Tue.May 24, 2022

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Why You Need More than CRM Features for Customer Success

Totango

Customer relationship management software is great for sales, but it isn’t a substitute for a customer success platform. In this blog, we’ll talk about why CRM features alone aren’t sufficient for an effective CS strategy. First, we’ll take a look at what a CRM is and what benefits its functionality delivers. Then, we’ll distinguish what CRM software does from what a CS platform does, highlighting why a CRM tool alone isn’t enough to perform CS functions and how you can benefit from coupling you

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Microsoft Power BI Vs. Tableau

The Daily Egg

Microsoft Power BI and Tableau are two of the most popular and robust business intelligence tools on the market today. Both are. The post Microsoft Power BI Vs. Tableau appeared first on The Daily Egg.

Business 294
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We All Made Some Bad Hires During The ‘20-‘21 Boom

SaaStr

The truth is, it’s not just VCs that lowered their standards in the boom of ‘20-‘21. So did startups. Many mediocre hires were made to fill slots, reference checks not made, etc. If there really is a slowdown (and I’m not sure will be in SaaS), folks will have to work harder. — Jason BeKind Lemkin #???????????? (@jasonlk) May 23, 2022. So I’m not yet convinced times are really tougher for SaaS companies.

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HubSpot Vs. Salesforce

The Daily Egg

HubSpot and Salesforce are two of the most popular CRM software tools on the market today. Both offer a full suite of. The post HubSpot Vs. Salesforce appeared first on The Daily Egg.

Software 284
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Excel at Product-Led Growth

Predictable Revenue

Joel Smith and Vanessa Roberts, coaches from SaaS Academy, joined the Predictable Revenue podcast to discuss how to excel at product-led growth. The post How to Excel at Product-Led Growth appeared first on Predictable Revenue.

Revenue 264

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2022 Startup Market Conditions Survey

Tom Tunguz

Today, I’m kicking off the 2022 Startup Market Conditions Survey to assess how startups are feeling about the market given all the volatility. If you’re interested to participate, click here. The survey has 16 questions. I’m looking to understand how startups are feeling about their financial outlook, fundraising, new employee hiring, and strategic options (sale, inside rounds, venture debt).

Startup 197
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PDF to Excel conversion: Your ultimate guide to the best tools

IT World

In an ideal world, the data we need to analyze would be available in ready-to-use format. In the world we live in, though, a lot of valuable data is locked inside Portable Document Format (PDF) documents. How to extract that data from PDFs into an Excel spreadsheet? You have a number of PDF to Excel converters to choose from. There’s software from major vendors like Microsoft and Adobe, task-specific cloud services including PDFTables and Cometdocs, services from general-purpose cloud providers

Cloud 145
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Don’t miss out on mentorship opportunities: Broadening our definition of mentorship

Intercom, Inc.

Mentorship can play a key part in any career, no matter what stage. Whether you’re an individual contributor, manager, or director, you can leverage your own skills – and those around you – to influence growth across your team, org, and company. Broadening the definition of mentorship. We often view mentorship through a very specific lens: one person sitting down with another, more junior person, to impart some valuable experience or knowledge.

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Investing in Flowcarbon

Andreessen Horowitz

When I was 22, I spent several months working in the field in South Africa. I was there as a part of a research project funded by the National Science Foundation, whose aim was to better understand the role of … The post Investing in Flowcarbon appeared first on Andreessen Horowitz.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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The Guide to ASC 606/IFRS 15 Compliance for SaaS and Software Companies - A 2022 Refresher

Sage Intacct

ASC 606/IFRS 15, Revenue from Contracts with Customers, was the new revenue recognition standard issued by The Financial Accounting Standards Board (FASB). This standard affects all businesses, including public, private, and nonprofit entities, which use contracts with customers to transfer goods or services.

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Building Trust and Assessing Integrity as You Interview

Andreessen Horowitz

Establishing trustworthiness early is a fundamental part of the interview process. Nothing else matters if you don’t think you can trust someone. Hopefully, you’ll build trust by way of multiple interviews, references, working sessions, etc. — but how can you get comfortable with someone you are meeting for the first time in the interview process, Read More.

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Talking Burn: Appearance on the Metric Stack Podcast on Cash Conversion Score and Related Metrics

Kellblog

I have to say it was a combination of luck and foresight that I started talking with Allan Wille and Lauren Thibodeau about capital efficiency as a potential topic for their Metric Stack podcast many months ago. Because now, as the episode is coming out , capital efficiency is the hot topic of the day. Good luck (if not for a bad reason), but I’ll take it.

Metrics 104
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Building Trust and Assessing Integrity as You Interview

Andreessen Horowitz

Establishing trustworthiness early is a fundamental part of the interview process. Nothing else matters if you don’t think you can trust someone. Hopefully, you’ll build trust by way of multiple interviews, references, working sessions, etc. — but how can you get comfortable with someone you are meeting for the first time in the interview process, Read More.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Workers planning 'bleisure' trips this summer spur travel demand

IT World

Travelers who plan to work at least part of the time while on summer vacation this year are creating increased travel demand, according to a new study by business consultancy Deloitte. The report examined travelers’ behaviors and preferences, and showed travel concerns over COVID-19 have waned. Those concerns, however, have been replaced by financial worries, with many travelers keeping a close eye on higher costs.

Travel 96
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How Chargify & SaaSOptics Help You Manage a Flexible GTM Strategy

Chargify

The SaaS market is no longer split between product-led and sales-led strategies. Today buyers want options; they want to pay for services in the way. The post How Chargify & SaaSOptics Help You Manage a Flexible GTM Strategy appeared first on Chargify.

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How to Think Like a Revenue Ecologist

Sales Hacker

Revenue leaders: Are you thinking like an ecologist? Quick refresher: an ecologist studies how wildlife interacts with their environment. powered by Sounder. On today’s episode, Conner Burt (Co-Founder and President at Lessonly ) describes Revenue Operations’ nirvana state as a “healthy wetland.” Now, if you’re thinking ew gross a swamp with bugs—you’re missing the big picture and how valuable it is to the ecosystem.

Revenue 91
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The 5 best SMB storage clouds

IT World

I want to talk to you today about clouds. But I'm not here to talk about hyper-scale, public clouds such as Amazon Web Services (AWS), Azure, or Google Cloud. They're great, but for many, they're overkill. Instead, most organizations need a way to store our documents and data so we, and our teammates, can easily get our information whether we're at home or sitting at a convention center in Valencia, Spain.

Cloud 90
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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Aligning Your Front & Back Office Around Your GTM Strategy

Chargify

Your GTM strategy can make or break your SaaS company—it’s how you introduce yourself to customers, penetrate the market, and ultimately sell your SaaS. While. The post Aligning Your Front & Back Office Around Your GTM Strategy appeared first on Chargify.

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Apple is building a transformative platform for AR

IT World

Apple has shared some details concerning accessibility features it is working on, dropping some pretty big hints at how it sees augmented everyday reality. Will we see more on this at WWDC 2022 , and how will it be applied ? Making life accessible, making reality data. Two of the upcoming accessibility enhancements seem to suggest Apple’s approach: Door Detection and Live Captions.

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Using Data and Automation to Enhance the Customer Experience with Bill Staikos

30 Day Leadership

Good and bad examples of leadership are around us all the time… But, how often do you step back and recognize them for being examples? Sometimes we get so caught up in the moment of what’s going on in our day-to-day lives that we simply do what we see… In this episode of the B2B Leadership Podcast, best-selling author and leadership coach Nils Vinje sits down with Bill Staikos to find out his sources of inspiration for leadership and how he has evolved from his first leadership position to Senio

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Software QA workers at Activision vote to unionize

IT World

Workers at a subsidiary of Activision Blizzard voted to unionize on Monday, establishing the first union at a large US video game publisher. Software quality assurance workers at Activision’s Raven Software division, which works on the "Call of Duty" series, voted 19 to 3 in favor of unionization and will be represented by the Communications Workers of America (CWA).

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Customer Success leader spotlight: Mary Poppen, involve.ai

ChurnZero

Welcome back to our Customer Success leader spotlight series, where we get candid with the leaders behind today’s most customer-centric organizations about their career stories, takes on the industry, and lessons learned along the way. . Get to know involve.ai Chief Strategy and Customer Officer Mary Poppen. Involve.ai is a customer intelligence platform that uses artificial intelligence to help businesses accelerate growth from existing data.

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The Three Pillars of Salesforce Security

CloudKettle

We live in a world where data breaches are not a question of if, but a question of when. Data breaches are on the rise for the third consecutive year, and all the signs point to a continuation of this trend in 2022/2023. With this in mind, a primary goal for any Salesforce implementor is […]. The post The Three Pillars of Salesforce Security appeared first on CloudKettle.

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Top 7 Questions to Drive Customer Health.

CustomerSuccessBox

If you could ask a question to your customers, what would that be? Tip: ask a question that drives your customer’s health! Yes, driving customer health is not an easy task. As a Customer Success Manager(CSM) or a Customer Success leader, you need first to create a success plan that has every detail about your customers. This in itself is a complex and time-consuming task.

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Using Data and Automation to Enhance the Customer Experience with Bill Staikos

30 Day Leadership

Good and bad examples of leadership are around us all the time…. But, how often do you step back and recognize them for being examples? Sometimes we get so caught up in the moment of what’s going on in our day-to-day lives that we simply do what we see…. In this episode of the B2B Leadership Podcast, best-selling author and leadership coach Nils Vinje sits down with Bill Staikos to find out his sources of inspiration for leadership and how he has evolved from his first leadership position to Sen

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Customer Success leader spotlight: Mary Poppen, involve.ai

ChurnZero

Welcome back to our Customer Success leader spotlight series, where we get candid with the leaders behind today’s most customer-centric organizations about their career stories, takes on the industry, and lessons learned along the way. . Get to know involve.ai Chief Strategy and Customer Officer Mary Poppen. Involve.ai is a customer intelligence platform that uses artificial intelligence to help businesses accelerate growth from existing data.

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Ingredients Of A Successful Customer Education Program

CustomerSuccessBox

To achieve success in a quick time it is essential to have training in place. Without it, it’s an attempt to climb a ladder that results in a fall. Especially in a subscription-based model, where customer retention is built into the business model, losing a customer shouldn’t be due to little or no understanding of how your product works for them.

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10 Things Customer Success Leaders Can Do to Support and Empower Working Parents in Their Teams?

SmartKarrot

For years, it has been an unspoken yet accepted fact that the tech world is not kind to women, especially if they are mothers. Tech is full of stories of women hiding their pregnancy and motherhood, quitting because they could not balance parenting and career, being called out for taking time off to pick up their child or leave on time at the end of the working day, and more.