Thu.Apr 21, 2022

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Don’t Hire a VP of Sales Everybody Loves

SaaStr

So this is a seemingly simple post, and one with a title that is purposefully a bit binary. Yes, sometimes it’s OK to hire a VP of Sales that everyone loves. But not usually. At least 9 times out of 10, if everyone on the team loves a VP of Sales, it’s the wrong hire. And this especially matters because I often see CEOs picking between 2 final VP of Sales candidates.

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Announcing a16z crypto research

Andreessen Horowitz

The best industrial research labs throughout history have played a critical role in pioneering much of modern technology. Two modern examples of successful research labs — both founded in the wake of radical advances in the field of artificial intelligence … The post Announcing a16z crypto research appeared first on Andreessen Horowitz.

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New SaaStr Annual Speakers!! CMO Sprig, CROs Pendo & Calendly, CEOs Finmark & CloudTrucks

SaaStr

We’re continuing to gear up for the 2022 SaaStr Annual in the SF Bay Area, Sept 13-15! Each week we’ll be adding more incredible speakers. This week, new speakers include: Elizabeth Walton Egan | CMO | Sprig. Jennifer Brannigan | CRO | Pendo. Kate Ahlering | CRO | Calendly. Rami Essaid | Co-Founder & CEO | Finmark/Distil Networks. Tobenna Arodiogbu | Co-Founder & CEO | CloudTrucks.

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Apple explains Google Workspace integration for Apple IDs

IT World

Apple's plans to integrate Google Workspace identity services with Managed Apple IDs should simplify cloud identity management for businesses that use services from the search advertising giant. Bringing the work and school teams together. The recently-announced integration is particularly focused on the needs of small and mid-sized businesses (SMBs) using Apple Business Essentials (ABE) and educators using Apple School Manager , but, like the Microsoft Azure Active Directory integration that

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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What Good Looks Like: How Hybrid Work Has Changed Sales Enablement Forever

Sales Hacker

The world of sales enablement is evolving before our eyes. Hybrid work has increased the speed of change, and now—more than ever—sales leaders and enablement pros need the tools and guidance to keep their teams trained, connected, and effective. On May 10th, Sales Hacker will sit down with sales enablement expert Elay Cohen (CEO at SalesHood) for a masterclass on the new world of enablement, why it’s changing so quickly, and what you need to do to keep pace.

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The Ultimate eCommerce Customer Retention Cheat Sheet for Subscription-led Businesses

Chargebee

Over the last two years, the global eCommerce and subscriptions industry was put on hyperdrive – partly because of its ability to remove physical restraints and make purchase journeys convenient, and partly because it bridged the sudden access gaps that erupted when the world shut down.

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California eyes law to protect workers from digital surveillance

IT World

The California State Assembly is considering new rules that would offer workers greater protection from the use of digital monitoring tools by employers. The “Workplace Technology Accountability Act” ( AB 1651 ), introduced by Assemblymember Ash Kalra , would create a way to protect workers against the use of technologies that can negatively affect privacy and wellbeing.

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Build a customer intimacy strategy: 12 methods for startups + examples

CloseSaaS

A customer relationship is like a marriage: if you want it to last, you need to keep working on it. Learn how to build a customer intimacy strategy that works from day 1.

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Remote work and the end of super-commuting

IT World

Years ago, my wife decided to take a one-year course in holistic health counseling. The trouble is, the course was in New York City — and we lived at the time in Santa Barbara, CA. So she flew once a week to New York to attend classes — a hefty commute to the Big Apple. She was a "super-commuter." A person who travels for 90 minutes or more each way to work (or school).

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Top Five Benefits of Headless Commerce

Chargebee

Headless solutions are becoming indespensible in eCommerce today. Learn how headless commerce can benefit your eCommerce business.

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What casinos don’t want you to know about slots

SaaS Metrics

Slots are one of the most popular casino games at the moment, and there is a good reason for that. In the past, slots were only randomized machines providing nothing more than a chance to earn money based on luck. However, nowadays slots have transformed into the ultimate entertainment games that provide. Read more. The post What casinos don’t want you to know about slots first appeared on SaaS Metrics.

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Top Five Benefits of Headless Commerce

Chargebee

Headless solutions are becoming indespensible in eCommerce today. Learn how headless commerce can benefit your eCommerce business.

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Apr 21 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: Pleasant Grove, UT, US (Hybrid) Organization: Whistic As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive customer outcomes by increasing renewals, reducing churn, driving up-sell, and identifying opportunities for cross-sell. Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT).

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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All You Need to Know About User Authorization

Frontegg

User Authorization is an access control essential that’s helping SaaS apps and services operate safely. By making sure that the user has the right permissions, it is helping online businesses ensure controlled and safe access to personal information, sensitive databases, and private data. Let’s learn more about the User Authorization options you can implement today.

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10 Inspiring Customer-Led Storytelling Examples?

SmartKarrot

Storytelling is probably the oldest form of communication. Stories told over coffee, a campfire, or through television has greatly influenced decisions. The power of storytelling lies in its ability to convince and create an impact on any listener. The best use case in modern marketing for storytelling is customer-led storytelling. It has become especially popular with top brands vouching for this strategy.

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The SaaS Playbook for Moving Up-Market

Sales Hacker

SaaS companies tend to follow a typical path, and it almost always leads to moving up-market and enterprise sales. In the early days, most SaaS companies sell to other startups for a number of reasons. Startups are more willing to be early adopters of a new product. Startups are less demanding than a big company both from a services and product perspective.

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10 Inspiring Customer-Led Storytelling Examples?

SmartKarrot

Storytelling is probably the oldest form of communication. Stories told over coffee, a campfire, or through television has greatly influenced decisions. The power of storytelling lies in its ability to convince and create an impact on any listener. The best use case in modern marketing for storytelling is customer-led storytelling. It has become especially popular with top brands vouching for this strategy.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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How We Use BetterCloud At BetterCloud to Deliver a Zero-Touch Employee Experience

BetterCloud

Over the past decade, technology has changed the way a lot of us work. Oddly enough, this doesn’t apply to most IT departments. Although remote work has evolved into just work for so many people, IT pros still do most of their jobs manually. All too often, they get buried under endless (digital) piles of help desk tickets. They jump between hundreds of tabs to grant and revoke app access.

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Investing in Spruce

Andreessen Horowitz

In today’s web, the most popular authentication methods rely on centralized identity providers that act as trusted intermediaries. Social login and single sign-on (SSO) are significant improvements over prior methods, but still give control of a person’s online identity to … The post Investing in Spruce appeared first on Andreessen Horowitz.

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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos.

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Dialling it up: The evolution of phone support

Intercom, Inc.

We’ve come a long way from the days of clunky desktop computers and electronic hobbyists. With each season, laptops get thinner, and phones get smarter. But while computing technology has evolved tremendously in the past few decades, we can’t say the same about phones. At least about the way we use them in business. Messaging is increasingly ubiquitous in our personal lives, yet we still pick up the phone to talk to support in the same way we did 50 years ago.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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7 Key C-Suite Roles in a Truly Customer-Centric Executive Team?

SmartKarrot

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos.

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A solid Customer Education Program to supercharge your customer success

CustomerSuccessBox

A company’s customer education program is a tool that teaches customers how to use their new items. Customer education is critical for boosting customer adoption since it educates customers on how to complete tasks independently and efficiently. Customer education initiatives can help customers and customer-facing personnel has a happy, effective experience.