Wed.Jul 27, 2022

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Customer Engagement Manager: Roles & Responsibilities

SmartKarrot

A healthy relationship with the customers – is the success mantra for B2B SaaS businesses. Along with a customer-centric approach, businesses should invest in customer engagement activities to build healthy customer relationships. This is where customer engagement managers enter the scene. . Customer engagement managers are responsible for building healthy relationships with customers.

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Salesforce Alternatives

The Daily Egg

Salesforce is dependable CRM (customer relationship management) software that thousands of businesses use everyday. They offer unique reporting features and automations that. The post Salesforce Alternatives appeared first on The Daily Egg.

Software 286
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5 Interesting Learnings from Microsoft at $200 Billion in ARR

SaaStr

So when we started SaaStr waaay back in 2012, I never would have thought of profiling Microsoft and its old fashioned desktop software. But fast forward to today, and Microsoft truly is a Cloud and SaaS company, with Azure and LinkedIn its fastest growing business units! Perhaps most importantly. Azure and other cloud services grew a record 40% and the total Microsoft Cloud grew to a $90 Billion run-rate.

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Paylocity Review

The Daily Egg

Paylocity is human resources and payroll management software that is designed with the employee in mind. It’s different from other HR software. The post Paylocity Review appeared first on The Daily Egg.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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How To Become a Motivational Sales Leader

Predictable Revenue

Rene Zamora, author of Part-Time Sales Management, shares his best tips to keep your outbound sales team motivated and maintain drive as a sales leader. The post How To Become a Motivational Sales Leader appeared first on Predictable Revenue.

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What the Merge Means for Ethereum, With Danny Ryan

Andreessen Horowitz

After years of research, development and testing, Ethereum will transition from proof of work to proof of stake in the coming months. Instead of “miners” using computational energy to process transactions, “validators” will lock up, or stake, their assets in the network in return for ETH rewards. The upshot is increased security and a much. Read More.

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What Microsoft’s results might tell us about Apple’s business

IT World

While Microsoft’s results confirm the company continues its slow and steady pivot to build its business around high-value enterprise services, Apple, its more star-spangled PC industry sibling, makes a play of its own for platform proliferation. As we hit earnings week for both firms, what have we learned? What’s happening with Mac v. PC? You can see what’s happening at Microsoft in great depth here.

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Two-Sided Networks in Healthcare, a Founder’s Playbook

Andreessen Horowitz

The most significant bottleneck in the adoption of healthcare technology to date has been distribution. Over the last decade, generations of digital health companies have struggled to reach escape velocity—not because their products and services weren’t transformative, but because … The post Two-Sided Networks in Healthcare, a Founder’s Playbook appeared first on Andreessen Horowitz.

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Microsoft weathers the financial storm with 12% revenue growth

IT World

Microsoft announced its fourth quarter 2022 results Tuesday, posting revenue of $52 billion, up 12% year-on-year. However, the company’s net income was relatively flat at $16.7 billion, at a much more modest increase of just 2%. In a call with analysts, Microsoft chief financial officer, Amy Hood, said unfavorable foreign exchange rate movement within the quarter negatively impacted revenue and diluted earnings per share, while extended production shutdowns in China and a deteriorating PC market

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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How the Merge Will Impact Future Ethereum Upgrades

Andreessen Horowitz

Ethereum’s biggest-ever upgrade — the move to a proof-of-stake consensus mechanism — is right around the corner. But while the Merge should add security and sustainability, it doesn’t include sharding, the long-anticipated method of scaling the network. In Part I of our conversation with Ethereum Foundation (EF) researcher Danny Ryan, who’s helped coordinate the upgrade.

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Upgrading cell towers could save enough energy to power entire cities

IT World

Upgrading to more efficient cellular radio towers could save enough electricity to power cities such as Phoenix, New Orleans or Seattle, according to a new study produced by US research firm J. Gold Associates. Annually, US cell sites use a total of almost 21 million megawatt hours (MWh) of power. That’s the equivalent of the average power used by almost two million households.

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Summer 2022 Product Updates: Monetize effectively and sail through market turbulence

Chargebee

2022 has been marked by dwindling stock prices, drying up capital, reduced valuation, and other signs of heavy market turbulence for businesses. Early and late-stage startups are bearing the brunt of funds drying up by ~20%.

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JobAdder Releases Its ANZ Talent Acquisition Report And Global Industry Report

Entrepreneur - SaaS

The reports together highlight the impact of the resignations and the worsening candidate shortages with relatively stable numbers of new jobs, yet a significant decline in applications per job.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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38 B2B Cold Calling Tips (and Scripts) for Sales Success in 2023

CloseSaaS

Cold calling is only dead if you want it to be. Learn how sales pros of today are using cold calling tips to make this strategy work in 2022.

B2B 59
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Summer 2022 Chargebee Billing Updates: A Capability for Every Growth Strategy

Chargebee

Run pricing and packaging experiments without developer dependency, expand into newer markets, improve your sales workflows, and move the needle on your top-line growth.

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The Ultimate SaaS Sales Guide: 37 Tips for Selling B2B SaaS

CloseSaaS

SaaS is a billion-dollar industry—and it's still growing. If you want to succeed in SaaS, you need to master SaaS sales. Here are 37 of our top SaaS sales tips.

SaaS 52
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Wify Raises $2 Million Pre-Series A Fund

Entrepreneur - SaaS

The company plans to utilize the fund to further strengthen its technology and invest in the skilling of blue-collar workers associated with the company.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Summer 2022 Chargebee Receivables Updates: Improve your collection efficiency and maximize cash flow

Chargebee

Meet Chargebee Receivables–collect up to 20% more revenue from your offline invoices and recover failed payments, with an intuitive customer engagement.

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Jul 27 – Customer Success Jobs

SmartKarrot

Role: Director Customer Success Location: Remote, United States Organization: symplr As a Director of Customer Success, you will be responsible for providing leadership, mentoring, and professional development for customer success team members. Collaborate across business units and the team to institute, manage, execute, and enhance a best practice customer success program and account-level strategic plans.

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Summer 2022 Release: How Subscription Businesses Can Navigate Economic Headwinds With a Stable, Efficient Revenue Recognition Process

Chargebee

Chargebee RevRec continuously evolves our product to ensure high-growth businesses can recognize revenue accurately, and at maximum efficiency.

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Ensuring Intercom’s interoperability for enterprise customers

Intercom, Inc.

As companies and their headcounts grow, so do their tech stacks. The scale of enterprise businesses makes them inherently complex – they rely on a suite of tools tailored for specific workflows. Users spend far too much time jumping from app to app, hindering productivity. . This is the fourth post in a content series exploring Intercom’s investment in supporting enterprises.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Summer 2022 Chargebee Retention Updates: Grow by personalizing retention experiences

Chargebee

Launching Chargebee Retention with a lineup of exciting new features that help save customers and strengthen subscriber lifetime value.

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US Senate approves $52 billion for chipmakers—but not designers

IT World

The US Senate, by a vote of 64-33, has approved the CHIPS Act, a bill that would provide $52 billion in assistance funds for semiconductor manufacturers looking to make products in the US, along with a 25% tax credit for investment in the industry, as well as research and workforce development grants. The bill still needs the approval of the US House of Representatives and President Biden, a vocal supporter of the legislation, to become law.