Fri.Jun 03, 2022

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Zoom Alternatives

The Daily Egg

In any discussion about video conferencing software, it’s worth noting that digital conference calling and screen sharing had become quite popular for. The post Zoom Alternatives appeared first on The Daily Egg.

Software 307
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A Look Back: 3 Amazing SaaStr Sessions with Dharmesh Shah, Co-Founder and CTO of HubSpot

SaaStr

I miss #SaaStrAnnual and all my fellow SaaS peeps. Hope to see you this year, @jasonlk. [link]. — dharmesh (@dharmesh) January 21, 2022. In the run-up to SaaStr Annual 2022 on September 13-15 , we wanted to look back at some of the highest-rated SaaStr sessions of all time, since the first SaaStr Annual in 2015. If you want to grab 20% off SaaStr Annual 2022 tickets, grab ’em here.

CTO 260
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Six Customer Success Email Templates to Save Your CS Team Time

Totango

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Keeping in touch with your clients is the best way to minimize churn, but it can take considerable time if you do it manually.

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The Ultimate Guide to SaaStr Europa 2022 June 7-8

SaaStr

We’re so close now to the official start of SaaStr Europa 2022 on 7-8 June in Sunny Barcelona! This is our ultimate guide for everyone attending, to make the most of this year’s Europa. Location, SaaStr Europa Campus & Registration. We’ll be at the CCIB – Centre de Convencions Internacional de Barcelona Plaça de Willy Brandt, 11-14, 08019 Barcelona, Spain.

Mobile 224
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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Seven ways to make meetings better

IT World

Do you love meetings? Neither do I. I realized it was time to leave my last job when I noticed I was spending an average of six hours a day in meetings, many of which I had been asked to attend strictly on an FYI basis. Read.ai has raised $10 million toward the goal of better understanding what doesn’t work about meetings so the people who run them can do it better.

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How to enhance your copywriting strategy to increase sales

SaaS Metrics

The operational strategies of every brand since the dawn of time have always revolved around one goal: to increase sales, to generate more revenue. Over the years, this goal has been achieved in a variety of ways: with products of undeniable quality, with a great ability to satisfy consumer demand at the. Read more. The post How to enhance your copywriting strategy to increase sales first appeared on SaaS Metrics.

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The Iron Man Model: How Startups and the Military Can Work Together

Andreessen Horowitz

Afghanistan. North Korea. Russia. The South China Sea. Open a newspaper these days and you’ll read about the numerous problems facing America’s military. Global threats and a dwindling technological advantage have caused the Pentagon to cozy up to Silicon Valley, a relationship from which Palantir and Anduril are but two successful outcomes. Yet, most dual-use.

Startup 86
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Is Elon Musk’s ‘return to office’ mandate genius or corporate suicide?

IT World

Tesla and SpaceX chief executive Elon Musk this week delivered an ultimatum to the two companies’ white-collar workers: get back in the corporate office or face firing. The demand to work at least 40 hours in the office was originally made known through leaked employee emails. Later on Wednesday, Musk appeared to confirm his edict on Twitter: When asked to comment on the email for “people who think coming in to work is an antiquated concept,” he responded , “They should pretend to work somewher

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Info Diet: Peanut CEO Michelle Kennedy

Andreessen Horowitz

Info Diet offers a peek into the personally curated feeds and media habits of the people shaping the future. In each installment, a different builder spends two days chronicling all the content they consume in order to stay ahead of the curve. This time: Michelle Kennedy, founder and CEO of Peanut, an online community to. Read More. The post Info Diet: Peanut CEO Michelle Kennedy appeared first on Future.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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5+ things to watch for at WWDC 22

IT World

Certainly one of the most important events in the tech industry calendar, Apple’s Worldwide Developer’s Conference (WWDC — a.k.a. “DubDub”) takes place starting June 6 with a keynote speech streamed from Apple Park. It’s a given that Apple will discuss improvements in all its operating systems. What else should enterprise IT watch for at the event? New Macs and the road to M2.

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“You Don’t Want That!” — A Rant from Lance Walter on Product Management Communications

Kellblog

While I don’t normally entertain guest posts, once in a rare while I hear an old friend ranting about something and the rant’s so good that I offer up Kellblog to help share it. Today’s rant comes from Lance Walter , who recently finished up a four-year gig as CMO of high-flying Neo4j , and who I know from previous stints working together at Host Analytics and Business Objects.

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The best privacy and security apps for Android

IT World

Let's get one thing out of the way right off the bat: If you're looking for recommendations about Android security suites or other malware-scanning software, you've come to the wrong place. Why? Because, like most people who closely study Android, I don't recommend using those types of apps at all. Android malware isn't the massive real-world threat it's frequently made out to be, and Google Play Protect and other native Android settings are more than enough to keep most devices safe.

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How to pick a DAO legal entity

Andreessen Horowitz

… The post How to pick a DAO legal entity appeared first on Andreessen Horowitz.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to Keep Track of Your Projects Without Micromanaging

SaaS Metrics

Being a leader can be a tough balancing act, especially in a large-scale organization. While you want to show that you trust in the capabilities of your team members, you also need everyone functioning according to their roles, completing tasks as expected. Be lax in their management, and things might end up. Read more. The post How to Keep Track of Your Projects Without Micromanaging first appeared on SaaS Metrics.

Scaling 52
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Das stille Einhorn: Zu Besuch beim Berliner Software-Startup Contentful

The SaaS Garage

Keine Skandale, keine geplatzten Deals und auch sonst eher leise: Man weiß nicht viel über das Berliner Unicorn Contentful. Deshalb waren wir mal da und haben uns umgeschaut. Berlin, June 02, 2022 ( Nina Anika Klotz , Business Insider – Gruenderszene ) — Contentful. Nicht Kreuzberg. Auch nicht Mitte. Sondern im Wedding. Zwischen Wohnblock, Kirche und einer internationalen Schule.

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NetApp’s cloud-based Spot PC: Right solution, right direction, wrong company

IT World

(Disclosure: most of the vendors mentioned are clients of the author.) There should be no doubt that the current trend surrounding personal computing is to move the loads and the cost from the desktop to the cloud, where there are better economies of scale for things like updates, security, and performance-on-demand. The barriers against this move are past poor experiences with thin clients; excessive costs associated with some vendor solutions; and network access, capacity, and latency — all of

Cloud 54
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Sales acumen? Here’s how to improve it (fast)

CloseSaaS

Improving your sales acumen will help you close more deals and progress faster in your sales career. Here's some practical advice on how to make it happen.

Sales 52
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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It’s been a big year for Apple in the enterprise

IT World

Between WWDC 2021 and the imminent WWDC 2022, Apple has made significant changes that affect the enterprise community. It’s worth taking a look back at what changed and what that might mean moving forward. Declarative management. One of the biggest changes dates back to last year’s conference. Declarative management is the most significant change to Apple's MDM (mobile device management) architecture since it debuted in 2010.

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Jun 03 – Customer Success Jobs

SmartKarrot

Role: Customer Success Associate Director Location: New York, NY, US Organization: Wunderkind As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

From optional to all-important, Customer Success has come a long way in the last decade. And all signs point to continued growth. What makes us so sure of this during these times of considerable ambiguity? For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation.

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7 Powerful Ways to Utilize Customer Insights to Attain Customer Delight

SmartKarrot

You may have a wonderful product that has made you feel quite ambitious! But how do you determine that your product is accepted (and loved) by the customers? For this, the product must fulfill the needs and/or desires of the customers! And how do you create such a product? By listening to your customers and understanding what delights them! You need to have organized data insights, customer experience insights, and customer journey insights to gain this understanding.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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The indispensable role of Customer Success in B2B SaaS with ChurnZero CEO You Mon Tsang

ChurnZero

From optional to all-important, Customer Success has come a long way in the last decade. And all signs point to continued growth. What makes us so sure of this during these times of considerable ambiguity? For starters, the CS role has earned its rightful spot as one of a startup’s first ten hires. VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation.

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Data Analytics And Customer Success Management.

CustomerSuccessBox

The customer success manager’s function is evolving and expanding, and the reason for this transition is- DATA. The best customer success managers (CSMs) or customer success data analysts — or whatever their official title is – are masters of customer data measurement and analysis. CSMs must be able to pull data together to create new ways to generate profitability in this data-driven world.