Wed.Apr 06, 2022

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A Guide to Ecommerce for Anyone in 2022

Groove HQ

Everything you need to know about ecommerce in one spot. Definitions and advice and tools and more! The post A Guide to Ecommerce for Anyone in 2022 appeared first on Groove Blog.

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5 Interesting Learnings from Snowflake at $1.5 Billion in ARR

SaaStr

So when we last checked in with Snowflake, it was at $850m ARR growing a breathtaking 110%, with 162% NRR. It hasn’t really slowed down! At $1.5 Billion in ARR, it’s still growing 102%. That’s triple digit growth going into a $2 Billion run rate! Goodness. 5 Interesting Learnings: #1. Margins Continue to Improve to an Impressive 75%.

Cloud 288
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Four Fundamental Innovations of Web3 that Will Upend Web2 Incumbents

Tom Tunguz

As I’ve explored web3 I’ve been forming a mental model of the major innovations powering this enormous wave of innovation. At the moment, I see four clusters: A permanent ownership record that exists beyond and outside a company. The photos I take, the movies I buy, the music I rent, the emails I write and receive, the messages I send - all of these are captive.

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People, Process, and Product: A Product Leader’s First 90 Days with Notion CPO Madhu Muthukumar (Pod 544 + Video)

SaaStr

When a founder starts a company, they don’t need a product leader. Instead, they bring in engineers, researchers, designers, and data scientists to create the product. When you eventually come in, your job as a product manager is to pull everything together. How can you hit the ground running without causing too much disruption, while also keeping everyone happy?

Scale 194
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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Risk-based Contracting for Value-based Care, a Founder’s Playbook

Andreessen Horowitz

COVID has strained our healthcare system, payors are feeling the squeeze of rising costs, and patients are bearing the brunt of the current system’s shortcomings. As a result, healthcare is undergoing a transformation, from care that is predominately fee for … The post Risk-based Contracting for Value-based Care, a Founder’s Playbook appeared first on Andreessen Horowitz.

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Windows 11 — we haven’t seen anything, yet

IT World

Disclosure: Microsoft is a client of the author. Microsoft this week had an analyst event about Windows 11 and a variety of productivity, management, and security features the company has planned. Over the last couple of years, Microsoft has aggressively improved both Windows and Office 365, but the big change ahead is the potential blend of Windows with Windows 365.

Azure 94
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Optimize Your Employee Experience With BetterCloud and Multiplier

BetterCloud

We are excited to announce our newest platform integration with Multiplier , a Jira plugin that helps IT teams using Atlassian Jira Service Management (JSM) automate identity and access management workflows. In our continued efforts to shift IT processes left for enhanced employee experiences and enable zero-touch IT , this integration allows JSM customers to achieve value faster by embedding preconfigured BetterCloud actions directly into Jira workflows to automate the fulfillment of common hel

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As employees return to the office, connectivity remains a concern

IT World

Poor fixed networks and unreliable Wi-Fi in offices could hamper hybrid/remote work strategies , according to a survey from analyst firm CCS Insight. The Employee Workplace Technology Survey 2022 , which polled 611 employees in US and Europe, cited slow fixed networks in corporate offices as the biggest connectivity frustration (37%). Poor mobile signals (30%), unreliable home Wi-Fi (29%), and corporate office Wi-Fi (29%) were also cited.

Mobile 91
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Best Rated WooCommerce Plugins for Your Business

Groove HQ

Find all the best options for WooCommerce to make your site run smooth and efficiently - boosting sales and performance like you'd hope they would! The post Best Rated WooCommerce Plugins for Your Business appeared first on Groove Blog.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Atlassian adds 'Compass' and 'Atlas' for devs, collaboration teams

IT World

Atlassian today rolled out two new software additions to its platform, one aimed at software developers, the other designed for team collaboration — and added new data-driven capabilities. Compass and Atlas evolved out of Atlassian’s Point A accelerator , a program that creates new products to address customers' pain points. ( Jira Work Management , which Atlassian launched in April 2021, was also born out of the Point A accelerator.

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How we’ll guide you on your “Journey to Usership”

Zuora

By Jon Brown, Director of Customer Strategy At Zuora, we’ve worked with thousands of subscription businesses and studied millions of […]. The post How we’ll guide you on your “Journey to Usership” appeared first on Zuora.

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What will, might and could happen at Apple's hybrid WWDC event

IT World

Apple’s Worldwide Developer Conference (WWDC) will be held online for the third time since the pandemic began. Themed this year as "Call to Code," there’s already plenty of speculation — and an unspoken warning that things aren’t back to normal, yet. WWDC runs June 6-10 this year. Apple’s global reach brings global insight. Not so long ago, people used to track Apple retail store closures as indicators of COVID-19 outbreaks.

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How to drive “aha” moments with customer success?

CustomerSuccessBox

Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. While these procedures are necessary, they might make the customer engagement process feel sterile and “formulaic” because it is based on a formula.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Canadian-speaking Customer Service is very important

SaaS Metrics

When you need help or have questions or concerns, it is very important to have good customer service. At Canadian casinos online there is always Canadian-speaking customer service available which is an advantage since you can communicate in your home language. Most online casinos today have customer service available around the clock. Read more. The post Canadian-speaking Customer Service is very important first appeared on SaaS Metrics.

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Top 8 tips to build a great Customer Success team!

CustomerSuccessBox

The customer success (CS) team is critical in today’s customer-centric economy. The purpose of the team is to keep your hard-won clients and help them grow by strengthening the customer relationship. You need to assure that they are getting value from your product at every stage. This results in higher customer satisfaction, which lowers churn and improves renewals.

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Apr 06 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success. Location: Bellevue, WA, US. Organization: Esper. As a Director of Customer Success, you will be responsible for a team of passionate Customer Success professionals to achieve aggressive usage, adoption, and value realization targets while continually evolving Esper’s customer success methodology and deliverables.

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Atlassian and Coda on creating personalized customer experiences at scale

Intercom, Inc.

For fast-growing and enterprise organizations, the ability to personalize customer communication in a way that’s scalable is business critical. We know that customer expectations are higher than they’ve ever been , so the experiences you create for them are ultimately going to be what wins or loses their attention – and what moves the needle for your business.

Scale 230
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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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A CEO’s Guide to Making Customer Success a Company-Wide Initiative

SmartKarrot

Customer success is necessary for any company’s success. Integrating customer success into the strategy of customer experience needs to be done carefully. Customer success is not a fashion or a buzzword. The customer success professional is now one of the first hires at the organization. Customer success needs to be a company-wide initiative, which is not new.

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CPQ: What it is and Why You Need it

Sales Hacker

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. Sales teams are often forced to use manual processes that result in errors, inaccuracies, and wasted time. And these manual processes take sales reps away from their most important activity: selling. Whether purposefully or by accident, sales reps often deviate from pricing and discounting guidelines.

Scale 95