Tue.Aug 18, 2020

article thumbnail

Customer expectations at all-time highs: How companies can keep up

ProfitWell

It was less than two years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her five-year water heater contract. She called the provider, Reliance, to cancel the remaining two years of her contract so she could purchase her own water heater. She knew that she would have to pay some sort of penalty. But she never expected to spend so much to break her contract.

article thumbnail

It’s Fine To Slow Fundraising Down At The End

SaaStr

Q: How should co-founders handle multiple investors all interested in the last small available portions of a seed round, especially when final meetings are scheduled over a few different days? My advice: slow it down. Yes, you want to “run a process” if you can in raising a financing round, to get more demand than you have supply. Create clear boundaries on the process, and the timing, are important to doing so.

Finance 198
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Use Events to Optimize Your Facebook And Google Ads

Neil Patel

Your website is bustling with activity. Visitors are constantly interacting with it. But are you taking full advantage of everything that’s happening on your website for your paid marketing? Every interaction a visitor has with your website… a pageview, a click… can be used to better understand your audience. And when you understand your audience you can target them in a smarter way, and get more bang for your buck from your paid campaigns on Facebook and Google.

article thumbnail

Customer Onboarding: How to Design and Implement an Effective Onboarding Process

Sixteen Ventures

. The phase of the customer lifecycle that gets the most attention is Customer Onboarding, yet ironically (or tragically), most people fail to understand what onboarding really is, and few do it well. . And even though Onboarding is something people talk about all the time, experts abound with advice and blueprints and templates, and thought leaders drone on about “first impressions,” the fundamentals of effective customer Onboarding seem to be totally missing. .

article thumbnail

How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

article thumbnail

Own your story: Amy Konary

ProfitWell

"This space, the subscription SaaS space, this is it. I fully believe that not because of what I saw 20 years ago. This is a better model for customers to see value." – Amy Konary, Zuora. Today, we're spotlighting a badass woman in SaaS, Amy Konary. She's the current chair of the Subscribed Institute at Zuora but has been an industry leader for more than two decades.

More Trending

article thumbnail

OpenView Partners with Buildkite to Empower Software Development Teams to Deploy Faster with CI/CD

OpenView Labs

We’re in the modern era of software development. Traditional waterfall methodologies of the 80s and 90s are transitioning to more iterative agile development, and with that a DevOps culture has emerged. Companies are shipping software faster and more frequently, a shift that requires tools that can keep up. Continuous Integration and Continuous Delivery or Deployment (CI/CD) has become core to managing these shorter release cycles.

article thumbnail

Upcoming Webinar: How To Achieve a 30% Reply Rate on Cold Outbound Emails

Hull

Average email reply rates can vary greatly, but some suggest they can hover around 1-5%. When Paddle, UK’s fastest growing software company, went to market with an outbound email strategy, they blew those numbers out of the water, consistently achieving reply rates of 30% or higher. In this webinar, held on Wednesday, August 26th at 2:00 PM ET, we’ll dive into how the Paddle team executed their outbound strategy to catapult their success.

B2B 52
article thumbnail

Nonprofit Volunteer Management SaaS- Best Practices, Tips & Advice on Tools

SaaS Metrics

Volunteers play the most significant role in providing support at various events but how to manage volunteers? As toolset experts, at SaasMetrics.co we know that nonprofit organizations have a wide range of management tools to choose from and use, each promising the best approach to help both people & nonprofits in extending services to society.

article thumbnail

Overcome Infobesity With Integration And Enablement

OPEXEngine

There has never been so much data and insight available around accounts and individuals that enables organizations to do all sorts of activities more effectively and efficiently than ever before. From prioritizing your target universe to knowing when buyers are in-market, who to approach and which specific messages to use when targeting, data has opened up a whole new range of scale and scope for marketing and sales activities.

article thumbnail

The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

article thumbnail

CBD Oil For Horses – Explained!

SaaS Metrics

To most of us, pets become more than a family member; they become our relied source of strength, as well as a means to cope with mental health issues (e.g. service dogs, etc.). Thus, it is only natural for us to take care of our pets holistically. We tend to give them premium food, make sure their water is clean and pure, and clean out their litterbox every day.

52
article thumbnail

5 Customer Success Strategies For Visionary Software Leaders

Valuize Consulting

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally ( Gainsight, 2019 ), which comes predominantly from the software & IT industry. Undoubtedly, the mass transition towards a subscription-based business model is driving the need to optimize all touchpoints of the customer experience.

article thumbnail

Job Opportunities In The SAAS Software Industry

SaaS Metrics

People the world over have been binge-watching on Netflix, unmindful of the technology involved in such services. Netflix is one of the most commonly-used SaaS or Software as a Service. However, there are other such applications that you may be using regularly such as iCloud if you are an Apple user and Google Apps. SaaS refers to applications or services that users can access through the Internet.

article thumbnail

PODCAST 123: How to Go From a Transactional Model to a Subscription Model with Brandon Meyers

Sales Hacker

This week on the Sales Hacker podcast, we’ve got a fantastic episode for you. We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. Brandon worked his way up from the very bottom to the very top. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years.

article thumbnail

6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

article thumbnail

Best Cheap Web Hosting

The Daily Egg

When you’re just getting started, saving money is critical. You can’t afford to waste a single penny. But you also know you need fast, reliable, and trustworthy hosting for your first (or next) website. And with hundreds of options to choose from, making that crucial decision isn’t easy. The good news is I did the […]. The post Best Cheap Web Hosting appeared first on The Daily Egg.

363
363
article thumbnail

Aug 18 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Remote, US Organization: Planview, Inc. In this role, you will have to build strong, trusted and influential relationships with strategic customers. Develop and execute customer success plans to drive adoption and maximize a customer’s ROI on their investment in Planview Apply here: [link] Role: Customer Success Manager Location: Chicago, Illinois, US Organization: Relativity The Customer Success Manager is responsible for understanding the business goals

article thumbnail

The 5 Best PPC Companies of 2020

Neil Patel

Paid advertising offers a 200% ROI. So for every dollar you spend, you get two dollars in return. It’s no surprise that nearly 80% of marketers consider PPC profitable and beneficial for their businesses. . But it’s not as easy as throwing ads up, seeing what sticks, and hoping people buy from you. There’s a reason PPC agencies exist — managing countless moving parts, and continuous algorithm updates take time.

article thumbnail

Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Last week we launched a series of new features to help modern support teams handle rising volumes of complex conversations with confidence and efficiency. And that’s not all we’ve been building.

article thumbnail

Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

article thumbnail

Q&A: The New Next Normal: Maturing Your Customer Engagement Approach to Meet Modern Needs

ChurnZero

Your business success and your customers’ success are inextricably linked. Customers won’t succeed if they don’t embrace your product. You can’t grow if the customer doesn’t achieve their objectives, provide feedback, and validate your value by advocating their results as social proof. Yet, despite this new mutual-success dependency, many businesses still rely on traditional customer engagement approaches.

article thumbnail

Low-Touch Vs. High-Touch Customer Success Models

Totango

There is an old test that young journalists use to measure the power of their writing. A person who reads your story should be able to retell all the salient news points to a peer hours later, without having to remember any particular word or phrase in order to get the point across. The idea is that what is important is the message, not the language.

article thumbnail

The Product-Led Growth Single Point of Truth Framework: Managing Scalable Growth

OpenView Labs

I once discovered an AI-powered content optimization product while reading an article. Captivated by what the author, a SaaS content marketing expert I respect, said of the product, I signed up for a free trial. I spent the next 23 minutes fumbling around, trying to get value from the product. And then I gave up. Two weeks later, they offered me a free, three-month pro subscription in this follow-up email: After my first experience with this product, any email I get from them just makes me remem