SaaStr

MARCH 11, 2022

So every VC is trying to figure out exactly what is going on in the public markets, and many later stage VCs are quite stressed. This version of the BVP Nasdaq Index illustrates the question. Was the “Covid Boost” in Cloud multiples just an anomoly? Put differently, if you look at multiples of revenue for top SaaS and Cloud companies above from 2014-2022, you could come to one of (at least) two conclusions today: Conclusion #1: Q2’20-Q4’22 Cloud Revenue Multiples Were a

Scale 256

Scale SaaS Cloud Pricing 256

Groove HQ

MARCH 11, 2022

If you run an e-commerce business, focus on these best practices to facilitate growth. The post 25 E-commerce Best Practices to Take Your Online Store to the Next Level appeared first on Groove Blog.

Business 117

Business Customer Support 117

SaaStr

MARCH 11, 2022

What do you remember about your experience in the workplace prior to 2020? Is it the moments of collaborative synergy and collective achievements? Is it the feeling of solving complex problems and hitting milestones with your team? Perhaps it’s the joy of closing deals and celebrating with your colleagues? It’s been more than two years since the pandemic interrupted our daily work life, and companies are taking stock and preparing for a return to the workplace.

Data 242

Data Leadership Development Technology 242

User Pilot

MARCH 11, 2022

What is user behavior tracking? And where do you start? Search no further. In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. After reading this, you will be equipped to track user behavior on your website and app. More importantly, you’ll know what to do with the data you get.

Data 98

Data SaaS User Experience Metrics 98

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SaaStr

MARCH 11, 2022

Dear SaaStr: How Much Equity Should a Late Cofounder Get? I’ve been through this both as a founder and a seed investor. The answer? From 2:1 to 5:1 probably. Depending on when and how they join. How “late” a cofounder they are. Those are relative “fairness” ratios that everyone can get their arms around. 2:1 often feels fair if the co-founder joins very early, before there’s all that much there … but after things are established. 5:1 often feels fair if they join as thin

SaaS 201

SaaS Data 201

Andreessen Horowitz

MARCH 11, 2022

Info Diet offers a peek into the personally curated feeds and media habits of the people shaping the future. In each installment, a different builder spends two days chronicling everything they read, follow, listen to, and watch in order to stay ahead of what’s next. This time: Afton Vechery, co-founder and CEO of the reproductive. Read More. The post Info Diet: Modern Fertility CEO Afton Vechery appeared first on Future.

Leadership 78

Leadership Management 78

IT World

MARCH 11, 2022

I was on an international panel for the World Talent Economy forum earlier this week to discuss the topic of Decent Work and Economic growth. Decent work is a concept not used very much these days; it’s an old concept that focuses on the holistic nature of the employee. From Wikipedia : According to the International Labour Organization (ILO), “decent work involves opportunities for work that are productive and deliver a fair income, security in the workplace and social protection for families

Development 82

Development 82

SaaS Metrics

MARCH 11, 2022

There have always been video games that have been more popular than others. The simplicity of Pac-Man in the 1980s made it an instant hit and is still loved by many gamers today. But it is the popularity of esports that has really taken over in recent years. There are millions of. Read more. The post The Rise of Esports first appeared on SaaS Metrics.

Metrics 52

Metrics SaaS 52

Infinicept

MARCH 11, 2022

?? Deconstructing the Cost of Becoming a Payment Facilitator (Part 4 of the Payments Webinar Education Series) Being a payment facilitator has many touted benefits: you bring payments in-house, you get more revenue, and more control over the merchant experience. However there has been quite a bit of fear-mongering about the investment. We’re going to debunk some common myths (and fears) about.

Merchant Services 52

Merchant Services Payment Services Payment Facilitation Payments 52

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

CustomerSuccessBox

MARCH 11, 2022

“A transaction was made and your product was bought.” Wow! What satisfaction when the businesses witness that. But is that all your responsibility? No, not at all! You can’t retain them just with an excellent product but also need to build a healthy relationship that makes the customers loyal to you. Read on further about Customer Loyalty vs Customer Retention!

Retention 52

Retention Customer Lifetime Value Branding Onboarding 52

CloseSaaS

MARCH 11, 2022

These top sales contest types include head to head, team vs team, & "biggest loser". Learn more about these fun ways to boost morale and improve team performance.

Sales 52

Sales 52

CustomerSuccessBox

MARCH 11, 2022

As Customer Success specialists, we often think of quarterly business reviews (QBRs) as the reviews we do with our own customers, when we summarize recent successes, outline future targets, and build our connections with key stakeholders. However, there is another form of QBR that is crucial to a Customer Success team’s success: the QBR of the Customer Success team itself.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Business Forecasting 52

SaaS Metrics

MARCH 11, 2022

One of the best ways to get started with cloud hosting is by signing up for a cheap cloud hosting plan. These plans will provide you with the basics of running a website, including space, bandwidth, and disk space. The next step is choosing the type of service you need. There are. Read more. The post How to Find Cheap Cloud Hosting first appeared on SaaS Metrics.

Cloud 40

Cloud Metrics SaaS 40

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

SmartKarrot

MARCH 11, 2022

When you research Google – CXO role to become obsolete, you will get approximately 3,66,000 results. However, if you ask me whether the Chief Experience Officer role will no longer exist in the future, I will say there are two faces of the coin. There is an ongoing debate in the B2B SaaS world whether there is a need for a CXO position. Let me put that to rest today.

Artificial Intelligence 10

Artificial Intelligence B2B AI Customer Success 10

ChurnZero

MARCH 11, 2022

Writing, sending, and monitoring email is a non-stop grind for CSMs. You’re constantly either tackling incoming customer queries or firing off your own follow-ups. But thanks to email automation, you don’t have to stay chained to your inbox. Whether you’re a high-touch Customer Success team looking for automation in moderation, or a tech-touch team looking for more dynamic ways to personalize, email automation gives every message a human touch and every customer a white-glove experience.

Customer Success 96

Customer Success Scale Engagement Churn 96

SmartKarrot

MARCH 11, 2022

For years B2B companies have relied on marketing qualified leads (MQLs) for executing their inbound sales funnel. MQLs are still being used as a way to determine prospective customers’ buying intent. But, over the past few years, a new concept is getting highlighted in the conversations of inbound marketing teams. The new buzzing term is product qualified leads (PQLs).

Scale 10

Scale Marketing SaaS Sales Funnel 10

SmartKarrot

MARCH 11, 2022

Role: Director of Customer Success Location: Remote, Washington, United States Organization: Limeade As a Director of Customer Success, you will lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention, and growth. As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers.

Merchant Services 3

Merchant Services Customer Success Scale Sales Hiring 3

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