5 of the Most Revealing SaaS Customer Success Metrics
Cobloom
AUGUST 5, 2019
Whether you're trying to retain more customers or accelerate new customer acquisition, your customer success strategy needs to start with the right performance metrics. Today, I'm taking a look at 5 of the most revealing SaaS customer success metrics - from the ever-present customer churn rate, through to your SaaS product's viral coefficient.
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