Fri.Aug 14, 2020

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How Should You Define Customer Success?

Totango

In customer success, your customers define their own victories. No one-size-fits-all finish line exists that clients must strive to cross, and there is no Harvard Business School concept of accomplishment you can award your customer before resting on well-earned laurels. That’s because defining customer success is a long-term joint project undertaken by you and your client.

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Yes, Your VP of Sales Also Has to Be a Great Salesperson Herself

SaaStr

A mistake many founders make is hiring a VP of Sales who has many strengths — but not at sales per se. A VP of Sales who is smart, polished, and worked at the right place, in a management-level position. That can talk about quota attainment and sales operations and scaling and number. But actually isn’t great at … sales itself. I can tell you empirically the best VP of Sales I know were strong salespeople in the early career.

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Best Inventory Management Software

The Daily Egg

Inventory management is more than just keeping track of the items in your warehouse and storefronts. It’s about maintaining adequate stock levels and yielding maximum profitability. The best inventory management solutions offer features for things like asset tracking, order management, supplier relations, and so much more. All of these components can help you avoid overstocking […].

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Getting Started with a Customer Success Program at Lucid

Totango

In our latest installment in the CXO Series , we sat down with Stephanie Comardelle, Vice President of Customer Experience, Success, and Solutions at Lucid to discuss what it takes to implement a stakeholder engagement plan at a time when there is so much going on as well as how they are managing their new customer success program. . Lucid bridges the gap between global questions and human answers by connecting buyers and sellers in one central location for survey sample groups.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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a16z Podcast: On Vaccines and Vaccinology, in COVID and Beyond

Andreessen Horowitz

WHEN are we going to have a COVID-19 vaccine, and how the heck are we going from (what’s been traditionally been up to) 12 years or so of vaccine development compressed into 12 months or so? What will and won’t … The post a16z Podcast: On Vaccines and Vaccinology, in COVID and Beyond appeared first on Andreessen Horowitz.

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9 Must-Have Integrations to Level Up Customer Success Software

ChurnZero

It’s generally considered good life advice to forgo trying to be all things to all people – and the same goes for products. At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. Not when there are other products leaders dedicated to being the best at what they do in their respective functional areas.

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5 Virtual Tactics to Build Unity Among Your Remote Workforce

Nimble - Sales

While COVID-19 has overturned many aspects of “normal” life in the past several months, one change, in particular—working from home—could be here to stay. In fact, most of the U.S. workforce seems to prefer this, with 98 percent of surveyed respondents indicating they want the option to still work remotely after the pandemic is over, […]. The post 5 Virtual Tactics to Build Unity Among Your Remote Workforce appeared first on Nimble Blog.

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The Subscription Economy Comes to Government

Zuora

“Citizens tend to think of government as a kind of vending machine. They put in taxes and get out services […]. The post The Subscription Economy Comes to Government appeared first on Zuora.

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How to Sell SaaS Like a SaaS Master

SaaS Metrics

Selling software as a service (SaaS) isn’t like selling other products. Unlike traditional licensed software, which is bought and outright owned, SaaS is an ongoing service. Part of its value lies in the fact that customers feel supported – that the product is updated and improved with their needs and best interests in mind. Therefore, your role as a salesperson is as much about demonstrating valuable, ongoing customer service as it is selling a product.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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Direct to Consumer (D2C) Business Model Guide | ProfitWell

ProfitWell

With COVID-19 forcing physical stores to close, the need for online retail has never been more clear. On top of the pandemic, the efficiency of the direct to consumer model is helping to further drive retail's shift to the internet. Technology has certainly opened up the opportunity to cut out the middleman in ways that weren't possible just a few decades ago.

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My Summer at Zuora – More Than Just an Internship

Zuora

By Christian Keegan, Zuora Employee Communications Intern From the moment I logged into my Zoom interview with members of the […]. The post My Summer at Zuora – More Than Just an Internship appeared first on Zuora.

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Product Bundling 101: Does bundling work? | ProfitWell

ProfitWell

Finding the perfect pricing strategy is a key component in maximizing your revenue as a SaaS company. One popular pricing strategy that's helped countless products outside the SaaS industry is product bundling. This is a tried and true pricing model, but does it work for SaaS companies? Let's take a detailed look at product bundling and see if it makes sense for you to bundle products for your customers.

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Examples of Strategic Sales Narratives and how to Build them

Upscope

Getting the CEO, sales and marketing to sit together and create a presentation on their products key benefits and features could start a small scale nuclear war. Is there a method to get to one compelling narrative that clients love? Surprisingly yes. I ran through all Andy Raskin's posts on strategic sales narratives. He's the professional who advises companies on how to do it.

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How To Package & Price Embedded Analytics

Just by embedding analytics, app owners can charge 24% more for their product. How much value could you add? This framework from Software Pricing Partners explains how application enhancements can extend your product offerings. You’ll learn: How to take a disciplined approach to pricing The three elements of the Packaging Decision Framework Ways to structure your new embedded analytics offering Download the White Paper to learn about How To Package & Price Embedded Analytics.

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Aug 14 – Customer Success Jobs

SmartKarrot

Role: Service Relation Manager Location: Newyork, US Organization: Fortinet The service relationship manager is responsible for building relationships with internal teams, partners, channel, sales and the end-users with a focus on exceeding customer expectations in all aspects of the support offering. The role encompasses BAU activity, the renewal sales cycle, and maintain and improving Fortinet’s perception in the market.