Tue.Dec 22, 2020

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2021 Customer Success App Wish List

ChurnZero

Ah, that new budget smell. . We hope it reeks of year-long promise and not bitter disappointment. (If your newly minted budget leaves much to be desired, don’t give up b efore you try these arguments to win budget for Customer Success. A change of approach may be all it take s. ) . Because in our very un biased opinion, Customer Success deserves to get everything they asked for and more.

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Best Ecommerce WordPress Themes

The Daily Egg

A robust e-commerce theme can make the difference between hearing dollar signs and hearing crickets. In a competitive market, standing out starts with using a theme that puts your store in the best light possible. But with thousands of options out there with features that overlap, it’s hard to know where to begin. The best […]. The post Best Ecommerce WordPress Themes appeared first on The Daily Egg.

Marketing 277
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What To Do if Your TAM is Too Small for VCs

SaaStr

If your TAM really does seem too small for VCs, 2 choices really: 1. Just find that 1 VC that still believes. This can work. 2. At least build a 1.0 of a product expansion that shows a larger TAM. This often also works. Even if you have few customers to start. — Jason BeKind Lemkin (@jasonlk) December 21, 2020. TAM (Total Addressable Market) is a tricky concept.

Scale 245
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You Should Be Recruiting Different Types of Leaders for Remote Teams

Tom Tunguz

Erica Brescia, the COO of Github, a company in which 70% of the workforce has worked remotely for a decade, wrote in the Economist about how remote working is different and better. There have been many perspectives shared on remote work, but Erica’s adds an intriguing detail. Managers tasked with creating a culture of collaboration within a distributed team will find the profile of a leader changes.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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What we learned from Scale in 2020

Intercom, Inc.

This year, we launched Scale , a new content strand focusing on how industry leaders are propelling their companies forward by keeping their customers front and center. . When we created Scale, we had no idea what the year would hold in store; we simply knew that investing in long-term customer relationships was the key to success. As it happens, 2020 has only reinforced this, by highlighting again and again the importance of strong customer relationships as the structural foundation on which so

Scale 220

More Trending

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Influencer Marketing for E-commerce: Tools and Tips to Grow Your Brand

Neil Patel

To have a successful e-commerce platform, you have to pay to play. Some of the top US brands spend billions on advertising to secure their internet advertising space. If you can’t keep up with the big companies that spend billions of dollars on their advertising campaigns, there are still a few ways you can get your brand noticed. One such method is an influencer promotion campaign.

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Personal CRM: How to Use Customer Relationship Management for Solopreneurs

Nimble - Sales

Solopreneurs sound small and insignificant yet they are a huge part of the world economy. In the USA alone, small businesses comprise 99.9% of all businesses with 47.5% employee share and 30.2 million small businesses. Out of those 30 million businesses, non-employer firms take up a gigantic 24.3 million, which is 80.5% of small businesses! […].

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What is Google Lighthouse?

Neil Patel

Wouldn’t it be nice if you could see your website through Google’s eyes? We all know the fine details of Google’s algorithm are a closely kept secret. At the same time, we have a lot of information about the aspects Google deems important when judging a website. What’s more, Google offers us a host of free tools designed to help us improve our websites—and one such tool is Google Lighthouse.

Mobile 131
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FastSpring Annual Recap: Reflecting on 2020 and Looking Ahead to 2021

FastSpring

As the year comes to a close (not soon enough for most of us!) and the holidays kick into full gear, I’d like to maintain a FastSpring tradition and reflect on the past twelve months. 2020 was a year unlike any we’ve experienced before, that tested all of us in ways we couldn’t have imagined twelve months ago. Despite the extraordinary circumstances, we were very fortunate to have an extremely successful year at FastSpring, and I’m excited to share some of the major highlights below. 1.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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1000 SaaS Metrics in Your Pocket!

Chart Mogul

The ChartMogul iPhone app is live and available to all our customers. OK, 1,000 isn’t quite true, but we couldn’t resist a homage to Jobs’s 1,000 Songs in Your Pocket iPod slogan. Last week, we dropped a hint in our 2020 roundup , and today we are happy to say it’s official — the ChartMogul iPhone app is live ! Check out the ChartMogul app on the Apple App Store!

Metrics 52
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Student Life Hack – How to Fix a Laptop That Crashed

SaaS Metrics

Nothing is worse than your laptop crashing one day before an important exam. Just when you are ready to study, your MacBook decides it’s time to go AWOL. If you don’t fix it quickly, you risk losing your courses and your notes and eventually fail the test. Furthermore, you cannot even join Zoom meetings with your study group. If you have ever been in such a dire situation throughout your student life, you surely know how much trouble you can get into if you do not fix your laptop in

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1000 SaaS Metrics in Your Pocket!

Chart Mogul

The ChartMogul iPhone app is live and available to all our customers. OK, 1,000 isn’t quite true, but we couldn’t resist a homage to Jobs’s 1,000 Songs in Your Pocket iPod slogan. Last week, we dropped a hint in our 2020 roundup , and today we are happy to say it’s official — the ChartMogul iPhone app is live ! Check out the ChartMogul app on the Apple App Store!

Metrics 52
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The Importance Of Buying Bonus For Online Games

SaaS Metrics

It also takes a long time to unlock a bonus function when you’re playing slots online or at a certain level, which gives you a winning advantage. Many developers cannot continue to play and spend more time on these bonus levels. It would be very easy-going if you were able to get to the bonus stage immediately! But it can be of great advantage to those players who skip ahead of the time-limited bonus point.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Virtual retreat ideas: How to plan & host a kickass remote team retreat

CloseSaaS

Setting up a virtual retreat is easy. But making it both productive, impactful, and fun—not so easy. Here's how we did it for our remote company.

Startup 52
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Dec 22 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: San Francisco Bay Area, US Organization: NexHealth As a VP of Customer Success, you will inspire, recruit, and develop top talent Customer Success team leaders and members who bring a customer-centric view to their everyday roles. Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments.

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Best Call Recording Software

Neil Patel

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Call recording software is a useful tool for businesses and individual users alike. From quality assurance to employee training, compliance, record-keeping, dispute resolution, and more, there are dozens of reasons why organizations can benefit from recording calls.

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Ongoing Value Realization: The Secret to Long-Term Customer Success

SmartKarrot

For any business in general, it is important to know how much customers matter. Customers stick-on or retain with the company when they realize the value. Customers choose products that deliver the value they sign up for. Value realization, especially for SaaS companies, is a huge metric to understand how long-term success looks for the customer. Business value realization is achieving and understanding the actual business value due to the product or solution or service.

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Crafting Tomorrow: A to Z of Delighting Customers with Your Product

Ready to build game-changing software fast? Trigent's eBook, "Crafting Tomorrow," unlocks the secrets. Entrepreneurs, product managers, and developers: it's time to bring your vision to life. Tech Accelerator: An on-demand ninja team ready to ideate, validate, iterate, and propel your product at every stage. Master the Product Life Cycle: Identify problems, build solutions, launch, scale, and optimize with confidence.

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Podcast 141: How to Build an Achievable Revenue Plan with Mary Grothe

Sales Hacker

If you missed episode 140, check it out here: Habits of a Bootstrap CEO: Depth Not Breadth with Zak Hemraj. What You’ll Learn. The biggest mistake is being too silo focused. How to build a realistic, achievable revenue plan. Revenue-based compensation is a resounding yes. Write your own definition for success. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Scale 76
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Product Qualified Lead (PQL): Everything You Need to Know

SmartKarrot

Isn’t it every SaaS company’s dream to have tons of leads coming in for the product? A great way to get that is by building a PQL process. The PQL model will help sales teams identify sales opportunities in users. But what is a PQL? What is a Product Qualified Lead? A product qualified lead is one that gets considered qualified by actually engaging with the product.

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What Is Product Experience (PX) and Why Does It Matter

SmartKarrot

Product experience is a part of the entire user experience. It focuses on the journey within the key product itself. Think of it as user experience within the walls of the product. It is essentially an experience the customer feels from the time they log in to the time they quit using the product. Since product-led growth is touted to be the most sustainable way to propel customer retention, product experience has assumed new importance.

Scale 10
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The Importance of Understanding Your Customer’s Customer

SmartKarrot

Source. Okay! Rising above all the complexities for which a customer uses your software, a B2B customer’s end goal is to ultimately serve their own customers. Hence, for providing a valuable service, it is important for you to understand your customer’s customer. There can be many kinds of customers for which your direct customer is using your software.

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Embedded Analytics: A Force Multiplier for Business

The possibilities for embedded analytics to drive real value for businesses, end users, and society are as fascinating as they are limitless. No matter the industry, brand after brand is finding that analytics can be the solution to a multitude of business challenges. Go deep with five insightsoftware customers as they share the details of their analytics journeys and discuss the transformative power of data.

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Customer Success in EdTech: The Essential Guide

SmartKarrot

Edtech is an interesting industry. It has been growing consistently over the past years. However, it has not yet reached its stage of being considered ‘established’. The COVID-19 pandemic has accelerated how Edtech companies work. Edtech solutions are becoming essentials for learning at home. Every class has gone online and there is a sudden upsurge in the number of innovative solutions in Edtech.

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What Is a Customer Portal and Why Is It Important for Customer Success

SmartKarrot

Didn’t you just adore your first pocket money or your first car or the first taste of independence? There is always a certainty of excitement that is followed by the newfound independence in each of our lives. While the customers today live and breathe in the era of DIY (do it yourself), tech booms, and rising expectations, going self-dependent is heavily sought after.

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What Is Customer Training and What Are Its Benefits? How to Implement a Customer Training Program?

SmartKarrot

When businesses are on a constant rampage to find themselves an edge, it is no surprise that they are hinging on an effective customer training program. The exceptional outcomes of a customer training module have triggered many organizations to inculcate it in their curriculums. Aside from this, it has the capability to take the company’s productivity and profitability to another level.