ChurnZero

MARCH 5, 2021

“But I did everything right.”. Have you ever bemoaned this common refrain after a customer unexpectedly churns? You adhered to the best practices. Your customer said they were happy. You thought everything was going swimmingly, perhaps even exceptionally well. Customer engaging? Check. Customer satisfied? Check. Customer seeing results? Check. . But still, when presented with the opportunity to leave, your customer just up and churns on you.

Customer Success 98

Customer Success Technical Review Churn Technical Support 98

SaaStr

MARCH 5, 2021

When you go to raise venture capital, if you are in the fortunate group of start-ups with access to venture capital, you’ll either have options (more than one VC wants to fund you), or you won’t. Or sometimes, you’ll be in the middle, where you want to raise venture capital and can, but don’t need to. You’ll also have options in that scenario.

Venture Capital 323

Venture Capital Branding Pricing Investment 323

The Daily Egg

MARCH 5, 2021

Pre-packaged CRM systems have been a game-changer in the way businesses handle their customer relationships. However, these ready-made solutions aren’t always the right choice for every business. Affordable and convenient as they might be, you might need a more robust and targeted solution. Building CRM software from scratch isn’t as daunting as it might first […].

Software 312

Software Business Sales 312

SaaStr

MARCH 5, 2021

Flock Safety’s Founder and CEO, Garrett Langley, and its VP of Growth, Alex Latraverse, know a bit about sales. Enough to go from 0 to 100 sales reps in about 18 months — and they’re looking to be well beyond 100 by the end of this month. Flock Safety is a hardware-enabled SaaS company dedicated to stopping crime. It solves 30-40 crimes an hour nationwide.

Sales Recruiting 169

Sales Recruiting Sales Hiring Scale Sales 169

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Entrepreneur - SaaS

MARCH 5, 2021

As more marketing channels open, brands find reaching customers on all platforms increasingly difficult and costly unless they implement an effective automated marketing strategy.

Marketing 143

Marketing Sales Branding Strategy 143

Neil Patel

MARCH 5, 2021

You’ve created a funnel, but it’s not working. Now what? If you thought you could set it and forget it, you’ve got another thing coming. That’s where funnel optimization comes in. Maximizing your conversion funnels can only happen when you experiment with each element of customer interaction, dig deep into the analytics and then optimize the design.

Pricing 140

Pricing Data Metrics Subscription 140

Sales Hacker

MARCH 5, 2021

Investing in buyer intent data is one of the best ways to differentiate yourself — now, more than ever. The COVID-19 pandemic has practically pressured all businesses to go digital, or at least expand their virtual footprint. Companies that were unable to make the switch have suffered. And those that have adapted, now grapple with stronger competition and shifting buyer behavior.

Data 98

Data Software Review Sales Social Media 98

Neil Patel

MARCH 5, 2021

Just like your favorite iOS apps , software-specific apps can greatly improve our day-to-day work experiences. Slack is one of the most popular channel-based messaging systems on the market, with over 12 million people using the system every day. What’s more, their diverse and ever-growing selection of Slack apps is only improving their service. For marketers, Slack apps may improve productivity, efficiency, collaboration, and project management.

Social Media 135

Social Media Marketing AI Search Technical Review 135

Andreessen Horowitz

MARCH 5, 2021

Sea turtles occupy a very special biological niche in our world. And we still know relatively little about these creatures, one of the very few marine reptiles … The post Bio Eats World: Sea Turtle Medicine appeared first on Andreessen Horowitz.

Healthcare 93

Healthcare Engineering 93

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

Development

Neil Patel

MARCH 5, 2021

Every now and then Google and YouTube provide us with a little insight into what they’re thinking. This small glimmer of hope shows us that we, too, can have success on the platform with the right steps. The YouTube Measurement Program is one of these little glimmers. YTMP provides a clear list of all the approved partners that YouTube recommends we use in conjunction with the video platform.

Payment Methods 122

Payment Methods Payment Services Payments Advertising 122

Totango

MARCH 5, 2021

Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service. As such, you will need to keep a close eye on your customers as they progress along the customer journey to avoid churn and gather the data needed to calculate your retention rate.

Retention 85

Retention Churn Customer Lifetime Value Customer Success 85

Andreessen Horowitz

MARCH 5, 2021

This first appeared in the monthly a16z enterprise newsletter. Subscribe to stay on top of the latest in enterprise and B2B. For technical founders, building out a successful enterprise sales motion and team can be one of the most … The post Boss Talk with Ben and Ali: Enterprise Selling for Technical Founders appeared first on Andreessen Horowitz.

Enterprise 69

Enterprise B2B Sales SaaS 69

InsightSquared

MARCH 5, 2021

Todd Abbott is on a personal mission to significantly increase the dreaded 16 month tenure of CROs today. Throughout his three decades of experience running revenue organizations, he has seen the good — and plenty of the bad. In this series, , he will share his experiences, providing other CROs and revenue leaders insights from his lessons learned.

Forecasting 62

Forecasting Underperforming Technical Team Revenue Data 62

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Sales Hacker

MARCH 5, 2021

Bringing together sales leaders, coaches and reps to get into what’s missing in the actions GTM teams take to promote diversity and inclusion. The post Reframe: Diversity is a Sales Responsibility appeared first on Sales Hacker.

Sales 52

Sales 52

SmartKarrot

MARCH 5, 2021

Customer success managers start knowing their customers only when they ask them customer questions. They need to drill down each and every detail from the customer to get the right information. This information helps you in serving your clients much better. Do not assume anything about your client. Get the information right from your customer. Nobody can provide you better information than they themselves.

Customer Success 10

Customer Success Management Interviewing Onboarding 10

Sales Hacker

MARCH 5, 2021

Learn how to use digital channels to drive revenue growth. Get insights on what you need to make a successful digital strategy, how to deploy this strategy, and how to become digitally resilient. The post The Customer Centricity Framework for B2B Sales Leaders appeared first on Sales Hacker.

B2B 43

B2B Sales Revenue Strategy 43

SmartKarrot

MARCH 5, 2021

Role: Director, Customer Success (Remote Eligible) Location: Remote, Boston, MA Organization: Okta, Inc. As a Director of Customer Success, you will lead Okta’s team of Customer Success Managers who field requests from Customers, Sales, and Support to assist customers. Identify, conceptualize, pilot, operationalize, and deploy new processes, tools, communications, training and methodologies to ensure the CSM Team’s success across groups and departments throughout the company.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

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User Experience

Neil Patel

MARCH 5, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. WordPress popup plugins are one of the best ways to maximize your site’s effectiveness. Easy to use and implement, popups help to enhance your messaging and convert leads. You can use them in many ways, including to upsell products, drive newsletter signups, and more.

Payment Methods 140

Payment Methods Payments Payment Services Scale 140

Neil Patel

MARCH 5, 2021

Have you heard of data visualization ? Even if you don’t know the term, you’ve probably seen some examples. Data visualization refers to graphical images that represent and explain data trends or other numerical information, such as charts, maps, scatter plots, or graphs. You can use data visualization in articles or on web pages to make numbers and data easily digestible to the reader.

Data 145

Data Trends Content Marketing Advertising 145