Mon.Jun 06, 2022

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SDR is Not a Junior Role Anymore

Predictable Revenue

Think sales development representative is a junior position? Learn why SDRs are so important to outbound sales and the unique skill set required to master this role. The post SDR is Not a Junior Role Anymore appeared first on Predictable Revenue.

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The Plaid Journey with Co-Founder and CEO Zach Perret (Pod 561 + Video)

SaaStr

To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes. Up today: Plaid co-founder and CEO, Zach Perret. This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B valuation. In 2021, Plaid raised $425 million in Series D funding that boosted the company to decacorn status at a $13.4 billion valuation.

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WWDC 22: What Apple's big plans mean for business

IT World

Apple delivered a bounteous feast for developers (and Apple device users) Monday at WWDC 2022 , and while we wait for more granular details to emerge, here's a rundown of some of the big enhancements and features that will make the most difference to you and to your business when they roll out this fall. Messages and Mail. Apple has finally put some much-needed effort into the application most business users spend most of their time using — Mail.

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Episode 33: This Could Have Been A Sequence

Sales Hacker

??Want to write sales emails like a pro? Kristina and Will look at common email mistakes (using real examples) and rewrite them so that you can learn what to do differently. Join Kristina Finseth (Sr. Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Microsoft promises to engage with employee unions

IT World

Microsoft has promised to engage with employee unions at the company and won’t seek to stop them forming. “Recent unionization campaigns across the country — including in the tech sector — have led us to conclude that inevitably these issues will touch on more businesses, potentially including our own,” said Microsoft president Brad Smith, in a blog post last week.

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WWDC22: Apple brings declarative device management to the Mac?

IT World

More opportunities for engineers and developers to implement declarative device management solutions are likely to emerge at WWDC 2022 , at least, according to MacAdmins. Speaking during the pre-event podcast, speakers argue that Apple will eventually require that all mobile device management (MDM) providers introduce support for declarative management.

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20 SaaS Tools for Small Businesses

SaaS Metrics

Starting a small business is hard work, requiring a lot of knowledge. You need to know the ins and outs of things like marketing, sales, accounting, and human resources. The secret to success lies in the ability to stay organized; this helps you manage your time, be more strategic, and collaborate with. Read more. The post 20 SaaS Tools for Small Businesses first appeared on SaaS Metrics.

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After a Windows update, what should you expect?

IT World

Let’s get this straight: It’s not normal for a Windows update to remove software. It’s designed to install the update, not change software already in place on your system. At least, updates are not supposed to remove software. Since March, however, if you run the RDgateway broker service on Server 2022 (and only that version), the monthly cumulative updates have removed that service.

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10 Unique Ways to Improve Organic Traffic of Your SaaS Company

SaaS Metrics

Organic traffic is an absolutely critical source of growth for most SaaS companies. It’s essentially the “free” traffic source compared to other acquisition channels like paid ads. That being said, driving organic traffic isn’t easy—or simply for that matter. In fact, it can be incredibly complicated and time-consuming—but well worth it. Let’s. Read more.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Elon Musk heaps layoff threat on top of in-office work mandate

IT World

After emailing top managers in his company last week to demand that all employees return to the office , Tesla CEO Elon Musk signaled he wants to cut 10% of his workforce in anticipation of a bad recession. Musk sent a follow-up email on Thursday telling executives to “pause all hiring worldwide” and said he plans to cull 10% of Tesla’s workforce, according to Reuters , which first obtained a copy of the message.

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‘Homemade’ is for cooking not your billing system

Chargebee

You convince yourself that your in-house billing system is fiiinnnee, until one day - it isn't.

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The Roles and Responsibilities of a Customer Trainer (and 7 Essential Hiring Tips)

SmartKarrot

Customer success involves a variety of professionals who focus on delivering the best for customers. Customer trainers educate customer success managers and customer service representatives. If you want to be a customer trainer, you must know the roles, responsibilities, and duties. Who is a Customer Trainer? A customer trainer is one who focuses on mentoring and training customer success professionals.

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Tips to crack Customer Success Interview

CustomerSuccessBox

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Now, do you see why there is a steep rise in demand for customer success managers in the firm? It shall continue to flourish more in the coming decade.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Jun 06 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates. Enable and coach an excellent team of customer success rockstars to be successful and effective at scale and help them to grow and develop on an individual, professional leve