Wed.Dec 22, 2021

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CES 2022: Can hope defy Omicron?

IT World

It may be ironic that CES 2022 is likely to be a banner year for a variety of devices, including smarthome hardware, given so many people won’t be attending the event in person. Can hope defy reality? Organizers at the Consumer Technology Association still insist CES 2022 will be an in-person event when it takes place Jan. 5. They really want the event to go ahead and are putting strict health protections in place , including insistence on vaccinations.

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The Problem With Manual Email Segmentation

ReSci

It’s time to call it: the “customer journey,” as you know it, is officially dead. It’s a concept that sprang into the industry’s collective consciousness when retail met the Internet, forever changing the way people interact and shop with brands. With…. The post The Problem With Manual Email Segmentation appeared first on ReSci.

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The top Chrome OS tips of 2021

IT World

More than any other platform, Chrome OS is in a constant state of evolution — and if you blink for a minute, you're bound to miss some promising new possibility or progression. For those of us who rely on Chromebooks for work, that's fantastic. It means there's always something new to learn, uncover, and consider and always some intriguing new way to get stuff accomplished.

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Top 5 Things We Learned from BUILD in 2021

OpenView Labs

After the holidays the BUILD podcast with Blake Bartlett will be back featuring episodes with leaders at Stack Overflow, Twilio, Chime, Snyk and more. . In the meantime ICYMI, here’s what we’ve learned this year on the show: Community fuels product adoption and virality for developer software. Remember that time when Clubhouse was all the rage? This summer, many VCs and startup pundits started suggesting that the key to success is simply winning the “hearts and minds” of a community.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Mac enrollment simplified: Apple Configurator comes to iOS

IT World

Apple’s Automated Device Enrollment (often referred to by its older name, Device Enrollment Program, or DEP) makes it possible to automatically enroll iPhones, iPads, Macs, and Apple TV devices with zero touch from IT. When a device is activated, the activation server recognizes it as belonging to your organization and leverages Apple Business Manager or Apple School Manager to automatically enroll the device in your mobile device management (MDM) platform and apply configuration profiles to the

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How to Get the Sponsors to attend your Quarterly Business Reviews

CustomerSuccessBox

Quarterly Business Review (QBRs) are important touchpoints between you and your customers. If done right, they present an excellent opportunity for you to prove your commitments towards your customer’s success. Since Executive Sponsor is the ultimate decision-maker who signs the deck, it becomes more powerful if you’re able to make him attend. However, Most often the onus lies on the shoulder of the Customer Success Manager (CSM) to get the Executive Sponsor to attend the meeting.

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Crash Review – a Top-Notch Bitcoin Game

SaaS Metrics

Tower.bet Crash Game Review Looking for a popular and lucrative crypto gambling game? You are not alone, since the blockchain, cryptocurrency is on everyone’s lips today. As of now, there are lots of casinos that accept Bitcoin for deposits and withdrawals. The same concerns BTC gambling game catalogs where you can find. Read more. The post Crash Review – a Top-Notch Bitcoin Game first appeared on SaaS Metrics.

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Log4j2 Vulnerability Update

CustomerSuccessBox

CustomerSuccessBox is aware of ongoing security issues related to open-source Apache “Log4j2”. We know that you rely on CustomerSuccessBox security measures for your data confidentiality, integrity and availability. Once this vulnerability became aware of this vulnerability, CustomerSuccessBox began an internal review of all our software and infrastructure to determine potential impact.

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What is Payment Reconciliation? Best Practices & Automation

Chargebee

Payment Reconciliation – Process, Best Practises & How to Automate it? Well, somewhere, a finance team is experiencing issues with their reconciliation right now.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Customer Success Must Spend More Time with Product to Unleash its Full Potential

SmartKarrot

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. For example, more than 50% during the pandemic have a mature CS function, older than three years, and companies brought a sharper focus on retention, adoption & expanding segments where the churn rate was lower. However, there’s also a shift in CS priorities as we move forward and the SaaS landscape evolves.

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Adding Outbound Sales & Marketing to a Product-Led Growth Engine with Freshworks, Twilio, 1Password, Coda (Podcast 509 and Video)

SaaStr

If you’re in SaaS, you know the phrase product-led growth, or PLG—and it’s not going away any time soon. This is not an easy business model to maintain and grow, even if it seems like a “rocket ship” from the outside. Product-led growth and virality aren’t synonymous. When people hear “product-led growth” there’s an assumption it’s the same thing as a viral product that sells itself.

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5 Must-Ask Questions during Your Discovery Calls

SmartKarrot

Every prospect today expects the salespeople to be well-informed about their needs and demands. . Nothing is more irritating than answering 20 discovery call questions and wondering if you will ever see your requested demo. . This is where sellers do make the colossal mistake of asking a bundle of discovery questions. The reason is their prospects consider them as a bunch of fools who do not know much about their business.

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ChartMogul 2021: Year in Review

Chart Mogul

As the year comes to an end, we at ChartMogul always like to pause and reflect on our journey over the past 12 months. It has kind of evolved into a tradition. Reflections help us look back on what we have accomplished and what’s next in our journey. So let’s dive in. What’s new in … As the year comes to an end, we at ChartMogul always like to pause and reflect on our journey over the past 12 months.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Dec 22 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Experience Location: Boulder, CO, US Organization: Red Dot Storage As a Director of Customer Experience, you will oversee strategy for enhancing the customer experience across all touchpoints on the customer journey. Develop and maintain a customer experience roadmap for all Red Dot customers that has measurable success metrics.

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Set It and Forget It: Using BetterCloud Workflows to Automate Your SaaS Security

BetterCloud

The average workplace now relies on over 100 SaaS apps to keep their employees productive. For every benefit these apps provide, they also introduce just as much security risk. As employees communicate, collaborate, and create, they are leaving sensitive, business-critical company data in ne a rly every app they touch. “As a security practitioner, one of the most difficult things about the migration to SaaS has been understanding what data I have, where they are, and who has access to it.

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Comprehensive Guide to NFTs for Marketers

Neil Patel

You’ve likely heard of NFTs already. But did you know they can be used in marketing? NFTs are taking the art and technology world by storm. The Nyan Cat GIF was recently sold for $600,000, for example. What, exactly, are NFTs and why should marketers care? Is it just another buzzword? Maybe—or maybe not. Here’s what marketers need to know about NTFs, including how you can leverage them to grow your business.