Thu.Apr 07, 2022

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Dear SaaStr: What’s The #1 Most Important Step in Closing a Deal?

SaaStr

Q: Dear SaaStr: What’s The #1 Most Important Step in Closing a Deal? Being responsive. Thoughtfully, intelligently, knowingly responsive. Responding ASAP with what the customer needs to know. Not tomorrow, or with a random calendar link to meet next week. It’s not enough on its own: Following up immediately alone isn’t enough. Getting the prospect all the answers they need ASAP isn’t enough.

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Decentralization for Web3 Builders: Principles, Models, How

Andreessen Horowitz

The promise of decentralization has been heavily discussed and debated, from why it matters to the bigger question of who will control the software that powers the internet. These questions are critical, because as we have seen, when control is held in the hands of a very few, encroachments on personal freedom, choice, and privacy. Read More. The post Decentralization for Web3 Builders: Principles, Models, How appeared first on Future.

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BenchSights: Yes, OTEs Have Gone Up. But So Have Quotas.

SaaStr

So what’s going on with AE comp inflation? Everyone is looking for a higher OTE, and they’re often getting it. There are so, so many SaaS companies looking to hire AEs. But what I’ve seen anecdotally, BenchSights now has data on now: higher OTEs and OTE inflation is coupled with higher quotas. Put differently, while OTEs are up 10%-15% on average year-over-year … so are quotas.

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How an Estonia-based SaaS Grew to €10M ARR by Expanding Across 3 Continents?

FastSpring

How does a small company in Estonia expand to three continents in less than seven years without funding? Last year, Messente hit €10M ARR, and they’re still growing strong. We spoke to Lauri Kinkar , Messente’s co-founder, about how they did it. Note: If you’re expanding to new regions, we can help. Learn more about how FastSpring helps SaaS and software companies collect and remit taxes globally or localize and accept global payments.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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New SaaStr Annual Speakers!! CEO Algolia, CRO Asana, COO Podium, VP Sales Ops Confluent, CRO Divvy

SaaStr

We’re continuing to gear up for the 2022 SaaStr Annual in the SF Bay Area, Sept 13-15! Each week we’ll be adding more incredible speakers. This week, new speakers include: Bernadette Nixon | CEO | Algolia. Eda Gultekin | CRO | Asana. Patricia Hanna | VP of Americas Sales Operations | Confluent. Loren Padelford | COO | Podium. Sterling Snow | CRO | Divvy.

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The way to gain extra revenue in SaaS with customer success!

CustomerSuccessBox

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. But with effective customer success, it’s possible to attain those extra gains from the SaaS revenue model. If your efforts are going down the hill, know what better can you do to pull yourself from the clutter and unleash success with the revenue your brand deserves.

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Following US moves, UK looks to regulate crypto, create government token

IT World

Following efforts by the US and others to address cryptocurrency standards, UK officials this week said they want Britain to lead the world and create their own government-backed digital token for international trade. “We want this country to be a global hub — the very best place in the world to start and scale crypto-companies,” said John Glen , MP and UK Economic Secretary to the Treasury.

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Busting 6 B2B Sales Myths with The Experts

Sales Hacker

Join Lori Richardson (Revenue Growth Strategist at Score More Sales), Pavel Dmitriev (VP of Data Science at Outreach), and Alex Roy, (BDR Manager at Drift) o n April 21st as they discuss the 6 of the biggest B2B sales myths to date. . The post Busting 6 B2B Sales Myths with The Experts appeared first on Sales Hacker.

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Don't look now, but the blue-collar remote work revolution is coming

IT World

I saw the remote revolution at work in a dusty village in Northwest Africa. I'm a digital nomad who lives internationally. Right now, I'm in Morocco, which is an amazing country to visit — and to work from. Last week, on a drive from Essouira to Marrakesh, my wife and I stopped with some friends to visit an argan cooperative. Argan oil is produced in significant quantities only in this region of Morocco, where argan trees are endemic.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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UX Analytics 101: How to Collect and Use User Data in SaaS

User Pilot

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. You will learn how to spy on users’ experiences in real-time and turn insights into a data-driven design that will help to improve activation and customer retention rate.

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Intel suspends all operations in Russia

IT World

The chipmaker becomes the latest technology company to halt business in Russia as a result of the ongoing war in Ukraine

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Guide to Mobile Game Development

SaaS Metrics

Developing games for mobile devices is a potentially lucrative option for ambitious individuals and teams that already have some experience of building software, but want to tap into a vast new market. Before you dive in, it’s important to learn about some of the considerations and caveats that come with mobile game. Read more. The post Guide to Mobile Game Development first appeared on SaaS Metrics.

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How to do Remote Customer Onboarding?

CustomerSuccessBox

It was haywire when the entire world had to get used to pandemic impacts. Although it wasn’t pleasant in any way, organizations had to shift to the remote criteria. It was a whole new experience for everyone, as nobody knew how it would be, but surprisingly there seems to be bright opportunities in remote operations. And, of course, in remote customer onboarding!

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Why your sales team needs an omnichannel CRM + 6 key features

CloseSaaS

An omnichannel CRM is your one-stop shop for communication with customers. Learn how this can maximize time spent in your sales process & delight your customers.

Sales 52
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Top 9 practices for Effective Customer Escalation Management!

CustomerSuccessBox

What has been the important thing to the business now? Is it customer experience or customer revenue? If you see the customers denying to be associated with your company that is because they don’t feel valued anymore. And you’ve been giving them a poor experience altogether. You don’t want to continue to be in that loophole of providing a poor experience to the customers anymore, right?

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7 reasons why your business needs a conversational AI chatbot

CloseSaaS

The digital era has erupted in demands for immediate answers and better customer service. Here are 7 reasons why conversational AI chatbots are the solution.

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Apr 07 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success. Location: New York, United States (Hybrid). Organization: Fireblocks. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Oracle’s Catherine Blackmore on the evolution of customer success

Intercom, Inc.

The year was 1999 – the end of the millennium was slowly approaching, and everyone was buzzing with excitement. Mark, Parker, Frank, and Dave were developing their prototype in a one-bedroom rental apartment in San Francisco’s Telegraph Hill – they wore Hawaiian print shirts, brought their dogs to work, and had a poster of the Dalai Lama from one of Apple’s campaigns encouraging them to “think different.” They only worked on things they deemed important; “no fluff,”

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15 Ways to Revive a Failed Product

SmartKarrot

The fear of failure is an extremely strong emotion. In business especially, it is inevitable to face failure. It is important to see how to come out of that failure. Top companies like SpaceX, Google, Ford, and thousands have failed only to succeed later. The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success.

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Is a Freemium Business Model Right for Product-led SaaS?

SaaSOptics

There’s a common misconception that product-led growth = free trial. This misunderstanding has played a significant role in how we understand product-led growth. However, there are many product-led companies whose freemium offerings are just the tip of their go-to-market iceberg. In fact, some PLG companies don’t offer anything for free at all.

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All You Need to Know About User Authentication

Frontegg

User Authentication is becoming more and more challenging in today’s SaaS space due to the fluctuating usage patterns and scaling of companies. This crucial user management aspect needs to be implemented smoothly and seamlessly, with zero impact on the user experience. Let’s learn more about the ins and outs of this key SaaS component. This article will cover all the key aspects of User Authentication – access tokens, ID tokens, refresh tokens, and the authorization code.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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ChartMogul vs. Baremetrics. Everything You Need to Know

Chart Mogul

TL;DR: What sets ChartMogul apart from Baremetrics If you’re evaluating Baremetrics versus ChartMogul there are a few things that you should consider. Power and flexibility. ChartMogul has more powerful analytics and segmentation functionality. You have access to more charts, more cohorts, and ultimately more information about your business from which to derive insights.

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A Look Back: Everything Breaks When You Go Into Hypergrowth Mode, with UiPath’s CMO (Europa Video + Transcript)

SaaStr

As we are gearing up for our 3d epic SaaStr Europa 2022 in Barcleona 7-8 June , I wanted to take a look at a few iconic sessions in the past. At our inaugural Saastr Europa in Paris in 2018, Sequoia (then Accel) Partner Luciana Lixandru and UiPath CMO Bobby Patrick discussed what breaks when your business goes into hypergrowth mode (hint: pretty much everything).