Wed.Oct 05, 2022

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Lazy NRR is Not NRR. Accept No Imitations or Subtitutes.

Kellblog

The other day I was looking at an ARR bridge [1] with a young finance ace. He made a few comments and concluded with, “and net revenue retention (NRR) is thus 112%, not bad.”. I thought, “Wait, stop! You can’t calculate NRR from an ARR bridge [2].” It’s a cohort-based measure. You need to look at the year-ago cohort of customers, get their year-ago ARR, get that same group’s current ARR, and then divide the current ARR by the year-ago.

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ReputationDefender Review

The Daily Egg

Have you ever had a horrific experience with a business that you couldn’t help but tell everyone about? Imagine that was your. The post ReputationDefender Review appeared first on The Daily Egg.

Business 328
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5 Interesting Learnings from HubSpot at $1.7 Billion in ARR

SaaStr

So there are so many interesting things everyone selling to SMBs can learn from HubSpot. We were able to dive into this a bit when co-founders Brian Halligan and Dharmesh Shah joined us at 2022 SaaStr Annual. That A+ session here: We did run out of time to talk about so many interesting things about HubSpot as it approaches $2 Billion in ARR. Let’s dig in on 5+ Interesting Things about HubSpot as $1.7 Billion in ARR … growing a stunning 41% year-over-year. #1.

Scale 278
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OnDeck Review

The Daily Egg

OnDeck offers term loans and lines of credit for small businesses that don’t qualify for traditional term loans. Get funded quickly, sometimes. The post OnDeck Review appeared first on The Daily Egg.

Business 312
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Key Strategies for Scaling Revenue in 2022 with Confluent President of Field Operations Erica Schultz (Pod + Video)

SaaStr

In a volatile economic climate and market, founders must employ smart growth strategies while focusing on efficiency. For early-stage companies, the onus is to show investors a sustainable and solid path to profitability focused on topline and efficiency. Confluent’s President of Field Operations, Erica Schultz, explores different tactics businesses can employ to scale revenue and increase efficiency in the current macro environment.

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A wild new way to use Android widgets

IT World

When we Androidians think about widgets, we tend to think about our humble home screens. Makes sense, right? That's where widgets have traditionally existed here in the land o' Android (with one short-lived exception , anyway, but Google's convinced we've forgotten about that ). Hold the phone, though — 'cause it turns out there's a whole other way to interact with widgets on your favorite Googley gadget.

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Why Applying Machine Learning to Biology is Hard – But Worth It

Andreessen Horowitz

Jimmy Lin is CSO of Freenome, which is developing blood-based tests for early cancer detection, starting with colon cancer. He is a pioneer in developing computational approaches to extract insights from large-scale genomic data, having spearheaded the computational analyses of the first genome-wide sequencing studies in multiple cancer types. Lin talked to Future about the.

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The four-step blueprint to build a customer health scoring program with Valuize Chief Client Officer Emily Ryan

ChurnZero

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. In times of economic uncertainty, customer churn is one of the top operational risks facing any subscription-based company.

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Investing in MVMNT

Andreessen Horowitz

Freight is quite literally one of the backbones of the U.S. economy. Every year, shippers spend $800 billion dollars moving goods across the country, and as everyone learned firsthand over the past two years, one small hiccup—such as a stalled … The post Investing in MVMNT appeared first on Andreessen Horowitz.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How Apple Car could become the future car-as-a-service

IT World

Apple services are a cash cow that feed the company’s future. It’s obvious Apple intends building on the services it already provides and the company that gave us the iPod clearly understands that today’s digital consumers demand access more than ownership. They’re all in on the subscription tango in Cupertino. Next-generation vehicles for a monthly fee.

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Carrier Update: Carriers Prepare for Peak Season Labor and Ocean Freight Carriers Report a Drop in Orders

OceanX

Peak Season. Most carriers are kicking off hiring fairs in preparation for peak season. The USPS is hosting events across the country, including “mega hiring” events across L.A County where over 500 positions are needed. Included are city carriers, tractor-trailer operators, and mail processing staff. The USPS is not alone, as OSM Worldwide, LaserShip, OnTrac, and UPS are also building staff to ensure a smooth peak season.

Pricing 52
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Coming soon — a resume-validating blockchain network for job seekers

IT World

An online resume-validating network has garnered support from than a dozen board members from companies whose ranks include Aon , Oracle , SAP , UKG and ZipRecruiter with the aim of reducing the time and cost of vetting job candidates.

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Why Leaders Should Define Outcomes Before Executing with Yaswanth Reddy

30 Day Leadership

Getting promoted to a Director level position in a B2B Business requires the element of building trust. But, it’s not just about building trust with your team, or your direct manager…. It’s also about building trust cross-functionally. In this episode of the B2B Leadership podcast, Yaswanth Reddy , Senior Director of Customer Success at Bidgely , and best-selling author and leadership coach Nils Vinje dig into the topic of building trust and much, much, more.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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10 Best Real Estate Cold Calling Scripts for Real Estate Agents

CloseSaaS

Want to take your real estate cold calls up a notch? Here's 10 scripts you can customize to fit your business.

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Intercom’s product principles: Start with the problem to achieve better solutions

Intercom, Inc.

“The problem we’re trying to solve is…”. That’s a common opening statement at Intercom. Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. This is the eighth post in a series exploring our product principles. Here, Stephen discusses our engineering principle “Start with the problem”. In our ritual Friday afternoon ‘Show and Tells’ people from across the company demo what they’ve been working on, and that’s how they open their presentat

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Built for you: Inbox updates, customizable conversation assignment, and more!

Intercom, Inc.

More languages, more efficiency, and more satisfied customers: Welcome to the September edition of Built for You. So much of delivering an incredible customer experience happens behind the scenes. The live chat experience is so effortless for customers that it’s easy to assume it’s the same way for support teams. The truth is, it takes a lot of operational work, data analysis, and support skills to make world-class customer service look easy.