The Daily Egg

NOVEMBER 26, 2024

We’ve made critical improvements to A/B Test reporting in Crazy Egg, making it far easier to compare your results for different Conversion. The post New on Crazy Egg: Track Multiple Conversion Goals for A/B Testing appeared first on The Daily Egg.

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SaaStr

NOVEMBER 26, 2024

Who is Eric Yuan | CEO of Zoom Eric Yuan joined WebEx as one of the first several software engineers. At WebEx, he quickly proved his technical abilities and rose through the ranks. He was instrumental in developing the WebEx videoconferencing technology and eventually became Vice President of Engineering. In 2007, Cisco acquired WebEx for $3.2 billion, and Yuan continued with the company as their Corporate Vice President of Engineering.

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VP of Engineering Software Engineering Company Culture Engineering 229

The Daily Egg

NOVEMBER 26, 2024

Figma is a solid design tool that makes collaboration easy throughout every phase of the product development lifecycle, from design and prototyping. The post Figma Review: The Good and Bad appeared first on The Daily Egg.

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Development User Experience 218

Sales Hacker

NOVEMBER 26, 2024

Kim Peretti is an experienced Customer Success executive with over 25 years in the technology industry. Her most recent role was as Chief Customer Officer at Klaviyo, where she transformed the customer success organization during the company’s hypergrowth, and played a key role in preparing the company for its IPO. Prior to Klaviyo she was the Group Vice President of Customer Success at DocuSign, where she built and lead successful strategies that delivered key customer outcomes and results.

Compensation 85

Compensation Business Customer Success AI 85

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Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

Payment Solutions

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. Hiring the right talent for your company’s customer success team determines its success. A clear, detailed, and well-written customer success job description is essential to attract the right candidate while providing important information about th

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Technical Review Sales Recruiting Customer Success Sales Hiring 52

Blulogix

NOVEMBER 26, 2024

By BluLogix Team Managing Cash Flow with Revenue Projection & Prediction How does revenue projection & prediction help businesses align cash flow with operational needs and avoid financial surprises? Effective cash flow management is essential for the success and stability of any business. Cash flow is the lifeblood of operations, and a lack of available funds can quickly lead to financial challenges, even for profitable companies.

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Payments Revenue Payment Services Payment Features 52

Groove HQ

NOVEMBER 26, 2024

Running a small business is tough. You’re juggling a million things, from marketing, sales and product development to customer service. I bet sometimes it feels like there aren’t enough hours in the day. But amidst all the chaos, there’s one crucial element that often gets overlooked: Truly understanding your customers. That’s where Voice of the […] The post How To Conduct a Voice of the Customer Analysis appeared first on Groove Blog.

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Development Business Sales Marketing 52

Kalungi

NOVEMBER 26, 2024

Struggling to scale your SaaS startup? Discover when to hire a B2B SaaS marketing agency, how to choose the right one, and build a successful partnership to drive demand & growth.

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Scaling Marketing SaaS B2B 45

Totango

NOVEMBER 26, 2024

Key takeaways : It’s time to take action. Big or small, it’s time to put AI-enabled actions into workflows and empower individuals to learn with these new tools. Measure outcomes from AI-driven enhancements. To gain traction, leaders must translate how improvements or efficiencies gained from implementing AI solutions result in either more revenue in the door or less costs out the door.

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AI Revenue ChatGPT Operational efficiency. 62

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ClinicSense is a SaaS platform that supports over 7,000 massage therapists who use it for appointment management, payments, scheduling, marketing activities and more. Despite having a relatively low payment failure rate, the company discovered that the failures disrupted the customer experience. This often led to churn as customers decided to cancel or abandon their account, preventing ClinicSense from realizing the full lifetime value (LTV) of its users.

Payments

Buffer Resources

NOVEMBER 26, 2024

“Link in my bio!” is a common phrase uttered by every creator and small business owner on social platforms. If you don’t already know, a link in bio is the URL attached to your social media bio. Almost all major social media sites have them. Buffer's different links in bio Link in bio tools helps you collate multiple URLs in one place so you can add them to your bio.

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Social Media Software Review Mobile AI 100

SaaStr

NOVEMBER 26, 2024

So at the end of SaaStr Annual this year, I shared a bunch of statistics and metrics. Including one where, for the first time ever, we came up short: We missed our goal for the first time (since we set one) on Inclusion at Annual. We only had about 680 qualified attendees on our no-cost Equality and Inclusion program. We’d always hit our goal of 1,000 since we rolled out the program in 2018.

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Metrics 237

Sparktoro

NOVEMBER 26, 2024

Yes, this is a rant. It’s a rant about where leadership teams allocate their marketing budget vs. where their potential customers actually pay attention.

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Social Media Marketing Content Marketing Leadership 89

Kellblog

NOVEMBER 26, 2024

If you’re VC-backed, you might well have taken some venture debt to top up your last financing round. If you’re PE-backed, it’s probable that your PE sponsor took a material amount of debt — e.g., 1-2x ARR — to help finance the acquisition. Either way, if you’re an enterprise software startup, there’s a good chance there is some debt on your balance sheet.

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Finance compliance Acquisition Startup 85

Speaker: David Warren and Kevin O'Neill Stoll

Transitioning to a usage-based business model offers powerful growth opportunities but comes with unique challenges. How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. Discover how to develop a pilot that captures real customer feedback, aligns internal teams with usage metrics, and rethinks sales incentives to prioritize lasting customer eng

Revenue

Panintelligence

NOVEMBER 26, 2024

Artificial Intelligence (AI) is all around us, simplifying our lives in countless ways. Whether it’s answering everyday questions or suggesting your next favorite movie, AI works tirelessly to predict what might happen next. However, while traditional AI excels at making predictions, it often struggles to explain why things happen. That’s where Causal AI comes in.

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Artificial Intelligence AI Healthcare Machine Learning 52