Mon.May 30, 2022

article thumbnail

High NRR Can Mask a Lot of Problems

SaaStr

Having high net revenue / dollar retention is the magic of SaaS. If you have 120% NRR, you double in 5 years, even with no new customers! Above that, and you really get into magical compounding growth. But … high NRR can also mask issues. I see this so often. It can mask: 1. High NRR can hide mediocre growth in new logos and customers. This is issue #1.

Retention 280
article thumbnail

Office Hours for 2022 Market Conditions Market Survey Results

Tom Tunguz

This Friday, June 3rd at 10:30am Pacific/1:30pm Eastern, I’ll be hosting Office Hours to review the 2022 Market Conditions Market Survey results. If you’d like to attend, please register here. The session will review the top 10 learnings from the data across the hundreds of respondents and answer questions including: how does the typical founder feel about the market?

Marketing 158
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

11 Things All First-Time CEOs Should Know About Fundraising

SaaStr

Q: What are the top things founders should know about fundraising from VCs? Fundraising … It is sales. It is selling stock. And sometimes, it’s easier than other times. For many, 2H’20-’21 was the easiest time. At least, for those with a hot hand. Right now, things are harder for just about everyone. So it’s time to up your game.

CTO 271
article thumbnail

The Qualified Sales Leader: A Must-Read Book for Product-Oriented Founders

Kellblog

There’s something in the Boston water that’s great for enterprise sales. A decade ago the phenoms were the Murphy Brothers , the Flying Wallendas of enterprise sales, not two, three, four, or five — but six brothers (Tom, Frank, Dan, Jeff, Joe and Bob) all of whom ended up with big careers in enterprise sales. Today’s phenom is John McMahon , widely recognized as the only person ever to have been the CRO at five public, enterprise software companies (PTC, Geo-Tel, Ariba,

article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

SparkToro’s Mission, Vision, and Values: BELUX

Sparktoro

Those skilled in the art of BS detection can tell you that 99% of company mission, vision, and values statements are meaningless. For corporate ideals to be more than just blatant-hypocrisy-in-poster-form, leadership has to build them into the company’s operating systems: how they hire/fire/promote, how they prioritize product investments, treat customers, make decisions around funding and acquisitions, and more.

More Trending

article thumbnail

Zendesk vs Intercom: Help Desk Software Comparison

Groove HQ

Zendesk or Intercom. The debate rages on. Groove has put together an informative review of both brands to highlight the similarities and differences to allow you to make the right choice. The post Zendesk vs Intercom: Help Desk Software Comparison appeared first on Groove Blog.

article thumbnail

Purchase These Mineral-Based Sunscreens Ahead of Summer

SaaS Metrics

We all know that applying sunscreen is essential for safeguarding our skin when we hit the trails, venture to rivers, or visit the nicest beaches. With an estimated 5.4 million cases detected each year, skin cancer is a silent killer. That is why it is critical to apply a powerful sunscreen that. Read more. The post Purchase These Mineral-Based Sunscreens Ahead of Summer first appeared on SaaS Metrics.

Metrics 52
article thumbnail

What to do with a ‘Watermelon Customer’?

CustomerSuccessBox

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. Her CEO has asked her to nominate a customer who could talk about the value they have realized from the firm’s solution. She instantly thinks about Mr. X, who has been the focus of numerous previous case studies and whose product usage has been positive.

article thumbnail

7 Examples of Operational Analytics

SaaS Metrics

Operational analytics is a relatively new field that is gaining traction as businesses realize the value of analyzing data to improve operational efficiency. Operational analytics platforms collect data from various sources and analyze it to identify patterns and trends. This information can then be used to make better business decisions. In this. Read more.

article thumbnail

6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

article thumbnail

Your Customers Are Not Achieving Product Success? Find Out Why

SmartKarrot

Customer success is essential for business success. The goal of companies is to ensure customers stay with the company. This is possible only with product success. Product success is necessary to ensure that products are working for customers or users, and that they are receiving the value they signed up for. Product success is measured with some KPIs and metrics that will help calculate performance and business generation.

B2B 10
article thumbnail

May 30 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value. Create and execute a talent strategy that recruits, onboards, and develops diverse talent.