Tue.Jul 12, 2022

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It’s Time to Confront Reality: Monitoring Customer Health

Totango

It can be really easy to overlook signs that may indicate something is wrong. That illuminated Check Engine light in your car, that slight ache in your tooth when you drink something cold, or that persistent feeling of exhaustion that you just can’t seem to shake. Then one day, your car won’t start, your dentist identifies the need for a root canal, and your nutritionist recommends more iron in your diet.

Churn 99
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Dear SaaStr: What’s The #1 Biggest Fear For Most Founders?

SaaStr

Dear SaaStr: What’s The #1 Biggest Fear For Most Founders? In the earliest days, your #1 fear is business failure, going under. Not building something anyone will buy. Running out of money. This fear, though, is highly actionable. You scramble, you hustle, you find a way … or you don’t, and blink out of existence. Another start-up that came and went.

Revenue 244
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Best Automated Answering Services For Small Businesses Compared

The Daily Egg

Some phone calls to your small business don’t require a receptionist for help. An automated answering service can often answer a lot. The post Best Automated Answering Services For Small Businesses Compared appeared first on The Daily Egg.

Business 204
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The Missing Letter from the English Alphabet

Tom Tunguz

Before the Second World War, King George journaled the end of Neville Chamberlain’s term as prime minister: “I accepted his resignation, & told him how grossly unfairly I thought he had been treated, & that I was terribly sorry that all this controversy had happened. … I sent for Winston & asked him to form a Government. This he accepted & told me he had not thought this was the reason for my having sent for him.”.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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What is omnichannel support?

Intercom, Inc.

Omnichannel support is a customer service approach that offers customers seamless support across multiple distinct channels. . Omnichannel support is intentionally integrated, retaining important customer data and ensuring a consistent customer experience across various channels and touchpoints. . “Omnichannel support treats customer service touchpoints across different channels as one continuous experience” For instance, if a customer calls a customer service line by phone, omnichan

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5 Tips for Building the Ideal FinTech Stack

Sage Intacct

The SaaS finance tech stack is one of the most powerful tools for a company's accounting department. Simply put, a fintech stack is the automation that Controllers and their teams use to optimize and streamline your accounting workflow in billing, invoicing, payables, and reconciliations.

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Where, oh where are the new hires?

IT World

According to the National Federation of Independent Businesses (NFIB), half of US small-business owners said they had open positions they couldn’t fill this June. But look at it this way: that’s better than May 2022, when it was more than half. That, by the way, was a 48-year record high. Sure, inflation is eating our lunch, and we may be on our way to a recession, but workers still aren’t coming into the workforce.

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Sales Enablement: The Underrated Cog of Enterprise Commercial Engines

Andreessen Horowitz

Sales enablement —the strategic use of people, processes, and technology to improve sales productivity and increase revenue — is the (usually) missing key for sales organizations that want to evolve beyond a handful of overachievers and into a well-oiled, agile, and high-performing commercial machine. Along with go-to-market — how an organization engages with customers to.

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Word for Microsoft 365 cheat sheet: Ribbon quick reference

IT World

This download accompanies our Word for Microsoft 365 cheat sheet. See that article for detailed information on how to get the most out of Word for Microsoft 365/Office 365 in Windows.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Calculate CAC Payback Period with Variable Revenue

The SaaS CFO

SaaS pricing and revenue models are evolving and so must traditional SaaS metrics. If we don’t adapt metrics formulas for our revenue streams, our metrics output will be incorrect and misleading. The CAC payback period is one of my favorite metrics. However, it will lead you done the wrong path if you have subscription revenue […]. The post How to Calculate CAC Payback Period with Variable Revenue appeared first on The SaaS CFO.

Revenue 75
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Apple’s Car ride (likely) shows augmentation beats automation

IT World

Apple has always said it tries to put the human at the center of everything it does. It is likely discovering that it must do the same thing with Apple Car for a simple reason: human augmentation beats human replacement through automation. Here’s why. People remain smarter than machines. The Information reports challenges involving the Apple Car project.

AI 78
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How to Make Sure You’re Always Working Your Biggest Possible Deal

Sales Hacker

Rapidly changing economic and market conditions are causing chaos with your sales plans and increasing the frequency of your planning cycles. To prioritize and focus on the best paths to achieve revenue, use account scoring to more accurately size your opportunity potential. We’ll use this time to walk through the process of defining the top five metrics for your organization to use moving forward.

Metrics 75
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Bringing Business and Technical Skills Together as a Leader with Craig Blum

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. Podcast highlights: 0:26 - Craig's background - Craig explains his role at Midaxo. 2:46 - Merging of companies and ideas - What did Craig gain from the company merger that he wishes he had access to before?

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Breaking Through to the Top: Lessons to be Learned from Four Women Leaders

Sales Hacker

Do you find yourself wondering if you can even “make it” in sales? The perception of sales is evolving, but many still think it’s a club filled with used car salespeople ( we’ve got some work to do). If you’re considering a career in sales (especially a leadership position), it’s essential to know that success is possible despite the challenges. These women are here to share their journey, challenges and offer advice and tips on how to overcome obstacles while growing your sales career and raisi

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Handle Objections by Showing Clients what they're Buying

Upscope

All the "handle objections" advice for sales teams, loan officers, insurance agents and realtors involve clever use of words but many clients need to see what they're buying. New technology flips the tables by letting you do exactly that and when you do, you get trust, deeper conversations, faster understanding of the value and more belief in your expertise.

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Bringing Business and Technical Skills Together as a Leader with Craig Blum

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Craig Blum, Vice President of Customer Success at Midaxo. Podcast highlights: 0:26 - Craig's background - Craig explains his role at Midaxo. 2:46 - Merging of companies and ideas - What did Craig gain from the company merger that he wishes he had access to before?

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10 SaaS tools you can use for extracting data

SaaS Metrics

Data extraction includes procuring data from a source and moving it to a new context, cloud-based, or a mix of both. Generally speaking, it’s the first step of the ETL process of extraction, transformation, and more. Data will always undergo a processing stage in order that it’s used for future analysis. You. Read more. The post 10 SaaS tools you can use for extracting data first appeared on SaaS Metrics.

Data 52
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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Handle Objections by Showing Clients what they're Buying

Upscope

All the "handle objections" advice for sales teams, loan officers, insurance agents and realtors involves clever use of words but with many clients, they need to see what they're buying. New technology flips the tables by letting you do that and when you do, you get trust, deeper conversations, faster understanding of the value and more belief in your expertise.

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Improve Sustainability In Your Business With These Four Steps

SaaS Metrics

Sustainability is one of those words that seems to be everywhere right now. So many different companies are talking about committing to it, but how many are making good on that promise? It is easy enough to understand the basic principles of why sustainability is important, especially in this period as the. Read more. The post Improve Sustainability In Your Business With These Four Steps first appeared on SaaS Metrics.

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Start-Up consalio gewinnt Top Executives von Signavio als Investoren

The SaaS Garage

B2B SaaS Start-Up consalio schließt die Pre-Seed Runde ab und gewinnt Top Executives von Signavio als Investoren für seine Advisor Spend Management Lösung Duesseldorf, July 12, 2022 ( UNITEDNETWORKER ) — Consalio. Das Düsseldorfer Start-Up consalio hilft Firmen dabei, den Überblick über ihre externen Beratungskosten zu erhalten. Mit Hilfe intelligenter Reports können Aufwände für Beratungsleistungen regelmäßig analysiert werden.

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What is Loyalty Loop?

SaaS Metrics

In business, loyalty is often defined as a relationship between a customer and a brand. Most businesses aim to develop and maintain loyal customers who continue buying their products or services over time. A customer who buys from the same company repeatedly over time can be considered loyal to that company. A. Read more. The post What is Loyalty Loop?

Metrics 52
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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How to Hire A Great VP Sales: The Full Video and Transcript

SaaStr

SaaStr is Turning 10! As part of that, we wanted to look back at some of our most iconic content and sessions. One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). It turned out to be a great early SaaStr event, with the maximum 250 capacity hit days earlier and a lot of folks didn’t get to attend.

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What is the difference between Moment of Truth (MOT) and Moment of Joy (MOJ)?

SaaS Metrics

Moment of truth (MOT) is a concept in marketing that refers to the instant when a customer decides whether or not to buy a product. It can also be referred to as the point of purchase. The term was originally used by retailers and wholesalers but has since been adopted by many. Read more. The post What is the difference between Moment of Truth (MOT) and Moment of Joy (MOJ)?

Metrics 52