Mon.Mar 14, 2022

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Beginner’s Guide to Product Qualified Lead (PQL).

CustomerSuccessBox

Every B2B SaaS company’s backbone is customer acquisition. Qualifying leads and determining which prospects are most likely to convert into paying customers is difficult. Figuring out how to convert those leads by moving them through the funnel while generating a good user experience is even more difficult. This is where the concept of PQL (Product Qualified Lead) gains traction.

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Dear SaaStr: What’s The Best Way to Follow Up From Trade Show Leads?

SaaStr

Q: Dear SaaStr: What’s The Best Way to Follow Up From Trade Show Leads? I have learned a few things from the sponsors at the SaaStr Annual over the past almost eight (!) years. There’s a good summary from one here: How to make serious money off a SaaStr Annual sponsorship – SaaStr. The meta-learning is: especially if the show is large (top 1 or 2 in your segment) — focus on quality over quantity.

Marketing 268
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Should AEs Be Training and Onboarding SDRs?

Predictable Revenue

Learn the top five reasons why AEs should be included in the SDR training process, and how greater communication between these roles can help you close more deals. The post Should AEs Be Training and Onboarding SDRs? appeared first on Predictable Revenue.

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The SaaS Balancing Act: Always Be Modernizing

CloudGeometry

Everyone with a smartphone knows it: apps get updated all the time. Whether you’re looking for a new feature or not, suddenly: there it is. This seems easy, but it’s not, especially when you’re building a SaaS stack and don’t have the deep technical resources to compete with Apple, Facebook, or Google (you’ll get compared to them whether you like it or not).

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Unlocking Digital Transformation in SaaS Organizations

Sage Intacct

SaaS companies are benefiting from digital transformation initiatives as catalysts to improve business performance, achieve scale and continually innovate to grow. More than most, finance leaders at these companies know the value of cloud-native platforms as both a supplier and consumer.

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Masterclass: Become A Successful Sales Leader Through the ?? of Your Team

Sales Hacker

So often we’re promoted into a sales leadership role, yet nobody actually teaches us how to be a manager. Do you really know what your sales team wants? Do you think your boss really understands your needs? It’s not just about the money. Bring your questions to this masterclass and get them answered live. The post Masterclass: Become A Successful Sales Leader Through the ??

Sales 84
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Apple supplier Foxconn halts production amid COVID-19 outbreak in China

IT World

Some of the world’s largest tech manufacturers have temporarily shuttered operations in China amid government lock downs in multiple provinces and cities meant to stem the spread of a COVID-19 outbreak. As part of its zero-tolerance goal to suppress COVID-19’s spread, the Chinese government ordered lockdowns in several places, including Shanghai and Shenzhen, a major container port and tech hub.

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Two Experts Discuss The Right Way To Build an Ideal Sales Culture

Sales Hacker

Is cash truly king when it comes to motivating your sales team, or is the myth of the “coin-operated sales rep” actually costing you? During this live discussion, 2 sales pros come together to spill the tea on the sorry state of most sales cultures and what leaders can do right now to ensure their teams are engaged, connected—to their work and their team—and consistently performing.

Sales 75
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What are the best VPN services for conflict zones?

IT World

There has been a rapid spike in demand for VPN services in Russia and Ukraine since the invasion began almost three weeks ago. People in both nations seek online freedoms as offline misery intensifies, and want to see through the fog of conflict. VPN services see rapid growth in Russia. A VPN (virtual private network) service creates an encrypted tunnel between users and the servers they interact with.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Episode 21: Lets Break Up

Sales Hacker

Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

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Do you know where your software comes from?

IT World

Where does your software come from? That’s one of the questions online users at AskWoody.com have asked in recent weeks. Obviously, this comes up as the world sees what’s going on in Ukraine. For many years, one security software vendor in particular was tagged as possibly having Russian ties — and as far back as 2017 , the US Government banned the use of Kaspersky antivirus over fears the security software could spy on defense contractors for Russia.

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Blue Ocean SEO Strategy: How Quora and StackOverflow Get 750 Million Visits a Month

Ryan Berg

While marketing teams around the world struggle to get traction with rehashed blog content, sites like Quora and StackOverflow quietly generate billions of visits from user generated question and answer content. In January 2022 Quora alone generated 523 million visits from search. And StackOverflow pulled in another 245 million visits the same month.

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Advantages of Using Augmented Reality within a Business

SaaS Metrics

AR is going to help get businesses going by changing the shape of how they operate. They help present an augmented reality development scheme for businesses that can be used on smartphones and tablets. It presents an easy platform to begin working with. Some years from now, a user will be able. Read more. The post Advantages of Using Augmented Reality within a Business first appeared on SaaS Metrics.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Blue Ocean SEO Strategy: How Quora and StackOverflow Get 750 Million Visits a Month

Ryan Berg

While marketing teams around the world struggle to get traction with rehashed blog content, sites like Quora and StackOverflow quietly generate billions of visits from user generated question and answer content. In January 2022 Quora alone generated 523 million visits from search. And StackOverflow pulled in another 245 million visits the same month.

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Playbook to Restore Customer Satisfaction

CustomerSuccessBox

You believed you were doing well until you noticed it. A customer is dissatisfied with your service and has indicated that they are considering canceling. So, what exactly do you do? How do you deal with an annoyed customer? Is there anything that can be done to keep them from churning? How do you restore customer satisfaction? This is a circumstance that customer success and support employees like you experience on a daily basis.

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Virtual vs. in-person events: which is better for salespeople?

CloseSaaS

Trying to decide between virtual vs in-person events for your sales team this year? See the business case for both sides.

Sales 52
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Top Customer Success Courses and Training that every CSM needs in 2022

CustomerSuccessBox

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. In fact, Linkedin named Customer Success Specialist as one of the top emerging growth roles in 2022 showing 34% annual growth in job listings.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Health benefits of eating wagyu beef

SaaS Metrics

Wagyu beef is the world’s most expensive meat. It is known for its high-quality marbling, which makes it tender and flavorful. Wagyu beef is a type of beef that originated in Japan. It is known for its quality marbling that makes it very tender and flavorful, but also for its high price. Read more. The post Health benefits of eating wagyu beef first appeared on SaaS Metrics.

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A Few VP of Sales Personas to Stay Far Away From

SaaStr

We’ve talked a ton about How to Hire a Great VP of Sales on SaaStr, but I wanted to highlight a few VP of Sales “personas” that I rarely, if ever, see work out. Because again and again, many of your will hire this VP of Sales. So many of you will. Especially — when things are going well. Here are the types of VP of Sales that just never work out.

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The Promise and Risks of Having a Chief Artificial Intelligence Officer (CAIO)

SmartKarrot

As the numbers of tech-based companies grow in number, there is a crucial point to note – Artificial Intelligence (AI) adoption is also growing. They are looking at AI to handle certain operations within the organization. For most of these companies, AI is a part of their core. They look at AI as an important part leading to their long-term growth and sustainability.

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Why does your SaaS business need a Post Sales CRM tool?

CustomerSuccessBox

Closing a SaaS sales deal could take a hefty time depending upon a lot of factors. But Once you have marked a deal and you have a brand new customer, your next big step kicks in here. ‘The Post Sales Process’. Post-Sales refers to a collection of processes that you need to perform after a customer purchases your service. Especially in the SaaS industry, where customer retention is the lifeblood of the SaaS business, you need to make sure that you provide an outstanding experience to your custome

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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Mar 14 – Customer Success Jobs

SmartKarrot

Role: Vice President Customer Success – AI Software Location: New York, NY, US (On-site) Organization: BD Strategy Partners As a Vice President of Customer Success, you will evaluate and where appropriate, implement improvements to CS/AM workflow processes. Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth oppor