Mon.Nov 26, 2018

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The 100 answer challenge: How our support team helped train Answer Bot

Intercom, Inc.

We recently launched Answer Bot , an intelligent chatbot that provides precise answers to customers and which successfully resolves 29% of your most common frequently asked questions, right there in the Intercom Messenger. It was the culmination of a huge amount of work by multiple product teams, and vast amounts of research by our machine learning experts.

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What Is PCI Compliance And Why Is It Important For Your Business?

FastSpring

Today, many businesses have moved from physical to digital products and services to leverage the benefits of ecommerce. However, the risk of a costly data breach is always present. So there is a growing need for companies to ensure the security of payment cards, customer IDs, and user account information stored in their systems. Trust is the most valuable part of a customer relationship—especially when it comes to customers sharing their payment information online.

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Product update: Improved call quality for Close users

CloseSaaS

We've always strived to be the CRM with the best built-in calling for sales teams. Since we launched predictive dialingearlier this year, we’ve seen a huge jump in Close users getting on calls with prospects.

Sales 52
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PODCAST 35: How Goal Setting Can Change Your Career with Dannie Herzberg, Sales Director, Slack

Sales Hacker

This week on the Sales Hacker podcast , we interview Dannie Herzberg , Head of Mid-Market Sales at Slack. Dannie is one of the top sales leaders in the country having spent time helping Hubspot IPO over 5+ years and then moving on to Slack where she leads all SMB, Mid-Market, and Sales Development efforts for the US and Canada. . If you missed episode 34, check it out here: PODCAST 34: The Benefit of Finance Background to Help Company Growth w/ Rob Lopez.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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How to Get More From Your SaaS User Testimonials

Cobloom

User testimonials are a powerful form of social proof that will help to foster trust in your business by demonstrating the value of your service or product, and in turn improve conversion rates and generate more leads. They offer a genuine, independent indication of the quality of your service. To have the most impact, a good testimonial should be real, relevant to your user, and in the right place.

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Q&A with Elena Verna at Amplitude Amplify Conference

Casey Accidental

I recently gave a presentation at the Amplitude Amplify Conference on Growth Models. I then had the pleasure of interviewing one of my favorite leaders, Elena Verna, GM of the Consumer Business at MalwareBytes and previous SVP of Growth at SurveyMonkey. The video is now online. We talk about how MalwareBytes and SurveyMonkey grow, the different types of word of mouth, how to think about freemium as a strategy, the content loops of SurveyMonkey and Eventbrite, building network effects, and much m

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Enterprise SaaS Pricing Advice We Wish We had Known

Upscope

We found SaaS enterprise pricing to be quite confusing at first but having been through the process enough now, here's our advice for our younger selves. We cover 3 main enterprise deals and how each turned out. Related : How we Thought we'd get Enterprise Buyers and what Really Happened Also see : 10 Companies give you their Best Advice for Doing Demos that Sell What's an enterprise customer?

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On-Demand Workflows: Macros for IT (And Why Customers Love Them)

BetterCloud

“Realistically, our IT team could use six or seven people, but we get by with three because we have to — it’s all about doing more with less.”. Like this director of IT from a healthcare consulting firm in Orlando, Florida says, most IT leaders run lean teams. When “ do more with less ” is the motto, becoming more efficient is critical; however, a constant stream of alerts, requests, and tickets seize IT professionals’ time, making it challenging to to manage a domain, let alone secure it.