Tue.Jul 05, 2022

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How SaaS Companies Can Tell Their Story to Investors

Sage Intacct

All the more now, Investors want the data that proves you can make your plan. For context, the struggle for investment capital among SaaS companies is always competitive, even under the best economic and investment conditions. But when times grow uncertain and market conditions become turbulent, the competition for investment capital grows even fiercer.

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The Complete Guide to Ecommerce Security

The Daily Egg

As each day brings another story about cybersecurity threats like DDoS attacks and phishing, ecommerce security is getting more important than ever. The post The Complete Guide to Ecommerce Security appeared first on The Daily Egg.

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Sales vs. The Long Tail

SaaStr

I was recently catching up with a great CEO who put the free edition of a popular product on hold. Usage was there, but revenue wasn’t tracking the usage growth. And it worked. By moving from Freemium to “Contact Me” only (albeit with transparent pricing), sales went way, way up. He got into conversations with top prospects, and got them to buy bigger, better editions.

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The Complete Guide to Ecommerce Website Load Times

The Daily Egg

The longer it takes for your ecommerce web pages to load, the lower your conversion rates. The highest ecommerce conversion rates happen. The post The Complete Guide to Ecommerce Website Load Times appeared first on The Daily Egg.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Top SaaStr Content of the Week: Zendesk, Anaplan, YCombinator, and More!!

SaaStr

In case you got busy and couldn’t read and watch everything SaaStr this past week :), here are the most popular posts and videos. There are some pretty good ones here, including 2 great new sessions from SaaStr Europa 2022. Posts: #1. Zendesk and Anaplan: A Tale of Two Very Similar, And Very Different, $10B SaaS Acquisitions. A deep dive on how much has changed in SaaS — just since February. #2. 5 Interesting Learnings from Zendesk at $1.6 Billion in ARR.

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More Trending

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Office Hours with Lars Nilsson, VP of Global Sales Development at Snowflake

Tom Tunguz

On July 13th at 10am Pacific, Office Hours welcomes Lars Nilsson , VP of Global Sales Development at Snowflake. Having worked at five startups which went public - Snowflake, Cloudera, ArcSight, Riverbed and Portal Software, Lars is an expert in sales. He’s lived through many different go-to-market models and structures, through economic cycles.

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Tech talent shortage slows reshoring of chip manufacturing in US

IT World

As Intel , Samsung , TSMC , and others move ahead with plans for new computer chip development and manufacturing plants in the US, those efforts are running into a new headwind: there aren't enough people with the skills needed to run the facilities.

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The Customer Success Playbook: How to Survive and Thrive During an Economic Downturn

Totango

In uncertain economic times, attracting new customers becomes exponentially harder as budgets get tighter and priorities shift. As a customer success leader, it’s important to ensure resources are focused on delivering value and creating exceptional customer experiences, while also keenly identifying any potential opportunities for revenue and expansion.

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Think twice before deploying Windows’ Controlled Folder Access

IT World

As ransomware attacks gained steam in the mid-2010s, Microsoft sought to give Windows users and admins tools to protect their PCs from such attacks. With its October 2017 feature update, the company added a feature called Controlled Folder Access to Windows 10. On paper, Controlled Folder Access sounds like a great protection for consumers, home users, and small businesses with limited resources.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Instant Payout Providers

Agile Payments

Instant Payout Providers Help You Build Your Business.

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Are banks quietly refusing reimbursements to fraud victims?

IT World

There are some scary reports popping up that various major financial institutions no longer credit back all fraudulent transactions, even when victims file a police report. If true, it's a disastrous move that will painfully hurt the institutions.

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Delivering the Gold Standard of Customer Success as a Leader with Siobhan Alexander

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Siobhan Alexander, Director of Customer Success at Catalyst Software. Podcast highlights: 0:25 - Siobhan's background - Siobhan explains her role at Catalyst Software. 1:34 - Leadership pressure - How does Siobhan think about leadership, from not only a content perspective but a practice perspective?

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Apple (almost) says, ‘If you want to collaborate, stay apart’

IT World

Apple has made a decision that should show most enterprises that, when it comes to COVID-19, it’s not over till it’s over. The company has reportedly deferred plans to get staff back in the office three days a week because of increasing infection rates. Living with COVID means taking it seriously. A weekend Bloomberg report tells us the full implementation of Apple’s originally mandated three-days-a-week-in-person plan is probably “not imminent.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Delivering the Gold Standard of Customer Success as a Leader with Siobhan Alexander

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Siobhan Alexander, Director of Customer Success at Catalyst Software. Podcast highlights: 0:25 - Siobhan's background - Siobhan explains her role at Catalyst Software. 1:34 - Leadership pressure - How does Siobhan think about leadership, from not only a content perspective but a practice perspective?

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Yes, you can avoid 2022's business travel miseries

IT World

For better or worse, I'm back on the business travel road again. And, friends, let me tell you, it's miserable out there these days. Here are some woes my friends and I have faced — and what you can do to avoid them. First, remember that COVID-19 continues to be a problem. At my last conference, three of the organization's top leaders came down with it immediately after they arrived.

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Is SaaS Safe in Terms of Privacy?

SaaS Metrics

SAAS is an extremely convenient model to use, and many people, including you, may have benefitted from it. However, whenever you are working on something on the internet, there are security concerns that you should be wary of. As SAAS brings about an innovative way to go about software, it brings with. Read more. The post Is SaaS Safe in Terms of Privacy?

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Jul 05 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts. Establish and carry out departmental and organizational goals, policies, and procedures.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Overview of Top SaaS Trends for 2022

SaaS Metrics

Software as a Service, or SaaS, is the use of software applications hosted remotely on a secure cloud platform. With the trend toward digital transformation and increased business demand for greater user-friendliness, SaaS adoption has surged in the last few years. By the end of 2022, total spending on software as a. Read more. The post Overview of Top SaaS Trends for 2022 first appeared on SaaS Metrics.

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How Conversational CX Will Transform Customer Communication

SmartKarrot

Customer expectations keep changing, and all business updates revolve around these changing expectations. During the last few years, customer expectations have changed beyond recognition. And do you know what change this expectation has brought in the B2B SaaS world? Conversational CX! Conversation CX is the new buzzword in our B2B SaaS world. In this write-up, we discuss the new expectation trends of B2B customers and how conversational CX is transforming customer communication in the industry.

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A Recap of Our Offsite 2022 in Portugal

Chart Mogul

2017 in Germany, 2018 in Croatia, 2019 in Spain… We were asking ourselves, “when should we hold our next offsite?” right when the pandemic hit. After two years of staying safe, growing from 30 Moguls to 66, and many Zoom calls later, we successfully held our 2022 offsite in beautiful Cascais, Portugal in May 🌴 … 2017 in Germany, 2018 in Croatia, 2019 in Spain… We were asking ourselves, “when should we hold our next offsite?