Intercom, Inc.

JANUARY 6, 2019

We’ve reached a point in the digital era where customers not only seek, but expect personal communication from businesses. Don’t get left behind. It doesn’t matter if you’re an early-stage startup with three employees or a publicly listed company with 1,000, customers have come to expect fast and highly relevant interactions with businesses. As our CEO and co-founder Eoghan McCabe put it last fall at The Next Chapter, the only way to achieve this is by embracing automation technologies thoughtfu

Machine Learning 151

Machine Learning Artificial Intelligence Technology Engagement 151

Rakam

JANUARY 6, 2019

Churn rate is one of the most important metrics for a SaaS business. While negative churn rate is a dream of every SaaS business, high churn rate is the cause of death. Reducing the churn rate is a relief for the company as lower churn rate leads to higher revenue. In this article, we will share some of the tips we used to reduce our churn rate. No Self Cancellation Most of the SaaS businesses allow their users to cancel their subscriptions with just a few clicks.

Churn 45

Churn Subscription Payment Features Metrics 45

ReSci

JANUARY 6, 2019

We've had a busy week here at Retention Science! We hosted a webinar earlier this week, and threw an event for local eCommerce executives just last night, right here in Los Angeles. The post The year 2020: SPAM and data privacy for all appeared first on ReSci.

Data 40

Data Retention Business 40