Sales Hacker
JUNE 8, 2022
We obsess over deal velocity. How quickly can I find deals, close them, and move onto the next one? It infects the rest of our work: BDRs batch and blast outreach to book more meetings. Reps fill out their calendars only half-prepared for the meetings. Managers ask weekly, “When’s this deal coming in?”. This cycle puts pressure on front-line sellers to go out and hustle opportunities into existence.
SaaStr
JUNE 8, 2022
So few companies have changed as fast, and as quickly, as Zoom did between $1B and $3.5B ARR … which it did in just 1 year (!!) during peak pandemic… and $3.5B and $4B ARR, when Zoom radically changed again. At $3.5B ARR, Zoom was an SMB powerhouse, with Enterprise growing. At $4B, everything’s been flipped around. SMB is now saturated at $4B ARR and not growing, but Enterprise is picking up the slack and growing faster than ever.
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Intercom, Inc.
JUNE 8, 2022
As more and more business moves online, and customer expectations have risen accordingly, the demands on support teams have soared – it often feels like teams now need superhuman speed just to keep up. Increased volume, higher expectations, and team burnout are just a few of the issues businesses are facing. Ultimately, customer support reps are in need of tools that help them do their jobs more efficiently, effectively, and enjoyably.
SaaStr
JUNE 8, 2022
When you work in B2B marketing, you don’t often get a great reason to show off your work to your friends and family. Can you imagine? “Honey, check out this new webinar on support workflows! We had 800 attendees.” Or, “Hey mom, I’ve gotta tell you about our new gated ebook we launched on LinkedIn — you won’t believe the conversion rate.”. These things are fascinating to me, and probably to other marketers, but they just don’t have the “wow” factor of Doritos’ latest Super Bowl ad, or whatever ne
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Infinicept
JUNE 8, 2022
We’ve come a long way in a short time. In just a few years, the world has changed more than anyone could have imagined. Every business and industry has experienced new challenges in the face of uncertainty, and at the same time many have come into exciting opportunities. Perhaps no one saw the pandemic coming, but at Infinicept, we did see the dawning of the new era of software-led payments.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
IT World
JUNE 8, 2022
The European Union (EU) this week announced it will require makers of most consumer electronic devices adopt the USB Type-C charging standard by fall 2024. The unprecedented mandate is widely ecpected to affect Apple, whose products — including the popular iPhone series — use the company's proprietary Lightning connector protocol. The move means iPhones and AirPods sold in the EU will be required to switch to the more ubiquitous USB-C ports and cable connectors.
Totango
JUNE 8, 2022
Recurring revenue models have taken over the world. OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations. At the recent Technology & Services Industry Association (TSIA) World Conference, Totango’s President & COO Jamie Bertasi and Aruba’s Head of Customer
IT World
JUNE 8, 2022
Microsoft today said the shipping version of Windows 11 22H2 has been released to its Insider channel , signifying that the release to manufacturing (RTM), will be generally available later this year. In the meantime, corporate IT departments can get a jump on testing out the version — Build 22621 — from the Windows Insider Preview Downloads website and begin validating it on systems with the proper hardware requirements.
The SaaS CFO
JUNE 8, 2022
Financial discipline never goes out of style. CFO’s have a good laugh when the market and pundits start calling for financial awareness. When times are good, let’s grow as fast as possible and burn a ton of cash. However, when market sentiment turns negative, let’s control spend and assess our cash runway. Harder economic times […]. The post How to Accelerate Your Financial Maturity appeared first on The SaaS CFO.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
IT World
JUNE 8, 2022
While they are virtual, the elements — earth, air, fire, and water — are as important in unreality as in reality. Those virtual elements must themselves be augmented with technologies to replace ordinary sense perception: spatial positioning, object detection, distance perception and more. Combine all of this and you have an operating system to emulate reality in unreality.
Agile Payments
JUNE 8, 2022
Effective Ways E-Commerce Companies Can Protect Customer Data.
IT World
JUNE 8, 2022
VPN provider Surfshark became the latest company to pull its servers from India this week, in response to government attempts to regulate encrypted web traffic. The new directive by India's top cybersecurity agency, the Indian Computer Emergency Response Team (Cert-In), requires VPN, Virtual Private Server (VPS) and cloud service providers to store customers' names, email addresses, IP addresses, know-your-customer records, and financial transactions for a period of five years.
Dubb
JUNE 8, 2022
In the sales context, have you ever heard of this idea called the “knowledge paradox”? Along with this, are you looking for a better way to get beyond the theory and better execute in your business? My colleague Rob and I discussed the knowledge paradox in a recent episode of the RevShow by Dubb. The post Analyzing the Knowledge Paradox for Sales Leaders appeared first on Dubb Blog.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
IT World
JUNE 8, 2022
Quick: When's the last time you really, truly thought about your Android phone's Quick Settings setup? If you're like most mammals I know, the answer probably ranges somewhere between "eons ago" and "never." And it's no surprise: Android's Quick Settings area is one of those things that's just sort of there. It's convenient, sure, but it's all too easy to forget that it's completely customizable — and expandable, too.
ChurnZero
JUNE 8, 2022
A typical company, ours included, buys 50 to 70 SaaS products. The most important ones run departments, determine workflows, and generate the important data that makes a business go. I am certain that we run ChurnZero’s business using data from no less than two dozen SaaS products: Customer Success platform, CRM, marketing automation, support, finance, HR and more.
IT World
JUNE 8, 2022
Thousands of employees in the UK started a four-day week pilot on Monday with no reduction in pay. The pilot project , the largest trial of its kind to date, involves 3,300 workers at 70 companies ranging from a car parts retailer to an animation studio, marketing agency, and fish and chip shop. It’s based on a “100-80-100” principle, which means 100% pay for 80% of time worked — with an expectation of 100% productivity.
ChurnZero
JUNE 8, 2022
When you need a sandwich, you need a sandwich. You might have had a busy morning. Maybe your afternoon is all meetings, so you order a grilled cheese from the deli. But what if that isn’t what you get? What if you open the bag to find a loaf of sourdough and a block of cheese? That’s not a sandwich, and nor is this about sandwiches. It’s about how you and your Customer Success platform share the data your company needs.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
User Pilot
JUNE 8, 2022
Do you implement product management analytics from the onset of a product launch to understand user behavior and timely improve the product based on the findings? If so, where should you begin? What metrics should you track to turn them into actionable insights? This piece will guide you through all the crucial steps of product analytics, from finding important customer data to using various product management analytics tools.
CustomerSuccessBox
JUNE 8, 2022
We, at CustomerSuccessBox , bring to you some interesting and relevant content. The following is the list of curated readings that will add value to your SaaS business if implemented efficiently. How to get your Customer Success Tech Stack in Order. Customer Success Tech stack is a group of well-integrated software that guides customers to success. Read this blog further to know more about the best practices for building a CS tech stack, and more.
User Pilot
JUNE 8, 2022
Net Promoter Score is a great way of measuring customer loyalty but do you know that there are a lot of NPS alternatives that you can also use for your SaaS? Those NPS alternatives can help you measure customer loyalty and satisfaction from different angles, so you can collect invaluable insights. So, let’s find out what these NPS alternatives are and how they can help you increase your customer retention.
CustomerSuccessBox
JUNE 8, 2022
This section is all about the new round-up of growth opportunities in Customer Success careers from across the globe. We endeavor to keep our readers updated on the industry’s job landscape and help you find your next job. Check out the following customer success job openings, if you’re looking for one. Workato, Customer Success Manager [link]. Customer Success Manager – French-speaking (m/f/d) – Remote [link].
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
BetterCloud
JUNE 8, 2022
I recently (half) joked that we’ve written roughly 1,695 blog posts about the impact of zero-touch IT on your organization. Although that number was made up, it’s very true that a zero-touch framework can enable small teams with limited resources to automate tedious tasks and focus on more strategic work. We’ve seen this first-hand at BetterCloud, where our IT team managed to reduce help desk tickets by nearly 50% thanks to zero-touch automations.
SaaS Metrics
JUNE 8, 2022
The Rule of 40. It may sound like some ancient code, but it is actually the formula that helps SaaS companies understand their growth and scalability. The term rule of 40 was coined by two venture capitalists, Fred Wilson and Brad Feld, in 2015. It has continued to be used by organizations. Read more. The post The Rule of 40: The Surprising Truth about Growth, Traffic, and Scalability first appeared on SaaS Metrics.
SaaSOptics
JUNE 8, 2022
SaaSOptics has been helping clients across the globe clean up their financials, pass their audits, and get the valuations we know they’re worth for over 12 years. Our goal has always been to help your team stop pulling all-nighters or waking up in a cold sweat worried that Jim broke your spreadsheet while you were on holiday last week. Historically, our European customers have been supported by our North American team.
SaaS Metrics
JUNE 8, 2022
Your SaaS business is faring well, and your investors are happy. Your sales team is signing new clients every month, and you have $500 thousand in monthly billings. You’re thinking that you’ll soon become a unicorn (a company with a valuation of more than one billion dollars), but the party might come. Read more. The post SaaS Billings vs. Monthly Recurring Revenue first appeared on SaaS Metrics.
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Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.
CustomerSuccessBox
JUNE 8, 2022
This section is all about the new round-up of growth opportunities in Customer Success careers from across the globe. We endeavor to keep our readers updated on the industry’s job landscape and help you find your next job. Check out the following customer success job openings, if you’re looking for one. Workato, Customer Success Manager [link]. Customer Success Manager – French-speaking (m/f/d) – Remote [link].
SmartKarrot
JUNE 8, 2022
Delighting customers is considered the ultimate success mantra by a few marketers. Some researchers too claim about the efficacy of delighting customers. It is seen by many as a way to earn customer loyalty. This is the reason many organizations tend to invest a lot in delighting customers without even bothering to see if the investment is generating the expected return or not.
CustomerSuccessBox
JUNE 8, 2022
Every CSM would like to know how their peers or competitors perform their everyday hassles, etc. We, at CustomerSuccessBox , thought of bringing you an excerpt on CSM’s challenges, likes, and dislikes. This edition of SuccessBound features Neesarahmed Gaha. We asked him what he enjoys the most and the least in his line of work. Read on to know! Neesarahmed Gaha is currently a Customer Success Manager at CustomerSuccessBox.
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