a crisis, not insurance. How do you communicate this to a client over the phone? HelloScreen is 5 second screen sharing built to fix this. What's hard for clients to understand about life insurance? The impact of an event on their partner. The impact on their kids. How their family might struggle to pay the mortgage.

Finance 52
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Apple reads the room, looks to slow hiring in '23

IT World

Apple seems to have confirmed what we already knew: times are tough, and while the company will continue to invest in product development, it will be freezing investment in some of its departments, according to Bloomberg. Showdown for the slow down. We don’t know which parts of Apple’s business will be affected. Bloomberg simply says the company will no longer increase headcount in some departments next year.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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B2B SaaS Startup ElevateHQ Raises $1.1 Million

Entrepreneur - SaaS

The fund raised will be deployed towards the acquisition of talent, strengthening the product further and making further inroads in North America.

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How technical conservatism helps us scale faster and better

Intercom, Inc.

At Intercom, we’re focused on the future, and we’re taking bold steps to get there. But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. We value this familiarity because we understand that the important problems to be solved are the ones that deliver customer or business value.

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Fintech Startup Backspace Tech Raises $450,000

Entrepreneur - SaaS

The fund raised will be utilized to strengthen the technology stack, team expansion and for go-to-market.

Startup 52
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For Life Insurance Sales Success, Get HelloScreen to Show them Why

Upscope

Life insurance agents are not selling insurance, they're selling security during a crisis. Getting this message across to a client over the phone is hard. HelloScreen was built for sharing your presentation to your clients on their phone in 5 seconds to SHOW them what they're buying. What is a life insurance agent communicating to a client?

Finance 10
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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Everything You Need to Know About the CRO and CMO Working Relationship: In One Story

Kellblog

I had a chat with a CMO a while back. DK: How’s the relationship with your CRO going? CMO: Solid. We collaborate really well. DK: I’ve heard you’ve had some trouble hitting sales targets. CMO: Yes, well you know the targets are pretty aggressive and we just had some major turnover in the sales force. But that’s all settled now.

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How To Collect Engagement Data and Improve Customer Engagement in SaaS [Best Tools Included]

User Pilot

What insights can engagement data reveal and how can it help you drive product growth? SaaS companies use customer engagement data to understand in-app user behavior and find roadblocks that impair customer experiences within the product. They can see how different user segments interact with the product and analyze what features drive the most engagement and vice versa.

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Jul 20 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director, Brands Location: New York, NY, US Organization: LiveRamp As a Customer Success Director, you will assist the clients with day-to-day management and troubleshooting for the largest and most strategic enterprise brand partners. Drive adoption of LiveRamp products and services – blocking and tackling barriers to adoption and success.