SaaStr
APRIL 12, 2022
Raise prices on existing customers, Doesn’t help if you are growing quickly. Just makes them unhappy. Raise prices on new customers, Forces you to deliver more value. Often makes everyone more happy. — Jason BeKind Lemkin #???????????? (@jasonlk) April 7, 2022. Dear SaaStr: How Do You Change the Price of Your SaaS Product Without Upsetting Existing Customers?
Predictable Revenue
APRIL 12, 2022
Darryl Praill joins the Predictable Revenue Podcast to share best practices and common mistakes companies make when implementing outbound sales sequences. The post Best Practices for Outbound Sales Sequences appeared first on Predictable Revenue.
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SaaStr
APRIL 12, 2022
So is Square a SaaS company? It’s not even Square anymore as a company … it’s now Block. The majority of its revenue is now from Bitcoin transactions, not “traditional” payments and software. And yet … and yet … its engine is all software and really SaaS. At least still for now. Its software and services business is the one with the real operating margins.
Andreessen Horowitz
APRIL 12, 2022
Everyone’s familiar with the concept of a go-to-market (GTM) plan, but in the world of bottom-up adoption and product-led growth, a go-to-community (GTC) plan is equally as important. As the name suggests, go-to-community is the process of operationalizing and optimizing your community-building efforts to align them with business outcomes. Growing a healthy community can create.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SaaStr
APRIL 12, 2022
We’re gearing up for 2022 SaaStr Europa in-person again in sunny Barcelona , at the spacious muchly open air and outdoors convention center by the sea, 7-8 June!! As part of that, we are (of course) bringing back our Equality, Inclusion and Balance program to set aside 1,000 no cost VIP Passes to Annual. Please join us. We want this to be the most inclusive Annual ever!
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
ChurnZero
APRIL 12, 2022
Does your company have a chief customer officer (CCO)? If not, it might be time to consider the role for your organization. Would your business benefit from appointing a chief customer officer ? We’ll help you answer the most common questions to determine whether you need a CCO to attain your goals. Definition of a chief customer officer. What is a chief customer officer ?
IT World
APRIL 12, 2022
Privacy-centered search engine DuckDuckGo today launched the beta of its desktop browser for macOS. The browser is designed from the ground up to maintain privacy, the company said, meaning it will not collect information about users and will not install cookies or tracking codes on devices. DuckDuckGo also said it can block “hidden trackers” before they load.
Sales Hacker
APRIL 12, 2022
In this episode, we’ve got Auseh Britt , a seasoned B2B marketer with 20 years of marketing experience across a wide range of industries and companies spanning global hospitality to startups, who currently serves as the VP of Growth Marketing at Terminus. Join us for a great conversation about what account-based marketing is and what it means when it’s done well. powered by Sounder.
IT World
APRIL 12, 2022
The technology industry is expected to see a 13% uptick in employment through 2030. Black Americans, however, are notably underrepresented in the industry. While Black workers account for almost 12% of the overall workforce in the US, Black men represent 7.4% of the technology labor pool, and Black women represent just 3%. In February, Jobs for the Future (JFF), a nonprofit research and workplace equity strategy organization, published the results of an analysis of more than 200 start-ups, schoo
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Totango
APRIL 12, 2022
At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. To wrap up the event, Totango COO Jamie Bertasi shared 10 key takeaways she gathered from all the presentations and conversations that took place during our summit.
Sales Hacker
APRIL 12, 2022
For many years (and well-intentioned efforts) sales teams have struggled to recruit, retain and grow talent. While there are many hurdles to overcome when building sales teams, organizations too often underutilize the power of their sales enablement team. With the help of enablement, sales leaders and managers can differentiate their company during the hiring process by showing a commitment to the growth of their team members and careers.
IT World
APRIL 12, 2022
Enterprise cloud content management company Box has today announced Box Canvas, a virtual whiteboard that allows workers to collaborate visually while working remotely. Box Canvas provides users with a set of templates, alongside free form drawing and text options, diagrams, wireframes, and process flows using visual elements like shapes and connectors to easily present data and ideas visually.
30 Day Leadership
APRIL 12, 2022
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Kristi Faltorusso, VP of Customer Success at ClientSuccess. Podcast highlights: 0:27 - Kristi's background - Kristi explains her role at ClientSuccess. 2:04 - A trip back in time - How did Kristi get into her first leadership position? 6:52 - Proactive problem solving - Kristi learned a key piece of advice at the ripe old age of 24. 9:08 - First leadership position - How did Kristi navi
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
BetterCloud
APRIL 12, 2022
We’ve spent a lot of time on this blog discussing all the ways you can automate IT tasks with a SaaS management platform (SMP). We have also deep-dived into how automation can make IT a lot more efficient , as well as keep employees productive and improve your SaaS security posture. As SMPs have grown in functionality and extensibility, so too has the power of the automated workflows you can orchestrate.
30 Day Leadership
APRIL 12, 2022
In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Kristi Faltorusso, VP of Customer Success at ClientSuccess. Podcast highlights: 0:27 - Kristi's background - Kristi explains her role at ClientSuccess. 2:04 - A trip back in time - How did Kristi get into her first leadership position? 6:52 - Proactive problem solving - Kristi learned a key piece of advice at the ripe old age of 24. 9:08 - First leadership position - How did Kristi navi
CustomerSuccessBox
APRIL 12, 2022
While the core of the Customer success function involves anticipating client difficulties and providing proactive solutions to the customers. The needs of customers are continuously evolving and with that, you as a business should also reshape your strategy to keep up with the trend and maintain the growth of your business. Here we have jotted down the essential strategies to be included in your Customer success checklist for the year 2022.
OPEXEngine
APRIL 12, 2022
The other day a founder asked me about interviewing because a candidate had described me as “a great interviewer,” and she wanted to know why. (And for that matter, so did I.). Emboldened by this seeming endorsement, I dashed off what turned into a lengthy email on interviewing and recruiting, a topic about which I am passionate not because I think I am good at it but because I think I am not.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
SmartKarrot
APRIL 12, 2022
Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success. Serve as a client escalation point for addressing technical, creative, and data-related retailer and advertiser requests.
Intercom, Inc.
APRIL 12, 2022
We recently launched Intercom Surveys , a game-changing new feature that will revolutionize how you gather data and personalize your customer experience. Our unique Surveys tool makes it easy to turn questions into answers, answers into insights, and insights into actions. Not only do our surveys help you to capture and analyze data, but they also allow you to drive new, engaging experiences in real time.
SmartKarrot
APRIL 12, 2022
The ‘C’ in the C-suite refers to the Chief. The officers in the C-suite are the leading executives and the key decision-makers of the business. Earlier, in the case of most organizations, the C-suite had three key titles – the CEO – chief executive officer, the COO – chief operating officer , and the CFO – chief finance officer. As businesses and requirements evolved, more titles such as the CMO – chief marketing officer, CTO/CIO – chief technology/information officer, CHRO – chief human r
SmartKarrot
APRIL 12, 2022
A look at the organizational landscape shows that many companies, especially B2Bs, are moving towards digital transformations – using IT tools and technologies to boost organizational performance. The primary motivation for digital transformation (DX) is the many benefits of hybrid and multi-cloud infrastructures. On the other hand, Artificial Intelligence (AI) has gained a lot of traction in recent times.
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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.
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