Tue.Nov 20, 2018

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9 essential sales steps you need to grow your SaaS startup

Intercom, Inc.

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. As Jason Lemkin puts it , “The CEO/founder should close at least the first 10 (or 20 or whatever) customers.

Startup 178
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monday.com Onboarding Email Breakdown

SaaS Onboarding Emails

monday.com is a team and project management app that offers a 14-day free trial. Let’s see how they take a user from hello to hooked. Series Overview During the 14-day free trial, I received eight emails, including the initial authentication message. All of the emails were time-based since I didn’t complete any action within my trial account that could have triggered action-based messages.

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The growth of video customer support and why your business needs it

Intercom, Inc.

The days of waiting several hours on hold to speak with a support or sales representative are now (mostly) over. The monotone “Please hold the line, your call is very important to us” message has now be replaced by real-time messaging. You can message companies on social media just like you’d message your friends. You can resolve complex issues through live chat in a matter of minutes.

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Microsoft Office 365 and Azure users locked out of accounts due to MFA issues

ITPro

News. The MFA issue which lasted all-day Monday is the latest in a string of Microsoft cloud service outages.

Azure 40
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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.