Fri.Apr 24, 2020

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How to Practice Gratitude (And Move Prospects Through the Pipeline Faster)

Sales Hacker

It doesn’t matter what company you work for; what stage you’re at in your sales career; or whether you prefer to use emails, phone calls, or LinkedIn messages when you’re prospecting — the biggest problem that all sales and customer success reps struggle with is still the same: ensuring your ideal prospects convert. According to Salesforce, an average of 58% of the deals in your pipeline will stall.

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The Complete Guide to Using CRM for Ecommerce

Nimble - Sales

When people think about CRM software, they usually picture a sophisticated tool that is made for salespeople and big businesses. But CRM can help any business, including eCommerce stores. By using CRM software for your eCommerce store, you’ll be able to offer better customer support, increase sales, and get more organized. In this article, I […].

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7 Responses to COVID-19: Doubling Down on Relationships

Zuora

If you’re a subscription business that has avoided the worst of the crisis so far, the two most important assets […]. The post 7 Responses to COVID-19: Doubling Down on Relationships appeared first on Zuora.

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Zoom, Bentley Systems and Totango: Top Takeaways from Customer Success Summit

Totango

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. We were fortunate to have David McKenney, SVP Digital Advancement at Bentley Systems, and Marco Innocenti, Head of Customer Success Operations at Zoom, join Guy Nirpaz, Founder and CEO of Totango to share how they’ve adapted their customer success capabilities to face these challenging times and better serve customers.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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a16z Podcast: What the Narrow Waist of the Internet Means for Innovation Today

Andreessen Horowitz

Today’s episode is one of our intimate hallway-style conversations — or as intimate as remote work allows anyway. It’s all about the history and future of protocol development. a16z crypto partner Ali Yahya, formerly Distributed Systems & Machine Learning researcher … The post a16z Podcast: What the Narrow Waist of the Internet Means for Innovation Today appeared first on Andreessen Horowitz.

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SaaStr Podcasts for the Week with Domo and Gorgias — April 24, 2020

SaaStr

Ep. 327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. Prior to their IPO, Domo raised funding from the likes of Benchmark, Founders Fund, a16, Greylock and IVP to name a few. As for John, prior to Domo he served as vice president for strategy and business operations for Adobe’s Digital Experience business, driving more than $3 billion in annual revenue.

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What is Customer Segmentation in SaaS and How is it Useful?

SmartKarrot

What is Customer Segmentation in SaaS? In B2B businesses, we often use the 80-20 rule that says, 80% of the profits are incurred from 20% of the customers. This is the foundation of customer segmentation in SaaS. As a SaaS business, you’d have often tried to make your service ‘good for everyone’. As a matter of fact, it never really benefits your business.

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How To Onboard New Hires Now

SaaStr

Lish Gates who manages global revenue enablement at Algolia put up a thread on LinkedIn on how they are onboarding new sales and revenue professionals. Algolia is around 350 employees, so a stage ahead of many of you, but in many ways just beginning its transformation from the startup phase. I asked her to do a longer thread on it here to help other folks. __.

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April 24 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Austin, TX Organization: Commvault As a Customer Success Manager, you will be responsible for building strong customer relationships, becoming a trusted advisor to customers and owning the SUCCESS of the overall post-sales partnership. Your primary purpose is to ensure that the customer becomes more successful by using Commvault’s technologies.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Wartime SaaS Forecasting: Fighting Uncertainty by Accounting for Unknowns

Chart Mogul

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. But Matt Wensing argues that it is even more important now to chart a path for the road ahead to provide guidance for employees, stakeholders, and shareholders. Ben Horowitz teaches us the traits of peacetime and wartime CEO’s.

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Q&A: Lessons Learned: A Reflection on Customer Journey Mapping

ChurnZero

A customer journey map is a tool to help visualize the experiences of interacting with your company from the customer’s point of view. By understanding your customer’s journey, you can better deliver on their expectations. For those of us who have never created a journey map before, it might seem like an intimidating development to undertake. That’s why we asked one of our customers to share their experiences and lessons learned in building out a customer journey map.

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6 SaaS Customer Retention Best Practices

Totango

In customer retention, every engagement counts. There is no final effort in the days and weeks leading up to an anniversary that can overcome a poor relationship in the months prior. Rather, customer retention for SaaS enterprises is a result of the customer experience. It is an outcome based on an emotional reaction and connection to the performance of a supplier and the value a customer experiences through using that enterprise’s product.

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Wartime SaaS Forecasting: Fighting Uncertainty by Accounting for Unknowns

Chart Mogul

In an environment marked by a global pandemic and market volatility, advocating for SaaS forecasting seems like a lost cause. But Matt Wensing argues that it is even more important now to chart a path for the road ahead to provide guidance for employees, stakeholders, and shareholders. Ben Horowitz teaches us the traits of peacetime and wartime CEOs.

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People, Passion & Perfection: The Key Ingredients for an Awesome Product

Need help launching innovative software quickly? Dive into "People, Passion, and Perfection" and unlock the secrets to building excellent products in the digital age. Fast-track your journey with Tech Accelerator: Agile and Cloud-Native for flexibility & scalability AI-powered innovation for faster results Quality at every step for a flawless user experience See real impact across industries: Healthcare: Empower patients and medical professionals with intuitive solutions Education: Transform cla

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From pandemic to product positioning

ProfitWell

Today, we're jam-packed. We begin with a question about the crisis, one I’m eager to hear your answers to. Then we pivot from pandemic to positioning with April Dunford. We also hear some feel-good news with Grace, and wrap up with a new segment featuring Patrick and Neel from our ProfitWell crew. In today’s topic they discuss: virtue-signaling, and how personal edification amid a pandemic is sometimes feeling more at the forefront than genuine goodwill.

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What is a Client Success Manager ?

SmartKarrot

When talking about SaaS businesses in 2020, there is a fine line that separates top-performing companies and the struggling ones. This ‘fine line’ is created by the gap between customer acquisition and customer retention. While customer acquisition is the key driver for dynamic revenue growth, customer retention is often the critical factor. When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in.