Tue.Jul 19, 2022

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Why You Should Throw Out Your CRM

Totango

Ready for a controversial statement? You don’t need your CRM. Yeah, we said it. Sure, there is a place for customer relationship management (CRM) technology to help sell products, but if you’re looking to provide truly valuable experiences that will build and grow profitable customer relationships – especially during an economic downturn – then you don’t need a CRM; you need advanced, agile, composable customer success technology. .

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Spot the Difference

Tom Tunguz

What is the difference between web2 & web3, really? Yes, there are tokens and initial coin offerings and drops and discords. But, today, they resemble each other quite a bit. Here’s my mental model: Imagine a startup that sells sports cards. A web2 architecture for this app would have five parts. A transaction database: user 1 sold card ABC to user 3.

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SaaStr Annual 2022 Remains Fully Vax’d, Tested & Open Air / Outdoors!!

SaaStr

Dreamforce has announced for now at least it will not require any Covid testing or vaccination: ”In accordance with local state and city guidelines, we [Salesforce] are currently not requiring proof of vaccination or implementing a testing protocol for Dreamforce. This is always subject to change.”. We’ve already gotten a few questions if we plan to do the same, and we expect quite a few more.

Business 238
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Agile Vs. Waterfall Project Management

The Daily Egg

Agile and waterfall are two popular project management methodologies. Each one uses their own distinctive methods to complete tasks and projects and. The post Agile Vs. Waterfall Project Management appeared first on The Daily Egg.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Uncharted and Electric: Secureframe’s CEO on Recruiting and Retaining Folks Better Than You

SaaStr

SaaStr’s Poya Osgouei has a great Uncharted podcast that does a deeper dive with many SaaS execs. Up this week is Shrav Mehta, Founder and CEO of Secureframe, a provider of security and compliance software to help streamline SOC 2 and ISO 27001 compliance, backed by Accomplice Ventures, Kleiner Perkins and Gradient Ventures. Hiring folks is hard.

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Old PCs can find new life with Google ChromeOS Flex

IT World

I'm the kind of person who runs computing hardware until it's dead, dead, dead. I mean, I still have a 1984 KayPro luggable that boots. I keep that one because of nostalgia, but I also have more than a dozen Macs and PCs that first saw the light of day in the late 2000s and early 2010s, still doing valuable work. How? I run Linux on them. While Linux isn't for everyone, with Google's release of ChromeOS Flex , it's now easy to turn an otherwise obsolete computer into a useful Chromebook.

Business 103
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ZEO Wellness Day: July Highlights

Zuora

ZEOs kicked off July with a global Wellness Day off, one of many we’ve introduced as a way to carve […]. The post ZEO Wellness Day: July Highlights appeared first on Zuora.

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What Happens When You Blindly Follow Revenue Intelligence Tools For 9 Months?

Sales Hacker

When we launched a new product in September 2020, our go-to-market team was determined to do so in a data-driven, highly iterative manner. Conversation intelligence vendors were putting out a ton of “Labs” content at the time, so I spent a year running the most popular one — Gong Labs — on our discovery and sales calls. What we learned came as a big surprise.

Revenue 92
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Microsoft brings social network-style ‘stories’ to work

IT World

Microsoft has unveiled a workplace-focused take on Instagram and Facebook Stories posts, adding a new way to share video and photo updates within a revamped Yammer Communities app. “We hear from customers that they want more frictionless ways to share across an organization,” said Dan Holme, product lead for Viva Engage at Microsoft. “Stories are a way to share experiences that people are very familiar with from their consumer lives.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Nerf Guns & A Rack of Ribs: Customer Gifts that Cut Through the Noise

Sales Hacker

Connecting with prospects is harder than ever. Personalization may capture someone’s attention, but you have to be creative in order to win their business. Looking for new ways to stand out? Hear insight from these experts around how they use creativity to rise above the noise and stand out from their competitors. From custom swag boxes to out-of-the-box sends, we’ll look at both techniques for fostering creativity as a leader and being creative as an individual sales practitioner.

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Slack Pro is getting more expensive from September

IT World

Popular enterprise messaging platform Slack has announced it will be increasing the price of its Pro plan for the first time, while also making significant changes to its Free plan. From September 1, monthly Pro subscriptions will increase 9%, from $8 to $8.75 per user, per month, and annual Pro subscriptions will increase 8%, from $6.67 to $7.25 per user, per month.

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Learning How to Adapt in the Sales Community with Celine North

Sales Hacker

In this episode, we’ve got Celine North with us. Celine, who transitioned from agency sales to SaaS, is the Vice President of Boardable. Celine brings more than twenty-five years of experience to Boardable, which is a platform that allows board members to engage easily. Join us for a great conversation about transitioning in sales and technology selling. powered by Sounder.

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Geopolitical events put pressure on IBM earnings

IT World

IBM delivered its Q2 2022 earnings last night, posting revenue of $15.5 billion, marking a 9% increase year-on-year at an adjusted gross profit margin of 54.5% for the quarter ending June 30. However, the current geopolitical landscape is continuing to prove challenging for the technology vendor, as CFO James Kavanaugh told analysts that both currency headwinds and the impact from exiting the Russian market have put pressure on IBM's outlook.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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5 Steps to Build Your Revenue Recognition Strategy

Sage Intacct

Revenue recognition is at the heart of accounting for SaaS and subscription companies. But it is complicated. However, you can quickly study and optimize your unique version of calculating deferred revenue.

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Microsoft Teams now lets users send short video clip messages

IT World

For the times when text messages and emojis just don’t cut it, Microsoft has given Teams users another option for communicating with colleagues: the ability to send short video clips using the chat function. It’s one of a handful of updates to Microsoft’s collaboration platform unveiled during its Inspire partner event Tuesday , including the addition of “stories” posts with the new Teams-based Viva Engage enterprise social network.

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Investing in Cartography Biosciences

Andreessen Horowitz

“Maps are the most condensed humanized spaces of all…They make the landscape fit indoors, make us masters of sights we can’t see and spaces we can’t cover.” — Robert Harbison, Professor of Architecture. Cancer, which uses genetic mutations to turn … The post Investing in Cartography Biosciences appeared first on Andreessen Horowitz.

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Q&A: FNA's Carlos León on how digital money can be more efficient and safe

IT World

Governments across the globe are exploring or already piloting digital forms of national currencies, which have the potential to enable faster, less expensive retail and corporate transactions — and more secure money transfers. Central bank digital currencies (CBDCs) can also bolster financial inclusion because customers don't have to have a bank account to hold them; they can instead use encrypted " digital wallets " that exist in the cloud, on a desktop or laptop, or even on USB storage device

Banking 75
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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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How Putting Employees First Makes You a Better Leader with Kathy Sucich

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Kathy Sucich, Vice President of Marketing at Dimensional Insight. Podcast highlights: 0:25 - Kathy's background - Kathy explains her role at Dimensional Insight. 2:54 - First leadership position - Kathy has a long career in the communications industry. 4:44 - The broadcast journalism world - What type of leadership lessons did Kathy learn from this industry?

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Data Management Software: Features and Benefits

SaaS Metrics

Today, many enterprises are struggling to manage their data. Data is a valuable source of critical information that helps a business maintain its competitive edge and customer satisfaction. Unfortunately, many businesses, especially small businesses, can’t handle a large amount of data, let alone keep it safe. This is where data management software.

Data 52
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How Putting Employees First Makes You a Better Leader with Kathy Sucich

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Kathy Sucich, Vice President of Marketing at Dimensional Insight. Podcast highlights: 0:25 - Kathy's background - Kathy explains her role at Dimensional Insight. 2:54 - First leadership position - Kathy has a long career in the communications industry. 4:44 - The broadcast journalism world - What type of leadership lessons did Kathy learn from this industry?

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Add your MRR Movements to the Stripe Dashboard

Chart Mogul

We’re teaming up with Stripe to launch the ChartMogul Stripe App. View your MRR, ARR, Subscribers, and MRR movements, whether you’re on your Stripe or ChartMogul dashboard. Your key metrics are probably spread between many tools and dashboards. Integrate ChartMogul with Stripe to view your key metrics without switching between dashboards. Get the ChartMogul Stripe App to view your MRR, ARR, Subscribers, and MRR movements, on the Stripe homepage.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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Can your Hosting Service Get Hacked?

SaaS Metrics

If you’re a website owner, you know that the data on your site can be stolen or destroyed by hackers. However, it may surprise you to learn that hosting companies are also subject to hacking risks. The good news is that you can take steps to minimize the chance of this happening. Read more. The post Can your Hosting Service Get Hacked? first appeared on SaaS Metrics.

Metrics 52
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How to improve SaaS free trial to paid conversions

ChurnZero

If you get excited over free samples at the grocery store, you already understand the allure of the free trial. Many businesses start their relationship with potential long-term customers with free trials for their product or services. SaaS companies, however, have more to lose than your local grocery store if those customers don’t sign up for more.

SaaS 52
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Choosing Hosting for a Service Business vs. a Commodity Business

SaaS Metrics

Web hosting is an essential service for businesses that need to make their websites available to users on the internet. There are different types of web hosting packages, including shared, VPS, dedicated, and cloud hosting. Web hosting costs vary widely, with some services costing as low as $4 a month and others. Read more. The post Choosing Hosting for a Service Business vs. a Commodity Business first appeared on SaaS Metrics.

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Slack to increase subscription prices for the first time

ITPro

Users of Slack Pro can keep their current subscription for an additional year if they renew before 1 September 2022

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Thanks to Calendly, Drift, Reprise, Secureframe, and Shift Paradigm for Sponsoring SaaStr Annual 2022!

SaaStr

We wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2022. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors. Join these incredible companies to experience all the value of SaaStr! Calendly , a powerful yet simple automated scheduling platform, takes the work out of connecting with others so you can accomplish more.

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Boost your ecommerce strategy with these 10 affiliate marketing tips

Unbounce

Affiliate marketing has been growing in popularity over the past few years. For 20% of marketers , affiliate marketing is now their most important stream of revenue. So if you’ve got no idea what affiliate marketing is, it’s time to brush up on your knowledge, as you’re sure to be missing out on valuable additional sales! Affiliate marketing is growing so fast ’cause it brings many benefits—such as increased revenue and traffic—for businesses.

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Customer Memory: The Key to Driving Positive Customer Experience

SmartKarrot

Don’t you remember your fondest memories? Your memories are great reservoirs of your ideas and behavior. Customer memories are great ways to drive customer loyalty and are crucial to customer experience. Your customers need to keep receiving great experiences to develop great memories. A bunch of good positive experiences makes it easy to choose a good memory.