Tue.Mar 29, 2022

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USB-C explained: How to get the most from it (and why it still keeps getting better)

IT World

Now that you’re used to seeing co-workers, family, and strangers on planes use the oblong USB-C connector, it’s time to see just what this promising standard is capable of. As we approach its eighth birthday, the USB-C plug is now part and parcel of most current laptops, phones, and tablets. Even MacBooks, iPads, and Chromebooks are moving to USB-C.

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Last Chance to Apply to Speak at SaaStr Europa 2022!

SaaStr

OK it’s the very last shot to apply to speak to SaaStr Europa 2022 in Barcelona on June 7-8!! We’re expecting over 2,500 to our open-air and outdoor venue right on the ocean in Barcelona! Join: CEO of $12B+ Miro! CEO of $24B+ ZoomInfo! CEO of $800m UserZoom! CEO of Redpoints! CEO of Demodesk! CEO of Marketo! GP at Atomico! GP at Index! GP at Iconiq!

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Why Outbound Sales Is Lagging Behind In Digital Transformation

Predictable Revenue

Art Harding joins the Predictable Revenue podcast to discuss why B2B sales are lagging in adopting new technology and how we can fix it. The post Why Outbound Sales Is Lagging Behind In Digital Transformation appeared first on Predictable Revenue.

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Dear SaaStr: Should I Do a Dinner or a Booth at a Big Industry Event? Or Just Buy Tickets?

SaaStr

So a lot of SaaStr’s team is getting back from Shoptalk, a big industry e-commerce event that is a little like the e-commerce version of SaaStr Annual. We did a dinner with some of our top partners and some of the conversation went to the ROI on big events: Some folks just advocated for just buying tickets to the event and networking. This is cheapest, of course.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Justify “Non-Sexy” Product Investments

Casey Accidental

A common issue leaders in product management, design, or engineering face is justifying investment in the “non-sexy” stuff. What is not sexy can differ by company, but usually the sexy things are new products and few features. Non-sexy things include general user experience improvements, performance, developer velocity, infrastructure, technical debt, and, fortunately less than it used to be, growth.

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Insights into Founding a Fully Remote SaaS Company with Tom Lavery

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Tom Lavery , CEO & Founder at Jiminny , a conversation intelligence platform that helps companies create high performance culture. Join us for an insightful conversation about founding a company that feels both local and international, the right time to start selling, and advice for emerging SaaS founders. powered by Sounder.

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As Omicron wanes, where does that leave working from home?

IT World

I was chatting recently with a friend of mine who runs a small business when he asked if "it’s time to get people back into the office?" My reply: "Are they still working well for you from home?" "Yes, but Covid's not that big a deal now." "First, it's still a big deal. Besides, ever hear of the BA.2 variant ? You will." I explained in further detail: "If it's not broke, why fix it?

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The Comp Plan Recipe that Doubles Rep Productivity & Retention

Sales Hacker

On-target earnings continue to climb, quota attainment percentages are dropping, and the job market remains in the hands of the seekers. These 3 trends have many sales, revenue, and finance leaders wondering how to build compensation plans that hit on all three AND align to business strategies. Join this live event and walk away knowing the key elements behind impactful compensation models and how to effectively plan, execute and adjust plans that increase team retention and award productivity.

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Otter.ai overhauls its popular transcription platform

IT World

AI-powered transcription service Otter.ai is today announcing a complete overhaul of its platform, offering workers new intelligently generated in-meeting action items, alongside a centralized environment for all meeting transcriptions and notes. Building on the launch of its Otter Assistant in August 2021, the new update aims to streamline communication further by continuing to use conversational AI to improve both the in-meeting and post-meeting experience.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Groove’s Guide to Selecting Your Enterprise Ecommerce Platform

Groove HQ

Evaluating ecommerce platforms can be tough, so we've done the hard part for you. The post Groove’s Guide to Selecting Your Enterprise Ecommerce Platform appeared first on Groove Blog.

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How not to upgrade your enterprise technology

IT World

Apple , Zebra , Android ? It really doesn’t matter how you choose to equip your front-line teams, if you’ve failed to spend time figuring out what problems your technology investment solves for them.

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Ecommerce CMS Solutions Guide for Small Businesses

Groove HQ

Learn about specific CMS solutions, what they offer, ease of use, and how to choose between them. The post Ecommerce CMS Solutions Guide for Small Businesses appeared first on Groove Blog.

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At Enterprise Connect, IT pros set out their hybrid work strategies

IT World

As businesses move to the next stage in their COVID-19 pandemic response — by reopening offices — many are adopting a hybrid approach — with some staffers working remotely at least part of the week. But there’s no one-size-fits-all answer , which was apparaent at last week’s Enterprise Connect industry conference, where a panel of IT leaders discussed their priorities as they support multiple modes of working.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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2022 Ecommerce Statistics Report by Groove

Groove HQ

We’ve assembled some of the most relevant statistics in ecommerce over the past few years. The post 2022 Ecommerce Statistics Report by Groove appeared first on Groove Blog.

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UnitedHealth to buy home healthcare provider LHC for $5.4B

IT World

UnitedHealth Group, which runs the nation’s largest health insurer, today announced it will buy LCH Group , a provider of home healthcare services, for $5.4 billion. UnitedHealth will combine LHC Group with its Optum Health division, which provides primary and urgent care services and surgical care 100 million consumers. The deal is expected to close in the second half of 2022, subject to LHC Group shareholder approvals, regulatory approvals, and other customary closing conditions.

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Gaining a 360° View as a Leader with Ashish Jha

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ashish Jha, VP of Engineering at VComply. Podcast highlights: 0:21 - Ashish's background - Ashish explains his role at VComply. 1:15 - A typical case of VComply - What does a typical work project look like? 2:23 - Intro into leadership - How did Ashish get into his first official leadership role?

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Database Caching Techniques and Why it Matters

SaaS Metrics

One of the main challenges when businesses are handling a lot of data is speed. The problem is experienced more in business environments where data is stored in multiple datastores. Usually, when computer users open files, applications, websites, and servers, the most recently accessed data is stored in a memory cache. Cache. Read more. The post Database Caching Techniques and Why it Matters first appeared on SaaS Metrics.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Gaining a 360° View as a Leader with Ashish Jha

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Ashish Jha, VP of Engineering at VComply. Podcast highlights: 0:21 - Ashish's background - Ashish explains his role at VComply. 1:15 - A typical case of VComply - What does a typical work project look like? 2:23 - Intro into leadership - How did Ashish get into his first official leadership role?

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Web Testing on the Cloud-The Benefits

How To Buy Saas

The influence of Advanced technology helps us to realize all the wrong practices that we have been doing so far. The introduction of cloud testing is one such feature that helped us analyze all the flaws in the old testing processes. The developers wrongly thought it had no role in improving the quality of the app. However, cloud-based web testing proved that the testing process goes much beyond just ensuring the stability of the application.

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Product Tip Tuesday: How to Improve Open Rates with Send Email Action Updates

BetterCloud

Have you ever had an employee ask why they’re getting emails from notifications@bettercloud.com —and more importantly, if those emails are safe to open? Don’t worry—you’re not alone. And we’ve heard you loud and clear. That’s why we’re excited to introduce the latest update to BetterCloud’s “Send Email” action. With this update, you can now customize and control which address your BetterCloud alert emails come from.

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What is Annual Contract Value (ACV)?

CustomerSuccessBox

For every customer, there is a health score customized to them in the customer success software but what about the health of the business? The term Annual Contract Value is abbreviated as ACV. If properly calculated can be an immensely valuable metric that you’d like to track. Indeed helps in tracking the health of the business. What is Annual Contract Value (ACV)?

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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How to create win-win situations in your sales pipeline

CloseSaaS

Win-win situations aren't a fantasy. Learn how to create them by doing your homework, asking questions, and flipping the script.

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What are the key processes in supply chain management?

SaaS Metrics

The true savior of manufacturing is supply chain management. Despite the fact that it is not especially fascinating, it is an essential aspect of any manufacturing company. Better inventory management and less waste are just a few of the benefits of a well-functioning supply chain: Supply chain management, on the other hand, Read more. The post What are the key processes in supply chain management?

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Mar 29 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director (West – Remote) Location: Remote, San Francisco, CA, US Organization: Included Health As a Customer Success Director, you will serve as the primary relationship owner, achieving trusted advisor status with customer contacts. Establish professional and productive relationships with key stakeholders. Develop a deep understanding of customer needs/goals and work to ensure that Grand Rounds and the customer have a shared definition of success.

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Supercharging Customer Engagement with HubSpot and Totango

Totango

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. Having real-time data and predictive insights connected to each customer’s individual journey can go a long way to increasing a company’s understanding of how their customers are interacting with their products and organization overall.

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10 Red Flags in Integrated Payment Partnerships: Moving Towards a Mutual Benefit

Navigate the complex world of integrated payment partnerships with this essential guide, a treasure trove of insights for software companies. It unveils ten critical red flags to watch out for, from the dangers of hidden fees to the constraints of restrictive contracts. This guide is crucial for identifying potential pitfalls and aligning with the right partners.

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The Transformation of Customer Success from “Churn Buster” to “Earn Booster”

SmartKarrot

Customer success has evolved drastically in the last few years. There has been a strategic rise in what it is perceived to be and perform. SaaS businesses have seen that customers are capable of enhancing growth if they are retained with the company. Customer retention impacts company health directly. Preventing churn has always been one of the main components of customer success.

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New at Intercom uncut: Watch our entire virtual launch event

Intercom, Inc.

We’re fresh from our first virtual global event, New at Intercom. We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our

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