Thu.Jun 11, 2020

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Best Helpdesk Software

The Daily Egg

Helpdesk software allows businesses and IT teams to improve the customer support process. If a customer has a problem or needs assistance, they can reach customer service representatives through a virtual helpdesk. By using helpdesk software to facilitate communication, users can contact your team with live chat, email, phone, and via social media. Helpdesk software […].

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Notes from Office Hours with Hollie Wegman

Tom Tunguz

Recently, we welcomed Hollie Wegman to SaaS Office Hours to talk about marketing to developers. It was our first virtual event, and we had hundreds of people attend. Given the success of the format, we are going to continue it. During our chat, Hollie shared some valuable wisdom from her experience as a marketing leader at Segment, Envoy, Mulesoft, and Salesforce.

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Inside Intercom X Black Tech Unplugged

Intercom, Inc.

As we touched on in last week’s episode, the unjust killing of George Floyd has prompted many of us to look at our own relationship with perpetuating racial injustice and to look for ways we can participate in and reinforce racial equity. At Intercom, we have a lot of work to do in that regard but we feel that a small and organic way for us to start is by connecting the audience we’ve built for this podcast with voices that need to be heard but traditionally aren’t, particularly in t

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CLTV: Important. But Not the North Star Metric It Used To Be.

SaaStr

Q: What is customer lifetime value, and why is it important? It might not be that important. CLTV is critical (of course), but it has become less useful as a planning tool over time in SaaS. In the early days of SaaS, we all focused on Customer Lifetime Value. In B2C and high-churn environments, it’s indeed a critical metric. You do need to know how long your customers last.

Metrics 215
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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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The Partner Bank Boom

Andreessen Horowitz

Partner banks, chartered institutions that provide fintech companies access to banking products, have exploded in recent years—by our count, their ranks have grown more than five times over the past decade. Today, there are more than 30 partner banks representing … The post The Partner Bank Boom appeared first on Andreessen Horowitz.

Banking 109

More Trending

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The #1 way to improve your empathy in sales

CloseSaaS

Empathy can transform a routine sales call into a moment of genuine connection between people — but it's only attainable with the cognitive and emotional support of sufficient sleep.

Sales 52
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5 Ways Leadership Can Support Diversity and Inclusion—Advice from HubSpot’s Chief People Officer

OpenView Labs

Editor’s Note: This article first appeared on Inc. We originally shared it here in October 2018, and now we’re re-sharing it with an added a list of resources at the bottom for further reading. Oftentimes leaders think the risk is too great to get involved in the discussion of diversity and inclusion. In fact, it’s the complete opposite.

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SaaS, Subscription, and On-Premises Software – Don’t Confuse Subscription with SaaS

OPEXEngine

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. The terms aren’t universally understood, nor are the implications of each on the financial model of a company, so the following is an effort to provide an overview. At OPEXEngine, we pull apart the different nuances of each business model to make sure we are benchmarking companies correctly.

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5 Creative Ways to Convert Stubborn Leads In Your CRM

Nimble - Sales

Customer relationship management or CRM is a software that allows your business to manage contacts. It can have a positive impact on your bottom line as you nurture leads through the sales cycle. The problem: Some leads in your CRM just won’t convert. They click through to your landing pages and open your emails, but […]. The post 5 Creative Ways to Convert Stubborn Leads In Your CRM appeared first on Nimble Blog.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Preparing for SaaS Growth: A Step-by-step Guide to Activating your True RevOps Potential

Chargebee

We bought together 15 RevOps practitioners to help upgrade your RevOps strategy. This step-by-step guide will equip you to build an efficient revenue operations function.

SaaS 52
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Tips to Survive and Thrive: Data & Digital Transformation

Sales Hacker

The post Tips to Survive and Thrive: Data & Digital Transformation appeared first on Sales Hacker.

Data 55
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Black Lives Matter: Our Commitment to Ending Racism and Hate

FastSpring

We cannot stand idly by as systemic oppression, inequality, and racism continue to plague our nation at all levels. The tragic deaths of George Floyd, Breonna Taylor, Ahmaud Arbery, and countless others are symptoms of centuries of racist, unjust treatment against Black people and other marginalized communities. We refuse to act like this issue is not happening in our communities.

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How to define the journey for a SaaS customer/client to get high retention

SmartKarrot

If someone ever asks me to define the journey for customers, I would most likely begin with the definition of a customer’s journey. Well, it is based on the fact that the customer today is more aware and more informed than ever. Credits to social media and instant communication. This fashion puts them back on track to make an educated guess about what and how to purchase.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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The Prospecting Problem: Balancing Inbound and Outbound Sales Strategies

Sales Hacker

Many companies wrongly think they have to either build an inbound prospecting strategy or an outbound one. What you actually need is a strategy that incorporates both. Prospecting is something every sales organization needs to master. Without it, there would be no deals to close. And yet, while many sales teams celebrate closing deals , very few spend time defining, experimenting, and executing on a quality prospecting strategy.

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Jun 11 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager- West Location: Los Angeles, CA, US Organization: Delphix Delphic is looking for someone who can converse effectively with technical customers, internal teams, business process owners and executives. Establish and maintain relationships with key decision-makers within assigned accounts. Drive business discussions with the Economic Buyer to reinforce value realized from the Delphix solution and identify expansion opportunities.

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Why You Need Webinar Landing Pages in 2020 [Best Practices & Examples]

Unbounce

It’s 2020. The ordinary ways we do things have been disrupted left and right, up and down. Circumstances have forced many businesses to shift their brick-and-mortar operations and real-world activities online. So it’s fair for a marketer to ask: “Is now a good time to be running webinars? “ The short answer is, now’s a great time.

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Why mapping ‘Product Adoption Journey’ beats mapping ‘Customer Journey’ any day!

SmartKarrot

If customer journey is the stem, branches and leaves of a tree, product adoption journey is the root of it. Yes, your product adoption strategy makes the core of your customer lifecycle. To prolong the customer lifecycle it needs distributed attention. But product adoption is the focal point upon which when you put your most efforts, the customer lifetime Value (CLV) gets strengthened from the core.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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7 Hacks for Building and Scaling B2B Marketplaces

Point Nine Land

Last week we hosted our first virtual B2B marketplace meetup, bringing together attendees from all over the world and 3 awesome speakers: Gregor Stühler , CEO of Scoutbee , the leading European procurement platform Matthew O’Connor , the CEO of AdQuick , a marketplace for outdoor advertising Melissa Morris , CEO at Lantum , a marketplace for healthcare staff Here are their top tips and trick for building and scaling B2B marketplaces: 1.

Scale 72
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The Ultimate Guide to Building a Great Client Success Team

SmartKarrot

The path to greatness is paved by a strong and genuine desire, a good purpose, and a good company along the way. Hence every SaaS company identifies itself with client success and positive impacts brought about by proper implementation methodologies. Its Client success teams are dedicated to boosting clients’ achievements by optimizing the company’s value in the eyes of the client and developing a mutually beneficial relationship between the clients and the company. .

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8 Free Trial Email Templates to Copy/Paste for Higher Conversions

Baremetrics

I have a confession. I love free trials. I sign up for free trials of software like I’m getting paid for it. If a tool seems like it’ll enhance my life by even 1%, I’m willing to sign up for a trial. Not only has my addiction led me to some of my favorite tools, but it also allowed me to fill my inbox with tons of free trial emails. I’ve been through the trial email flows of dozens of SaaS products and have seen some of the best and worst emails of my life.

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How to Choose the Best Account Management Software?

SmartKarrot

Source: Grandviewresearch. An account management software is basically a customer relationship management (CRM) that’s fast gaining popularity as the tool that helps big and small businesses organize their sales by dividing them sector-wise. According to Gartner and Grand View Research , CRM software revenue has increased every year worldwide and is expected to touch $80 billion by 2025.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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How to Implement a Culture of Success Using a Tool?

SmartKarrot

Customer success is essential to helping your customers fulfill their needs to increase your company’s revenues. Jason Lemkin has become well-known for saying that customer success is where 90% of revenue is, because it’s true. As crucial as customer success is, most SaaS businesses shockingly pay little attention to it. With the tools available today that are specifically designed to help with implement a culture of success, it can no longer be an excuse to ignore it. .

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SaaS: What Is a Great User Onboarding Process?

SmartKarrot

The user onboarding process is when a new user of a SaaS product begins their journey with the use of that product. This means it is the process where a new user becomes familiar with a product. It is a critical moment that can cause a user to flee or stay for a long time to come. It is essential to boosting the lifetime value of a customer while also reducing churn.