Which is More Important: New Account Growth or Account Expansion?
Tom Tunguz
DECEMBER 11, 2018
If you have one marketing dollar to spend on your startup’s growth, should you spend it on acquiring a new customer or on expanding an existing customer? Mining the existing customer base for customer expansion seems very logical. Customers know your product and your sales team, so increasing the account value should be easier. Plus, the strategy is successful in practice.
Let's personalize your content