Thu.May 19, 2022

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OneDrive Vs. Google Drive

The Daily Egg

If you’re looking for cloud storage services to manage your company’s data in a convenient and affordable way, then you’re likely looking. The post OneDrive Vs. Google Drive appeared first on The Daily Egg.

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Sales Often Really Doesn’t Understand Customer Success

SaaStr

I remember about 24 months back I asked one of the very best VPs of Sales I know to help me find a VP of Customer Success. This VP of Sales has built legendary teams, and his Directors and Managers have gone on to run many of the top SaaS companies out there. And he said to me, “You know I don’t really know that much about Customer Success.” I didn’t totally get it at the time.

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Windows 10 cheat sheet

IT World

When it was first released in July 2015, Windows 10 was the best operating system to come along from Microsoft in a long time. A shape-shifter that changed its interface depending upon whether you were using a traditional computer or a touch-based one, it undid the damage wrought by Windows 8 , including eliminating the awkward Charms bar and bringing back the long-mourned Start menu.

Cloud 128
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7 Drivers in Building to a $7 Billion Company with 1Password CEO Jeff Shiner and 1Password Advisor Carilu Dietrich (Pod 556 + Video)

SaaStr

Growing your company to $7 billion is not a quick process. It takes years, sometimes decades, of work for a company to hit the 10-digit mark. Along the way, there are key decisions and behaviors which drive the growth to multi-billion dollars. Jeff Shiner, CEO of 1Password, is the leader in passwords and secret management. Jeff has led the growth of a remote, bootstrapped company over the past 16+ years of building 1Password.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to avoid paying Apple for extra iCloud storage

IT World

No matter how many iOS or macOS devices you own, Apple offers just 5GB of free storage to iCloud users – a paltry amount given what rivals offer. But there are ways you can avoid paying for more storage space, or at least limit how much extra you pay. [ Further reading: 40 tips to get the most from your Mac (and macOS 'High Sierra') ]. Here are easy-to-follow tips on how to put some of the biggest iCloud data-consuming features on a diet and save money on iCloud storage.

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Negative Engineering and the Art of Failing Successfully

Andreessen Horowitz

It was the second game of a double-header, and the Washington Nationals had a problem. Not on the field, of course: The soon-to-be World Series champions were performing beautifully. But as they waited out a rain delay, something went awry behind the scenes. A task scheduler deep within the team’s analytics infrastructure stopped running. The. Read More.

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SaaStr Media Sponsorships Fully Sold Out for 2022

SaaStr

A small FYI to our partners and partners-to-be: all SaaS media assets are fully sold out for 2022: Podcast: (200k distro) sold out for 2022. SaaStr Weekly, Daily and Insider (125k total) sold out for 2022. For 2023, we have room for 20 sponsors / partners and will limit media sponsors to those also sponsoring SaaStr Annual or Europa (i.e., no one-off media buys), so please let us know soon if that’s of interest.

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Microsoft pledges changes to European cloud licensing policies

IT World

Microsoft has outlined a set of five new European Cloud Principles in response to recent criticism from rival European cloud vendors after customers were asked to pay more to run Microsoft software in non-Microsoft cloud environments, under what were seen as restrictive cloud licensing policies. The changes come a month after Reuters reported that the EU commission had started asking European Microsoft customers questions about their cloud licensing terms.

Cloud 101
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5 Key Strategies for Building a Team of Unicorn Sellers

Sales Hacker

“Sellers are made, not born.” There’s no doubt this is a phrase you’ve heard at least a time or two. It’s based on an outdated way of thinking that selling is an art – perfected only by a select few. Revenue leaders who accept this notion often cross their fingers during the hiring process, hoping they’re lucky enough to find the rare “unicorn seller” with those innate, unteachable skills that translate to quota attainment.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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What Is Negative Engineering?

Andreessen Horowitz

It was the second game of a double-header, and the Washington Nationals had a problem. Not on the field, of course: The soon-to-be World Series champions were performing beautifully. But as they waited out a rain delay, something went awry behind the scenes. A task scheduler deep within the team’s analytics infrastructure stopped running. The. Read More.

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How multiverse simulation can speed up innovation

IT World

Apparently, during the pandemic, I spent so much time-consuming digital content, I stopped reading print magazines. Last weekend I tried to catch up on reading my Popular Mechanics magazines — from 2021 — and one article blew my mind a bit. The story, “How the Air Force Secretly Designed and Flew a New Fighter in a Year” ( here's another piece on the topic from DefenseNews ), described how simulations helped designers go from concept to viable, finished product in a fraction of the time it once

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10 Actionable B2B Lead Generation Strategies for SaaS Businesses

Agile Payments

10 Actionable B2B Lead Generation Strategies for SaaS Businesses.

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Apple’s self-repair program is bad for consumers, but might work well for IT

IT World

Apple has changed its self-repair program in ways that make a horrible option for consumers, but might make a lot of sense for enterprise IT — especially those wanting to do iOS device repairs, either for company-owned devices or BYOD user devices. It’s worth noting that the need for users to always have their phones coupled with the mass-employee distribution of a remote workforce might make this less attractive.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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What Are Payment Facilitators Responsible For?

Infinicept

Payment facilitators – also known as Payfacs – operate in cooperation with acquiring banks, card networks, and the regulators who oversee the payments system. All of these entities share a responsibility to protect the security and safety of the payments ecosystem, and Payfacs are a unique operating category with their own associated requirements.

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Podcast: Could hardware supply chain issues upend Apple’s WWDC plans?

IT World

Not-so-breaking news: Supply chain constraints continue to challenge technology manufacturers, and Apple is no exception. While the wait for some Macs is quite short, others, like the 14- and 16-inch MacBook Pro face wait times of eight to ten weeks. And with WWDC looming, could hardware supply chain issues upend any hardware announcement plans? Computerworld executive editor Ken Mingis and Macworld executive editor Michael Simon join Juliet to discuss current hardware supply chain issues and ho

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Customer Acquisition Strategy for SaaS Companies: A Complete Guide

SaaSOptics

What Is Customer Acquisition? Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. Plain and simple. For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial.

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The Future of Work? There's an app for that: Airbnb!

IT World

People associate Airbnb with vacation travel. But Airbnb was founded as a service for business travelers. The company began in 2007. Then called AirBed & Breakfast, its founders' business model was simple: Buy three air mattresses, and build a website at airbedandbreakfast.com. Then, invite attendees of the city's 2008 Industrial Design Conference who couldn ' t find a hotel room to crash at their house.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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5 Easy Ways to Get a Customer Referral.

CustomerSuccessBox

You might think a customer referral to be a new concept, one that has been around only recently. If you think that, well think again! The concept of a ‘customer referral’ goes back hundreds of years. If you are ever in any part of any town and ask a passerby for the best restaurant or the yummiest bakery, you would always find the answer.

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5 Effective Ways to Split Test Your SaaS Sales Funnel

SaaS Metrics

Split testing, also known as A/B testing, is among the most efficient strategies for boosting the effectiveness of your numerous SaaS marketing efforts and, finally, your complete SaaS sales funnel. A/B testing can be used to monitor the effectiveness of several separate aspects of the SaaS sales funnel, such as email marketing. Read more. The post 5 Effective Ways to Split Test Your SaaS Sales Funnel first appeared on SaaS Metrics.

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Why Never Buy an Email List (How to Make Your Own)

How To Buy Saas

Looking for buying an email list? Wait, it seems cool, but Never buy an email list it’s not a good option for you. It causes a bad impact on your business. By buying an email list you can save your time but same time it will affect your reputation, email reputation, and the growth of the business. so never buy an email list for your business. Never Buy an Email list, it will damage your reputation and leave a long-lasting effect on your marketing efforts.

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How BetterCloud Reduced Tickets by Nearly 50% with Zero-Touch IT Automations

BetterCloud

Since the beginning of last year, we’ve written about how zero-touch IT automations can impact your entire organization roughly 1,695 times. OK, I made that number up. But we’ve written about it a lot, and we’ve done it because a zero-touch IT mindset can help you deliver a best-in-class experience and give IT valuable time back to focus on strategic projects.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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May 19 – Customer Success Jobs

SmartKarrot

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Lead pitches to cross-sell and upsell new channels and features that meet client needs to achieve client KPIs.

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2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Intercom, Inc.

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. And in doing so, businesses have had to look critically at support as a differentiator and core business value driver. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics.

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Customer Success Is a Team Sport: Expert Guide to Playing It Well

SmartKarrot

Customer success requires a lot of attention. It is a company-wide effort and needs every team to be a part of it. You need a bunch of good teams to ensure that customer success is assured. It is known that customers hold stronger power over businesses. It is not enough to just offer the products. Customers expect their pain points to be resolved and hence choose the right products to get outcomes.