Tue.Jun 19, 2018

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How customer support can keep up with customer expectations

Intercom, Inc.

On a recent night out in London, Tristan Watson discovered the value of great customer support, when his bag full of electronics, video equipment and personal items was stolen from a pub. The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away!

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Building Value Chains

Valuize Consulting

A powerful value chain not just an efficient supply chain is key to the growth and profitability of your B2B SaaS business. What do I mean. Producing a SUPPLY of customers and revenue is front of mind for any business leader. Right? Of course, as with any supply chain, you’re striving for efficiency. Optimizing customer acquisition, [.].

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How to analyse customer paths?

Claudiu Murariu

This is the question that is on most marketers’ mind: what are the exact paths that customers use to convert? If you manage to find the recipe to success, you can replicate it time and time again, making sure more and more clients are taking the same path. All good in theory. But what’s reality like? What marketers and product managers are hoping for is a clear step-by-step graph showing exactly how clients get from the dashboard to payment.

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Building Value Chains

Valuize Consulting

[link] A powerful value chain not just an efficient supply chain is key to the growth and profitability of your B2B SaaS business. What do I mean. Producing a SUPPLY of customers and revenue is front of mind for any business leader. Right?

B2B 40
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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

article thumbnail

Building Value Chains

Valuize Consulting

[link] A powerful value chain not just an efficient supply chain is key to the growth and profitability of your B2B SaaS business. What do I mean. Producing a SUPPLY of customers and revenue is front of mind for any business leader. Right?

B2B 40