Fri.Jan 21, 2022

10 Learnings Scaling from Consumer to SMB to Enterprise with Grammarly’s Head of Organizations Revenue Dorian Stone (Podcast 520 + Video)


If your organization is seeking growth in a new segment, like B2B—it will be a challenging ride because you’ll be in an unknown space. You might feel confused about where to begin, how to scale up, which mistakes you should avoid, and things you should consider before expanding.

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Empathy Training Basics, Programs, Benefits, and More

Groove HQ

Understand the role empathy plays in the workplace and how to nurture it among your team. The post Empathy Training Basics, Programs, Benefits, and More appeared first on Groove Blog. Customer Support


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What you need to know about NFTs

IT World

Unless you live in a cave, you’re almost certainly aware of a new internet phenomenon called non-fungible tokens (NFTs). The media hasn’t been able to get enough of this topic since a South Carolina artist sold a digital collage last March for the staggering sum of $69.3 million.

Structured Data Vs. Unstructured Data: How to Make This Work for Your Website

Neil Patel

When you’re starting a website, the first thing on your mind probably isn’t structured vs. unstructured data and how it affects your website. However, the way your information is presented is important.

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Customer Preferences: How Community Can Deliver a Simplified Experience

Your customers want a simplified customer experience. Make sure you give it to them with community. Download the whitepaper to learn more!

Everything You Need To Know About Video Selling in 2022

Sales Hacker

In this masterclass, two experts are going to unpack everything you need to know to make your customer’s journey consistent and personalized through video from prospecting, nurture to close. The post Everything You Need To Know About Video Selling in 2022 appeared first on Sales Hacker.

More Trending

16 ways to speed up Windows 10

IT World

Want Windows 10 to run faster? We've got help. In just a few minutes you can try out 15 tips; your machine will be zippier and less prone to performance and system issues. Change your power settings. If you’re using Windows 10’s “Power saver” plan, you’re slowing down your PC.

Jan 21 – Customer Success Jobs


Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders.

5 Key Ways To Increase Productivity In A Remote Workforce

SaaS Metrics

Are you wondering how to ensure your company goals are still met with your team working remotely? Remote working brings much worry, especially to the business owners on the amount of output produced by remote working. But fear not as this article will share tips on how to ensure your remote team.

Android's forgotten shortcut superpowers

IT World

I sure do love me a good time-saver. And sometimes, the best time-savers of all are the ones that are right under the surface of our favorite apps and services, just waiting to be seen — or maybe remembered.


PayOps Fact Sheet

Infinicept's PayOps™ platform helps your business onboard and manage merchants so you can generate payments revenue, control your customer experience, deliver an improved product, and increase valuation.

OceanX’s Guide to Centralized and Decentralized Distribution ( + What is Hybrid Fulfillment?)


Whether the brand owner is newly introduced to outbound fulfillment or has partnered with third-party logistics before, everyone needs to know the difference between decentralized and centralized distribution. Before describing both of these processes, we need to note one thing.

Why Offboarding Is More Than Just Removing Access to SaaS Applications


What would happen if I shouted the word “offboarding ” in the middle of a room full of IT administrators? “We’ve We’ve automated offboarding,” many of them would respond. And we should have done it sooner, because we’ve never had this many apps in our SaaS stack.”.

Software development in the bank sector

SaaS Metrics

The more advanced technology in the world of banking transactions began to use computer-based technology to facilitate transactions with customers.

Can Google be trusted?

IT World

For years, it seemed, Google lived up to its old motto, “Don’t be evil.” It also seemed to do no wrong in terms of product superiority. Google built its reputation as an ethical company that outperformed competitors. But is that reputation still deserved? One thing is true: It’s been a bad year for Google’s reputation. Does Google engage in unethical business practices?

A Strategic Guide to Community Gamification

Does creating engaged customers and impacting CS objectives sound interesting? Learn more about how gamification can help your customer success team in our free eBook.

5 Tips For Leveraging Tech To Grow Your Business

SaaS Metrics

It’s the desire of every business owner to boost the growth of their business. It’d be great to have your business no longer struggle to remain competitive and support itself in the market.

Video vs. VR: What’s missing for successful collaboration?

IT World

Just about every new software solution that allows you to communicate remotely these days is called a “collaboration product.” But most of the options that are videoconferencing-based focus on communication, while the mixed-reality platforms now beginning to explore the metaverse might actually be better for collaboration. The difference between the two? How they’re used. Mixed reality can help people collaborate on a common product or service that can be manipulated virtually.

Small Business Finance: 10 Tips To Maintain Healthy Cash Flow

SaaS Metrics

As a small business owner, you are your boss. You can arbitrarily manage finances and make decisions to ensure your company’s success.

How to fix iPhone network coverage and hotspot problems

IT World

Bad mobile signals and unreliable hotspot coverage on your iPhone could well be two of the most frustrating challenges today’s enterprise professionals face (other than battery life ). Here are some ways that may improve network coverage and hotspot reliability, making it easier to get work done while on the go. How to improve your network signal. The first thing you’ll want to fix is a poor signal; without that, you’ll never get your personal hotspot coverage working at all.

Payments 101 Webinar: Demystifying Payments

Speaker: Tracie Poland and Ted Vandeburg

Payments don’t have to be complicated. Whether you're exploring payments for the first time or figuring out how you might put them to work for you, this webinar recording will help you get started.

A Look at Data Center Servers and What They Do

SaaS Metrics

A data center server is a specialized computer that manages the workload for the data center. The servers use high-speed network connections to handle the demand for storage and applications. The number of servers a data center can have is unlimited.

Apple: iOS 15 now installed on more than 60% of all iPhones

IT World

Apple has updated its mobile installation numbers for the first time since iOS 15 was released in September , detailing just how many devices are running its latest mobile operating system. Apple's iOS 15 is now installed on 72% of iPhones that are four years old or newer – and 62% of all iDevices regardless of age, according to data from the company's App Support webpage.

Key Considerations for Implementing Revenue Recognition

SaaS Metrics

Revenue recognition is one of the General Accepted Accounting Principles (GAAP) that identifies the specific circumstances under which the revenue is recognized and determines how to be accounted for. It is usually recognized when a critical event occurs, and its dollar amount is easily measurable.

Build a Usage-Based Pricing Model from Your Product Database


SaaS and IoT companies have traditionally designed their pricing strategy with one goal in mind: gain a predictable and recurring stream of revenue. Generally, this. The post Build a Usage-Based Pricing Model from Your Product Database appeared first on Chargify. Integrations

Compliance 101: What You Need to Know as a Payfac

This guide will help you understand what compliance means as a Payfac, what these requirements are and where they come from, so you can begin to make sense of it all.

Best Practices for SaaS Billing

SaaS Metrics

The recurring nature of SaaS products is very important, not only to their structure but also to people who expect to pay for those services. The recurring payments and subscription-style services are, of course, in line with buying software.

12 Excellent Customer Service Tips to Follow in 2022


What is the one thing CSMs (Customer Success Managers) love to do apart from retaining the existing customers? Reducing churn, of course, along with, perhaps, word-of-mouth referrals! All these CS objectives can be achieved only if you can fulfill your customers’ needs.

5 Vital Signs Your Customer is Ready for An Upsell Discussion


Upsell discussion happens when your product either delivers expected value or exceeds it. So obviously the focus of salespeople and the Customer Success Managers (CSMs) should be to help the customers achieve their desired outcomes. Wait, what’s an Upsell?

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Agile Release Planning Best Practices for 2022


For a project to be successful, it has to have a well-structured plan. It will be the foundation leading to the successful execution of the project. A clear plan/ roadmap provides the much-needed context and direction to achieve the product visions and goals.

Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Download the free ebook now!