Thu.Jan 05, 2023

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Viva La Demo: How To Democratize Your Demo Program

Sales Hacker

You know that demos are critical to the success of your sales team and, ultimately the business’s bottom line. So why should only a select group of people be responsible for presenting them? The math is simple MORE DEMOS = MORE SALES. Guests: Nick Capozzi – Head of Storytelling at Demostack. Sam Collin – Solutions Engineer at Demostack.

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7 Easy Steps to Start a Consulting Business

The Daily Egg

If you want to work for yourself, starting a consulting business is one of the smartest ways to do it. It’s flexible, The post 7 Easy Steps to Start a Consulting Business appeared first on The Daily Egg.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it. Could all of this extra work, unhappy customers, and lost revenue be avoidable?

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8 Easy Steps to Write an Ecommerce Business Plan

The Daily Egg

An ecommerce business plan is like the instruction booklet that comes with a piece of flat-pack furniture. But in this case, it’s. The post 8 Easy Steps to Write an Ecommerce Business Plan appeared first on The Daily Egg.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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10 Best Practices to Follow for a Truly Accessible Website

Neil Patel

Website accessibility covers many steps, but what does it mean? Let’s just break it down. Accessibility means building inclusive websites so that people who are differently abled can access them without the barriers and frustrations that might otherwise occur. There are a few good reasons you want to follow website accessibility best practices; we’ll go into those later.

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Amazon confirms more than 18,000 employees to be laid off

IT World

Amazon has confirmed that company layoffs will total more than 18,000 employees, with the bulk of job cuts coming later this month. While several teams are impacted, the majority of the job cuts will be in the Amazon Stores and People, Experience, and Technology (PXT) organizations. The layoffs, which represent the largest round of job cuts in the company’s history, are a result of “the uncertain economy,” according to a note from CEO Andy Jassy that was posted for employees on Wednesday and sha

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Options for Data Movement Between Salesforce Orgs

CloudKettle

There are many scenarios where data may need to move between two Salesforce orgs, and similarly, there are several options available when it comes to syncing data between Salesforce orgs. Take for example a scenario where company ABC has acquired company XYZ. The two companies are in the same industry, servicing very similar clients, so […]. The post Options for Data Movement Between Salesforce Orgs appeared first on CloudKettle.

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Raises for some IT pros could jump 8% in 2023, exceeding inflation

IT World

After failing miserably to keep up with inflation over the past two years, it appears salaries for IT pros are beginning to catch up, according to a new study from Janco Associates. In 2021, the mean compensation for all IT pros rose just 2.05%, according to a mid-year salary survey from the business consultancy. In 2021, the median salary for IT pros at large enterprises was $100,022, and $95,681 for those at mid-sized firms.

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When is the Right Time to Hire a Fractional CTO?

Valerian Tech

It can be beneficial to hire a fractional CTO (Chief Technology Officer) in a variety of situations. Here are a few examples of when it might make sense to bring on a fractional CTO: When your company is at a turning point: If your company is at a crossroads and you need someone to help you make strategic technology decisions, a fractional CTO can be a valuable resource.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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10 Ways to Find and Fix Website Issues That Repel Customers

Full Session

Many website visitors will evaluate the quality of your business, product, service, and brand within a few seconds. Even if they do not leave your site immediately, the initial impression is usually enough to dissuade them from returning. Businesses can promote their goods and services online, but not all sites are user-friendly or helpful. Most show issues that repel visitors before they find what they are searching for.

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Apple in India shows the future of tech

IT World

It wasn’t so long ago that critics derided Apple CEO Tim Cook for his ambition to build business in India , but now it all makes complete sense. India has a lot to offer Apple and tech. India has and always did have a lot to offer Apple : a young population, education, a growing middle class and consumer market, and relatively low employment costs. Apple has also worked extremely hard with India’s governments to navigate that nation’s desire to protect its own economy while opening to manufactur

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How to Perform a Sales Analysis (Step-by-Step): Methods & Metrics

CloseSaaS

Learn all there is to know about sales analysis and how to find insights that will ramp up your sales effectiveness and profitability.

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Managing a Thin Balance Sheet: 4 Lessons Learned From Laika’s $2 Billion Acquisition with Laika Co-Founder & COO Eva Pittas and CFO Dicken Chaplin (Video)

SaaStr

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Eva Pittas (Co-founder and COO at Laika) and Dicken Chaplin (CFO at Laika) discuss the value a well-versed CFO brings to their business as well as a few key lessons they’ve learned along the way.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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10 Best CRMs for Business Consultants (Reviews & Pricing) in 2023

CloseSaaS

A CRM can help take your business consulting business to the next level. Here's the top 10 CRMs with the features you want (and need.

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Jan 05 – Customer Success Jobs

SmartKarrot

Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Instant As a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution of their bespoke customer success plan.

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Dear SaaStr: What Percentage of Software Sales Reps Have Earned Over $1m a Year?

SaaStr

Dear SaaStr: What Percentage of Software Sales Reps Have Earned Over $1m a Year? It’s rare and it’s tough in SaaS as a sales rep to earn a fairly stunning $1,000,000 a year. But … it’s not impossible. I remember the first time I saw a rep make $1m. I was in the HQ of a well-known SaaS company just passing $100m in ARR. The rep closed his second multi-million dollar, multi-year deal — of the year.

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5 Benefits of Marketing Automation + 14 SaaS Tools

How To Buy Saas

Short Summary: Learn how marketing automation helps create plenty of opportunities for business growth and why you should implement it across the different stages in your pipeline. As a broad concept, marketing automation seems complicated even though many people swear by the wonders it can do to your sales funnel. The marketing environment today is so modern and high-tech that nearly all related activities can be automated.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Key Takeaways from the 2022 Gartner® Market Guide for SaaS Management Platforms

BetterCloud

Last week, Gartner® published the 2022 Market Guide for SaaS Management Platforms. The report defines, “SaaS management platforms (SMPs) provide central admin console capabilities to discover, manage, automate, optimize, govern and enable SaaS used by employees. SMP also enhances protection of identities and data while using SaaS.”. Effectively managing an ever-growing SaaS stack remains difficult, time consuming, and complex.

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Has HubSpot Taken Over the Startup World From Salesforce?

SaaStr

Salesforce is ceding the startup CRM market to HubSpot. Does it matter? Maybe not. Salesforce is focused on $100m+ deals, and SFA/CRM is a minority of their revenue. Perhaps they’ll still get them when they cross $50m, $100m ARR. But maybe someday, they … won’t anymore. — Jason Be Kind Lemkin  (@jasonlk) December 30, 2022. So for many years, I was one of those guys.

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