Fri.Aug 28, 2020

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Supercharge Your Sales Team by Implementing an Effective Internal Communications Strategy

Sales Hacker

No matter how excellent your team is, if they can’t share information quickly and easily, they’ll miss out on a lot of potential opportunities. Sales teams often spend so much time focusing on external communication channels they forget about the importance of internal communication. It’s time to spend some time planning and implementing a new strategy.

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The Top 10 Mistakes Made in Hiring Your First Sales Team

SaaStr

I know we’ve hit a number of these points individually before on SaaStr, but after getting asked about the top mistakes hiring your first sales team so many times over the years, I thought it would be worthwhile to assemble a Top 10 List. Because it seems like so many of us just make these mistakes again, and again. And again. Make fewer of them and you’ll scale faster with less stress.

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Four steps to building engaged engineering teams

Intercom, Inc.

Engaged teams are the backbone of a healthy organization. When you’re on a team that is highly engaged, the team is humming. Product launches go smoothly, teammates have and resolve healthy conflicts naturally, and even big challenges are viewed as opportunities to improve and grow. The dynamic on the team seems to be one that just works. “One of the most important roles a manager plays on their team is building engagement” When you’re on a team that isn’t engaged, however, everythin

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The 10 Most Popular Sessions for SaaStr Annual at Home (So Far)

SaaStr

We’re off to the races for registration for 2020 SaaStr Annual at Home on Sep 2-3. 1000s of folks haven’t chosen their sessions yet. And also note a handful of super-popular sessions like the COO of Github and SVP Product at Zendesk have just kicked off reg, so those likely will soon be in the Top 10, just give it a day or two. But for now what’s the most popular — so far?

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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In Defense of the IPO, and How to Improve It

Andreessen Horowitz

There’s a popular narrative that evil investment bankers are intentionally underpricing traditional IPOs to steal from companies, lining banker pockets and those of their fatcat Wall Street clients. The proof is seemingly obvious: IPOs are 50x oversubscribed! The price explodes … The post In Defense of the IPO, and How to Improve It appeared first on Andreessen Horowitz.

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Burnout and How I Clawed My Way Out

Chart Mogul

Stefan Pretty tells us about his experience with entrepreneurial burnout — what it took him to recognize the problem and how he ultimately dealt with it. I’ve got a confession to make. Until very recently, I felt like a failure. You wouldn’t have had a clue I was thinking that way if you followed my social media. My company Subbly was performing well, everything about my life seemed to be in perfect balance.

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15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Groove HQ

Shopify tools to help you grow your online store. COVID-19 has driven a massive growth in E-commerce spending. To put it in perspective, consumers spent more online in April and May of 2020 than they did during the entire holiday season last year. “According to our data, it would’ve taken between 4 and 6 years […]. The post 15 Low-Cost Shopify Tools for E-commerce Entrepreneurs appeared first on Groove Blog.

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Can The Subscription Model Fix Healthcare?

Zuora

Amy Konary, Chair of the Subscribed Institute argues that a subscription business model can solve healthcare's pricing model problem. The post Can The Subscription Model Fix Healthcare? appeared first on Zuora.

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Networking Technology: NAT and PAT

SaaS Metrics

When it comes to accessing the internet, you won’t be able to browse websites without NAT or PAT. NAT is a router feature that is used to do translation of IP addresses whereas PAT translates the ports. Naturally, there’s a difference between the two technologies, which you’ll get to learn below. NAT Network Address Translation (NAT): The IPv4 puts a constraint on the number of devices addressed.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How To Get Sales and Marketing Working Together (Presentation)

Kellblog

I spoke this morning to a private equity (PE) firm’s gathering of portfolio company CEOs, CROs, and CMOs. Our topic, one of my favorites, was how to get sales and marketing working together to drive business results. While I talked about the predictable subject of alignment, I covered it with an interesting three-level angle (philosophical, strategic, operational).

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Networking Technology: Circuit Switching & Packet Switching

SaaS Metrics

If you want to be a wiz at solving problems related to your network and avoid any roadblocks, you will need to develop a better understanding of it. One key thing to understand about networks is how devices that make up the network are connected to each other. Devices are connected using circuit switching and packet switching. In this article, we will understand how each model works and also how they are different from one another.

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A Customer Onboarding Checklist for Successful CS Teams

Totango

A lot goes into crafting the ideal onboarding process for SaaS products. You need to clearly demonstrate the ins and outs of your software to ensure your customers not only know how to use it, but how to employ it effectively in the pursuit of their enterprise’s unique needs and goals. At the same time, you need to minimize time to value (TTV) to ensure customers see the benefits of your product as soon as possible.

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Networking Technology: Ping and Traceroute

SaaS Metrics

Data is sent in small packets on a computer network. These packets are transmitted individually and follow various pathways to reach the receiver. The receiver reassembles each packet to read the data each time. This is the normal procedure which repeats thousands of time when we perform the simplest functions on a network. However, sometimes the packets are unable to reach their destination due to delays.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How Insurance Agents Can Grow Their Practice with CRM Software

Nimble - Sales

Among the top insurance industry issues that PWC put on top of their profound insurance domain analysis are: Digitizing small commercial Improving customer experience with data analysis Driving change with InsurTech Getting value from the digital journey When half of the issues raised in this comprehensive 42-page review are about the digital transformation of the industry, […].

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Networking Technology: TCP vs UDP

SaaS Metrics

TCP is a type of Internet Protocol (IP) traffic and so is UDP. There are some key differences between the two which should be taken into account when deciding which Internet protocol to opt for. Here’s a summarized comparison of the two to help you understand the differences better: TCP UDP Acronym Transmission Control Protocol User Datagram Protocol Definition It is a connection-oriented protocol requiring two devices to form a connection before transferring data back and forth and closing the

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Burnout and How I Clawed My Way Out

Chart Mogul

Stefan Pretty tells us about his experience with entrepreneurial burnout — what it took him to recognize the problem and how he ultimately dealt with it. I’ve got a confession to make. Until very recently, I felt like a failure. You wouldn’t have had a clue I was thinking that way if you followed my social media. My company Subbly was performing well, everything about my life seemed to be in perfect balance.

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Networking Technology: Subnets & Subnetting

SaaS Metrics

A Subnet is a small part of a network that keeps the overall network functional and efficient. Subnets or subnetworks are like a network inside a network. In a subnet, traffic is able to travel shorter distances without going through unnecessary distances. Internet is becoming a growing necessity in all parts of the world, so it is more efficient when messages travel as quickly as possible.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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How to Audit, Improve & Enhance Your BetterCloud Workflows

BetterCloud

We’re not even three-quarters of the way through 2020 and have run over one million automated workflows for our customers. That’s something we’re really proud of; automated workflows not only save IT time and money , but they also improve productivity across your entire organization. Still, I’m willing to bet that most IT admins would agree that even the most bullet-proof workflows need to be updated from time to time.

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The History, Evolution and Future of SaaS(Software as a Service)

SaaS Metrics

Introduction SaaS can be defined as a method of delivering software or other services such as hosting via the internet. The customer pays a subscription fee to access the software instead of buying, ‘owning’ and installing it in their own machines. We have already covered different types of SaaS solutions and the benefits and challenges of SaaS in detail in dedicated posts.

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Everything in Support Changes Once you Add Pictures

Upscope

Everyone listened to radio, then came TV. Everyone used text only phones, then smartphones arrived. Everything changes once you add pictures. Every company is using one of Intercom, Zendesk, LiveChat or some other service to support customers. Everything will get 10X better once you add pictures and interactive TV to them. Below we'll show you how and why.

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SaaStr Podcast #367 with Zoom Head of Global Sales Operations and Enablement Hilary Headlee

SaaStr

Ep. 367: Hilary Headlee is Head of Global Sales Operations and Enablement @ Zoom. Prior to joining Zoom, Hilary was VP of Global Sales Operations and Productivity @ MindBody and before that enjoyed similar roles with Alteryx, Invoca and Lynda.com. At Lynda.com, Hilary grew the support teams from 6 to 60 people and supported more than 60 net new reps in just 3 years.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Aug 28 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: San Francisco, CA, US Organization: Talkable In this role, You will have to execute all phases of a customer’s experience with Talkable post-launch, including communication, project management, and negotiation of renewals and upsells.Develop, execute, and maintain strategic account plans and deliver quarterly client check-in calls to drive business value and ensure a long term partnership.Work closely with Sales to identify revenue opportunities through c

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Outdo Your SaaS Onboarding: 8 Expert Tactics to Exceed Expectations

ChurnZero

SaaS onboarding makes or breaks your customer retention. It’s a learn-or-churn, adopt-or-get-dropped user experience. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. For this reason, everyone is trying to crack the code on how to create the optimal onboarding experience. Exactly how do you get customers to embrace your product instead of merely moving (erm, politely pushing) them through the motions and hoping for adoption?