SaaStr
APRIL 10, 2020
(Note: I wrote a version of this in 2017 when times were good. It’s just as relevant today, more so really, but thought it could use some updates. So here’s the 2020+ version). __. Hopefully, you are one of the 15% or so of SaaS companies getting a boost from these crazy times. Hopefully, things are great. Or maybe the impacts are mixed for now, but things still seem OK.
Chargebee
APRIL 10, 2020
How are SaaS companies implementing RevOps? What are the major blockers? Is there an upside to implementing RevOps? Here are the top takeaways we gathered from the RevOps Report released by Forrester & Chargebee.
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SaaStr
APRIL 10, 2020
A quick note here we’ll update over the coming weeks and months, but we’ve learned a lot in the past weeks from our incredible partners and sponsors. The support has been tremendous and the connection the vast majority of our partners and sponsors have to our SaaStr community and to SaaStr has been heart warming in these crazy times. We’re also learned as part of this is that going forward, it makes sense to partner more deeply with roughly the same number of total sponsors, r
Andreessen Horowitz
APRIL 10, 2020
Coronavirus is now disrupting the entire health care system, not just because of the burden of dealing with the actual disease itself, but because of everything else that’s had to grind to a halt. One of the areas where we … The post Virtual Oncology appeared first on Andreessen Horowitz.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
Agile Payments
APRIL 10, 2020
PCI compliance doesn't apply to ACH Payment Processing , but to utilize a processing platform that is PCI DSS Level 1 certified certainly doesn't hurt security measures around your ACH origination method. NACHA doesn't have an established security certification process like the credit card world does, but they do require that processes, controls and procedures are employed to protect sensitive data like bank account information.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
Nimble - Sales
APRIL 10, 2020
What is the purpose of your website if not to rank highly in engine searches? Reports reveal that over 90% of all traffic comes from Google and other engines, so it’s practically impossible to build a successful site without a comprehensive search engine optimization (SEO) strategy. Most of the time, underperformance suggests that your optimization […].
InsightSquared
APRIL 10, 2020
Some may feel RevOps is a buzzword, but when executed successfully, it can increase win rates, decrease time to close, improve cross-functional collaboration, reduce spend—and that’s just the start. In this climate of extreme uncertainty, few things are more important than reducing friction and streamlining operations. Our webinar series, “Ramp to RevOps,” was designed to help you do just that.
Sales Hacker
APRIL 10, 2020
This video training was originally presented at the 2019 Sales Hacker Success Summit. In it, Chief Strategy Officer and Sales Leadership Coach at Alice Heiman, LLC, Liz Heiman, shows you how to ask the right questions to close even your toughest deals. What You’ll Learn. The benefits of slowing down. 9 Sales Hacks for the beginning of your sales process. 10 Tough Questions to help you close.
ProfitWell
APRIL 10, 2020
The pricing strategy that you choose plays an important role in determining how profitable your business will be. You owe it to yourself to examine the various options available to you and pick the one that best matches your product, business strategy, and goals. In this post, we'll talk about a popular pricing strategy called velocity pricing and explain why many businesses have chosen to adopt it for their products.
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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.
Groove HQ
APRIL 10, 2020
A game plan for communicating during a crisis to keep your customers (and your support team) calm. The post Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage appeared first on Groove Blog.
ProfitWell
APRIL 10, 2020
Today, a look inside our newly launched Subscription Stimulus Package (it's all for you). Then, we turn it over to Chargebee and SaaSBooMi, who’ve also launched solid initiatives to keep things rolling. Listen wherever you get podcasts: Top B2B SaaS news. Your Subscription Stimulus Package has arrived. We've all had a tough few weeks, no doubt. What’s been impressive for our ProfitWell crew, though, is seeing communities come together, whether it’s in support of local restaurants or healthcare w
ChurnZero
APRIL 10, 2020
How to Nail Implementation and Customer Success Handoffs. As a deadline-driven team, Implementation fiercely adheres to project start and completion dates (for their sake and the customer’s). To balance their perpetual project intake, they’re eager to offload projects once completed so they can move on to the next. But issues arise when project handoffs occur at a less-than-ideal time for the next in the line of customer succession.
Zuora
APRIL 10, 2020
Across the board, digital media companies have seen a sharp spike in engagement and subscriptions over the past month, and […]. The post How Publishing is Doubling Down on Relationships appeared first on Zuora.
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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.
OpenView Labs
APRIL 10, 2020
I’m missing taking actual walks with people, so lets #tbt to the time I strolled through Boston on the coldest day of 2020 with Allison MacLeod, EVP, Global Marketing at Flywire. We talk about marketing in different geos/verticals and what that approach looks like, why the CMO role can be so challenging, and her other full-time job. The post Weekly Walk with Allison MacLeod, EVP Global Marketing at Flywire appeared first on OpenView.
SaaS Metrics
APRIL 10, 2020
It is true, automation is here. And it is already making its way into office systems meant to streamline tasks and increase productivity and efficiency. You will notice that automation has been impacting the communication industry in a positive way through emails, chatbots, voicemails to email, instant messaging, etc. An important communication service is automated agents that can help your business manage call volumes and provide better customer service.
OpenView Labs
APRIL 10, 2020
Outlined below is a collection of key financial and capital market resources from the week ending 4/10. . Debt capital markets were all the rage this week. Debt is nothing new but it has been slower to come to Silicon Valley as a mainstream form of financing. That is changing and Slack , Wayfair , and Airbnb all executed debt transactions – albeit on very different terms – this week.
SaaS Metrics
APRIL 10, 2020
1800-FEDEX, 1800-FLOWERS. Don’t these numbers stand out? Attract your attention a little more than a regular 1800-3346-7485 number? Such numbers are called vanity numbers. Are you wondering if getting a vanity number can boost your business? If you think your current business number is not doing what it needs to, then switching to a vanity number may be an option to consider.
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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.
SaaStr
APRIL 10, 2020
Ep. 323: Bhavin Shah is the Founder & CEO @ Moveworks, the cloud-based AI platform, purpose-built for large enterprises, that resolves employees’ IT support issues?—instantly and automatically. To date Bhavin has raised over $108M with Moveworks from the likes of Mamoon Hamid @ Kleiner Perkins, Arij Janmohamed @ Lightspeed, Bain Capital, Sapphire Ventures and ICONIQ.
SmartKarrot
APRIL 10, 2020
Role: Customer Success Manager Location: North East, New York, United States Organization: Celonis As a CSM one will work directly with a portfolio of customers to define success and help them drive significant value out of using Celonis. The candidate will need to develop a deep understanding of customer needs, use cases, and objectives in order to ensure that the Celonis platform is properly leveraged to achieve them.
CustomerSuccessBox
APRIL 10, 2020
I always thought 2020 would be the year when SaaS companies will finally realize the importance of remote work. But not in such a way. Covid-19 has forced everyone to go 100% remote but more than that it has led to SaaS companies taking tough measures to survive the economic downturn that is already in motion. And I want to talk about the one function that is going to be most critical during this crisis – Customer Success.
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