Fri.Sep 23, 2022

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State of the Cloud 2022: The Centaur Report With Bessemer Venture Partners (Pod 593 + Video)

SaaStr

You’ve heard of a Unicorn SaaS company, but it’s time to introduce you to the Centaur. It’s no secret that the global financial landscape has been shaken up in recent years. The unpredictable market has given rise to new trends and a new type of elite company, which Bessemer Venture Partners have dubbed the Centaur. In this informative SaaStr Annual session, Bessemer Partners Sameer Dholakia, Mary D’Onofrio, and Elliott Robinson present the State of Cloud report, a look at the latest in SaaS tre

Cloud 257
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Why Customer Success and customer education are your BFFs in uncertain times

ChurnZero

This is a guest article by Andrew Brown , content marketing manager, Northpass. . Searches for customer retention peaked in early 2022. . Searches for customer churn neared their all-time high around the same period. . Why? . The pandemic. Or, more specifically, the uncertainty it caused companies of all shapes and sizes. Unfortunately, there wasn’t a page in the playbook to turn to. .

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3 smart settings for better Google Pixel battery life

IT World

If there's one feeling all of us phone-carrying cuttlefish can relate to, it's the sense of anxiety when that dreaded low-battery warning shows up on our screens. Both Android itself and Google's Pixel phones, specifically, have gotten much better at managing battery life over the years. But some of the Pixel's most intelligent systems for safeguarding your stamina are options in your phone's software — and that means it's up to you to find 'em.

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Cold Calling vs Warm Calling: What's the Difference? (And How to Do Both)

CloseSaaS

Ah, cold calling vs warm calling. Cold calling is dialing prospects who've never heard of you, while warm calling is reaching out to people who have heard of you.

52
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Jamf Pro now lets IT admins manage AWS Mac instances

IT World

Jamf has teamed up with Amazon Web Services (AWS) to introduce new tools that let IT admins using Jamf Pro enroll virtual EC2 Macs when they are provisioned via the AWS portal. It means even virtual Macs can have all the security, policy, and access controls you’d expect from the Mac on your home or office desk when enrolled. This is news because? We know AWS is one of the world’s biggest cloud services firms — it has such a major presence that it is seen as a “hypervisor.

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Podcast: iPhone 14 Pro: Buy or nah?

IT World

Macworld Executive Editor Michael Simon and Ken Mingis, executive editor at Computerworld, go over the high points of the new iPhone 14 Pro Max. Standouts include the "Dynamic Island" and always-on display.

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Dear SaaStr: How Does SaaStr Fund Decide What to Invest In?

SaaStr

Dear SaaStr: How Does SaaStr Fund Decide What to Invest In? Let me give my investing process at least for SaaStr Fund : First, I try somehow to identify before a first meeting if there is a >=2.5% chance of investing. This is perhaps the most non-obvious part. There are too many startups out there that want to meet, have coffee, do a Zoom, etc.

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Sep 23 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director (Remote) Location: Remote, United States Organization: Talentify.io As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Develop and implement repeatable processes for customer management. Track, manage, and improve customer health scores to improve customer retention.

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Pipeline Supply Shocks in SaaS Sales

Tom Tunguz

Imagine a startup with 4 customers in the pipeline. The average sales cycle is 28 days. Two of those customers should close this quarter. Two of them, who entered the funnel later in the month, will take longer than 30 days to close. If the ACV of the company is $25k, then the business should project $50k in bookings this period & $50k next period (assuming no additional pipeline materializes).

Sales 302
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Improving Customer Health Score: An Essential Guide for Customer Success Teams

SmartKarrot

Customers in the contemporary age are becoming increasingly conscious of the variety of experiences they need before purchasing. To raise your customer health score, you must view customer health as a logical, well-thought-out problem. An assessment of this nature should not be viewed as a hurried response to anything you do. It involves creating a detailed picture of your customers’ interactions with your company.

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Improving Customer Health Score: An Essential Guide for Customer Success Teams

SmartKarrot

Customers in the contemporary age are becoming increasingly conscious of the variety of experiences they need before purchasing. To raise your customer health score, you must view customer health as a logical, well-thought-out problem. An assessment of this nature should not be viewed as a hurried response to anything you do. It involves creating a detailed picture of your customers’ interactions with your company.