Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Meanwhile, Intercom, the company, welcomed hundreds of new hires across the organization and opened a new office in Sydney.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Incredo

DECEMBER 19, 2018

Does your business have everything it needs? With new demands and even newer technology, it’s much harder for a business to develop its own mobile app or website interface. Finding a good software development team in North America for a reasonable budget is a rare occurrence. This is why most companies look elsewhere when looking for a software development team.

Development 134

Development Software Development Mobile SaaS 134

FastSpring

DECEMBER 19, 2018

It has been a very interesting year for the world. This is especially true for the ecommerce industry as well! I mean, who can forget the GDPR? At FastSpring, we’ve been hard at work not only building the best-in-class ecommerce platform, but also staying up-to-date on all of the popular trends, news, and tips that help our readers sell more around the world.

B2C 64

B2C Business Model Pricing B2B 64

yoursales

DECEMBER 19, 2018

4 Best Practices for Aligning Sales and Marketing Internationally. For many salespeople out there, remote sales work is a decidedly attractive dream. And working from home is often as far from being a dream as possible. In sales, efficiency, progress-tracking, and team-alignment are paramount. Once you go remote, each area can take a hit. This makes many employers unhappy about ditching offices.

Sales Hiring 42

Sales Hiring Outsourced Development Sales Sales Outsourcing 42

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

2Checkout

DECEMBER 19, 2018

Are you dreaming of being your own boss someday, or would you like to bring in extra income? Starting an online business is one of the easiest ways to accomplish this. The biggest challenge of starting an online business can be developing your business plan.

Software 40

Software Development Business 40

Zuora

DECEMBER 19, 2018

The next wave of retailers are far more likely to move towards a subscription business model, thus forever changing the way that brands interact with consumers. The post Christmas is giving us the gift of retail relationships appeared first on Zuora.

Subscription 40

Subscription Payment Features Business Model Branding 40

Sales Hacker

DECEMBER 19, 2018

The past few years have been rather tumultuous in the digital realm. First came Mobilegeddon in 2015, heralding the end of (desktop) days. And now, we’re dealing with the fallout of the General Data Protection Regulation (GDPR), which officially became the law of the (European) land on May 25, 2018. Are you familiar with it? Are you adhering to it? If the answer is ‘no,’ you’re likely not alone.

Social Media 82

Social Media compliance Government Data 82

Zuora

DECEMBER 19, 2018

Every week, we bring you the top stories and analyses from the global Subscription Economy. The post Subscription Economy News – Week of 12/17/18 appeared first on Zuora.

Subscription 40

Subscription Payment Features 40

ChurnZero

DECEMBER 19, 2018

Churn Monster #7: Stuck Customer. We are going to talk about a customer churn risk that all of us in the Customer Success space have experienced – a stuck customer. A stuck customer is someone who is having difficulties progressing forward in a certain phase of the lifecycle journey, for example – implementation, on-boarding, training, product adoption, etc.

Churn 49

Churn Underperforming Technical Team Customer Success Development 49

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Navint

DECEMBER 19, 2018

Jeff Wissink, Jim Martindale, Steve Terry, and Pete Getchell took some time to reflect on their work with clients over the past year. Below, they answer two questions from their different perspectives: what were some of the surprises of 2018, and what advice would they give clients as we head into 2019 and beyond? Insights, Trends, and Surprises of 2018.

Scale 40

Scale Innovation Subscription Payment Features 40

SaaS Onboarding Emails

DECEMBER 19, 2018

Is it better to let an onboarding series run its course, or wait for a trial user to act? I often use this space to explore entire onboarding sequences in great detail. I call these email breakdowns , and the process typically goes like this: I sign up for a free trial with a SaaS I let the emails trickle in over the next 14- or 30-days (plus winback time) I record and analyze the emails and send them out to the world While it’s possible some of the series I’ve received could have triggered emai

Onboarding 40

Onboarding SaaS Engagement Marketing 40