Mon.May 22, 2023

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What’s Really Different in SaaS in 2023

SaaStr

I can be slow sometimes, but it’s taken me a while to understand what’s >different< in SaaS in 2023 Budgets are tighter, but SaaS is still growing, folks are still buying more software than ever Here’s what’s different: 2023 is the first time SaaS itself got harder since 2005 SaaS has never been truly easy outside of a window from mid-2020 to late 2021 But every year, it got easier and easier.

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Meta fined $1.3B for violating EU GDPR data transfer rules on privacy

IT World

Meta has been fined $1.3 billion (€1.2 billion) by the Irish Data Protection Commission (DPC) for violating the terms of the EU’s GDPR by continuing to transfer EU users’ data to the US without adequate safeguards. Meta has failed to “address the risks to the fundamental rights and freedoms" of Facebook's European users, the DPC said in a statement.

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The Final Speaker List for 2023 SaaStr Europa in London 6-7 June is LIVE!!

SaaStr

Ok we’ve now got the final speaker list locked down for 2023 SaaStr Europa in LONDON on 6-7 June: CEOs, CROs and CXOS : Edith Harbaugh, Executive Chair & Co-founder @ LaunchDarkly Nowi Kallen, Managing Director @ Salesforce Ventures Spencer Kimball, CEO @ Cockroach Labs Joe Thomas, Co-founder and CEO @ Loom Sterling Snow, Former CRO @ Divvy Bill Magnuson, Co-founder, CEO @ Braze Christoph Janz, Partner@ Point Nine Ventures Parker Conrad, Co-founder & CEO @Rippling Sam Blond, Partne

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The Rise of the Composable CDP

Andreessen Horowitz

In our popular post on emerging data infrastructure , we highlighted technologies that have led to a new wave of data-stack investments. These stacks represent the culmination of a number of trends in the industry, including the migration from on-prem … The post The Rise of the Composable CDP appeared first on Andreessen Horowitz.

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The Executive Guide to Generative AI

Generative AI is taking the world by storm, but the questions that all CEOs, data leaders, and AI leaders are being asked are: What are we going to do about it, and what is our plan? The business and creative possibilities are practically limitless with generative AI. From productivity gains to finding new routes to revenue generation, generative AI is going to radically transform how we work.

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Why Apple's iOS 16.6 upgrade will be talk of the town

IT World

Apple’s big developer event is approaching , and it looks as if the company will press home its message on privacy as it begins to seed support for the AR operating systems it’s now expected to announce there. Apple wants to get you updating As of now, the Worldwide Developer Conference (WWDC) starting June 5 seems set to see Apple introduce its first mixed reality glasses , likely called RealityPro.

More Trending

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The fax is still king in healthcare — and it’s not going away anytime soon

IT World

The fax — that 1940s technology that exploded in the 1980s and operates by copying an image and transmitting it through squeaks and squawks over a phone line — is still used by a large majority of healthcare providers, insurance payers, and pharmacies. And it’s simply not going away anytime soon. As recently as 2019, seven in 10 hospitals were still relying on fax machines and phone lines to transfer and retrieve patient records or order prescriptions, according to the latest figures from the Of

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Customer Behavior Analytics: A Complete Guide for SaaS [+ Examples]

User Pilot

Wondering how you can use customer behavior analytics to get actionable product growth insights ? Analyzing customer behavior unveils customers’ behavior patterns and preferences necessary for product improvements. So let’s dive in and find out how to use customer behavior analysis to drive consistent customer value and achieve your business goals.

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G7 leaders warn of AI dangers, say the time to act is now

IT World

Leaders of the Group of Seven (G7) nations on Saturday called for the creation of technical standards to keep artificial intelligence (AI) in check, saying AI has outpaced oversight for safety and security. Meeting in Hiroshima, Japan, the leaders said nations must come together on a common vision and goal of trustworthy AI , even while those solutions may vary.

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CX Strategy for SaaS: An Essential Guide [+Best Practices]

User Pilot

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. This article guides you to make an excellent CX strategy with best practices and tips.

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Top Fraud and Payment Trends for 2023: What SaaS Pros Need to Know

Fraud is ever changing – especially for merchants that offer online services and subscriptions. This report outlines the most common types of fraud to look out for in 2023 and offers merchant-reported preferred best practices to help minimize fraud losses. In the report, you’ll find: The scale and type of fraud seen in the global marketplace. How fraud changes based on the size of business.

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Discovery Calls: Diagnostic Selling Secrets from Becc Holland

Sales Hacker

So…what do you do during a discovery call? What exactly do you need to uncover, in order to accurately diagnose & solve your buyer’s problems? Join Becc Holland , CEO and Founder of Flip the Script , LIVE to find out the 12 types of “problems” in sales , and the 3 steps to nailing your next DISCO call. What you’ll learn: The 3 easy steps of what you need to “discover” in your “Discovery Calls”, including: Uncovering the Prospect’s Self-Diagnosis Developing

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How to Build Customer Loyalty – Actionable Guide

User Pilot

Every successful product manager understands the importance of learning how to build customer loyalty. Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business.

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China bans chip maker Micron from key infrastructure projects

IT World

A network security review of Micron products sold in China has revealed that these products pose a significant security risk to the country’s key information infrastructure supply chain, according to the Cyberspace Affairs Commission of China. Micron is a US memory chip giant that produces computer memory and computer data storage including dynamic random-access memory, flash memory, and USB flash drives.

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Product Tip Tuesday: Workflow Manager Grid Enhancements

BetterCloud

We are excited to introduce a new series of enhancements to the Workflow Manager grid within BetterCloud. The new grid is designed to make navigating and maintaining the automation of your repetitive SaaS management tasks easier and more intuitive by streamlining workflow search and management processes. Keep reading to learn what’s new and how you can use these updates today to more easily automate your SaaS management tasks.

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The Forrester Wave™: AI/ML Platforms: Vendor Strategy, Market Presence, and Capabilities Overview

As enterprises evolve their AI from pilot programs to an integral part of their tech strategy, the scope of AI expands from core data science teams to business, software development, enterprise architecture, and IT ops teams. Enterprises need a platform that can make broader AI teams more productive, implementing more complex use cases and harnessing the fast pace of new AI technologies.

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8 B2B Sales Tools For Prospecting, Lead Generation & CRM

CloseSaaS

Discover 8 top B2B sales tools for effective prospecting, lead generation, and CRM. Boost your sales productivity and close more deals today.

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Building Success: Unpacking CRM Solutions for the Construction Industry

Teamgate

In this article, we’ll explore the role and benefits of Customer Relationship Management (CRM) systems for the construction industry. We’ll delve into how CRM systems tackle unique industry challenges, their key features and steps to successful CRM implementation. Key Takeaways: CRM systems address unique challenges in the construction industry, streamlining complex processes.

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May 22 – Customer Success Jobs

SmartKarrot

Role: Customer Success Assistant Location: London, Ontario, Canada (Remote) Organization: Lumos Stratgy As a Customer Success Assistant, you’ll serve as our customers’ main point of contact, responding quickly and kindly to emails, chats, and phone conversations. Establish trusting connections with customers by getting to know their specific wants and objectives.