Fri.Dec 04, 2020

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Best Time and Attendance Systems

The Daily Egg

Remember being given praise for good attendance in school as a child? Why is it that good time and attendance creates successful outcomes for people? Mark Hunter, author and businessman, firmly believes that “it’s not about having the right opportunities. It’s about handling the opportunities right.” Do you? Historically, businesses who manage their employees’ time […].

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Did You Ship At Least 3 Game-Changing Features This Year?

SaaStr

As the year starts to wind to a close, one exercise I go through with many CEOs I’ve invested in or am close to is this: Did you ship at least 3 truly game-changing features this year? Be honest. What were they, and how did they truly move the needle? You’d be surprised if CEOs are being honest how many fail this test. Not just at $0.1m ARR, or $1m ARR, but also at $10m, $20m. $50m ARR and later.

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One-stop S.H.O.P.

Intercom, Inc.

We wanted to explore the retail landscape through various distinct themes – offering a range of perspectives and experiences. So we started by delving into the physical history of the store, followed by how our habits have changed, then we looked at who and what is fuelling the shift online, and finally we considered how the events of 2020 might inform how we shop, plan, and build in the future.

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Top 10 SaaStr Videos of the Week: MongoDB, Splash, Slack + Yammer, Gainsight and More!

SaaStr

We’re gearing up for the big big, SaaStrScale.com next week — and a fresh new set of speakers and content! Please join us!! To tide you over until then, let’s take a look at the Top 10 SaaStr Videos of the Week! 1. “The Top 16 Rookie Errors Founders Make Pitching VCs” A recent deep dive many of you have missed. 2. “David Sacks (Yammer) & Stewart Butterfield (Slack): Unicorns or Bust” A classic from the first SaaStr Annual.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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7 Warning Signs You Have Product Flop on Your Hands (and How to Fix It!)

Neil Patel

Ever have a really great idea for a product? You know, the kind of idea that makes you want to grab strangers by the shoulders and explain the whole thing in a rush. For the next few hours or even days, you find yourself revved up in high gear, eager to turn your big idea into reality. It’s an awesome feeling. There’s only one problem: what comes up must go down, and sometimes big ideas do just that – they flop, hard.

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How to Create PPC Campaigns for Real Estate Marketing

Neil Patel

Even if you have a smaller real estate business, you don’t have to rely on third-party databases to get traffic to your listings through real estate marketing. With pay per click (PPC) advertising, you can bring people directly to your real estate website, where you own the medium and are in control of how you present yourself. This means rather than your listing appearing—and perhaps being lost—among a sea of competitors, you can showcase your entire portfolio without viewers being distracted b

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5 of the Most Popular Email Marketing Trends Right Now

Nimble - Sales

Email marketing is one of the oldest digital marketing techniques that are still relevant. Almost every business with an online presence leverages email marketing to some extent. But, not everyone is equally successful at email marketing. In fact, in most cases, emails from businesses are either marked as spam or land in the promotions tab. […].

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How Stripe Dominates Online Payments by Going After Developers

Chart Mogul

With the changes brought about by the global pandemic and talk of a new fundraising round at a valuation of up to $100B, Stripe seems unstoppable. But can they keep their dominance in the next 10 years? And is Stripe a good choice as your billing and payment provider? We look at how Stripe rose to its current popularity and what they are doing to keep their place to answer those questions.

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SaaSOps Stories With Matt Ramberg, VP of Information Security at Sanmina

BetterCloud

Matt Ramberg is the VP of Information Security at Sanmina , which is one of the world’s leading integrated manufacturing solutions providers. Ramberg has been with the organization for the majority of his career, and in that time, he’s seen security evolve from an afterthought to one of the most important departments across the organization. In her latest installment of this interview series, our chief customer officer Rachel Orston sat down with Ramberg to discuss his career, the organization’s

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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7 Ways Automation Can Help Small Businesses Grow

Nimble - Sales

Automation is an often-discussed topic these days, and you may initially think it is unnecessary or inappropriate for your small business. However, it can provide growth potential for your company, regardless of its size. Here are seven thought-provoking examples of what’s possible. 1. Providing More Time for Rewarding, Value-Added Tasks People who work for small […].

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6 Ways To Get Customer Success More Clout (and a Seat at the Table) – Part 2

ChurnZero

This is the second installment of a two-part article that was adapted from one of our most popular sessions at BIG RYG (ChurnZero’s annual Customer Success conference). Presented by Anna Talerico of Arthur Ventures, “ When Customer Success Is a Second-Class Citizen ” takes a hard and honest look at why growing Customer Success teams are so often underfunded, marginalized, and neglected within their organization.

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AWS targets software vendors in latest partner network update

ITPro

Additions include SaaS Boost, an open source tool that helps applications migrate over to a service model

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How Stripe Dominates Online Payments by Going After Developers

Chart Mogul

With the changes brought about by the global pandemic and talk of a new fundraising round at a valuation of up to $100B, Stripe seems unstoppable. But can they keep their dominance in the next 10 years? And is Stripe a good choice as your billing and payment provider? We look at how Stripe rose to its current popularity and what they are doing to keep their place to answer those questions.

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How to Build an Experimentation Culture for Data-Driven Product Development

Speaker: Margaret-Ann Seger, Head of Product, Statsig

Experimentation is often seen as an aspirational practice, especially at smaller, fast-moving companies who are strapped for time and resources. So, how can you get your team making decisions in a more data-driven way while continuing to remain lean and maintaining ship velocity? In this webinar, Margaret-Ann Seger, Head of Product at Statsig, will teach you how to build an experimentation culture from the ground-up, graduating from just getting started with data-driven development to operating

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a16z Podcast: On Fear and Leadership — Product to Sales CTOs & CEOs

Andreessen Horowitz

There’s a few ontologies for describing the phases leaders — and their startups — go through, whether it’s product-sales-etc. or pioneer to settler. In any case, as companies evolve, so must the leaders — but can the same person transition … The post a16z Podcast: On Fear and Leadership — Product to Sales CTOs & CEOs appeared first on Andreessen Horowitz.

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Eceptionist launches self-service COVID-19 vaccine management tool

ITPro

New tool will help automate and organize COVID-19 vaccine distribution

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Dec 4 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Develop and Execute retention strategies and renewal processes that meet or exceed the stated retention targets.

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Cognite and WindSim partner on next-gen digital solutions for wind farms

ITPro

The partnership focuses on expanding offshore wind farms and grid infrastructure

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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Customer Success ROI: How to Measure and Improve It

SmartKarrot

Any business function that you deploy towards your business goals must be measurable and generate returns. Before customer success was introduced, companies used to spend massive funds in acquiring the customers only to see them finally go. But as customer retention became a major goal for these companies, customer success ROI started paying off. Customers don’t leave your company until they stop getting value from your product.

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Sales Dashboards 101: Your Key to Becoming a More Data-Driven Sales Team

Sales Hacker

Imagine watching a basketball game without a scoreboard. It would be nearly impossible to understand what was happening or who was winning. Now imagine playing in that game. It would be difficult to know how far behind or ahead you were, how much time was left, or what you needed to do to win. That’s what selling without a sales dashboard is like. But a sales dashboard is only useful if it’s done well.

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Handling Holiday Customer Service: Top 10 Tips

SmartKarrot

Yay, it’s finally a holiday! It’s no surprise that holiday seasons call for more sales, more revenue, and more responsibility as well. With this responsibility, the chances of keeping up with stellar holiday customer service should not be shaken. A refreshing customer service experience paves the way for a new threshold. This in turn creates new hopes for company owners who compete for a client’s interest.

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When Should You Use Microsites

Neil Patel

Your website may be filled with hundreds of landing pages jam-packed with products, ebooks, blog posts, and videos. While an organized site architecture should enable visitors to navigate through your website easily, sometimes it’s better to keep things even simpler. This is where “microsites” can help. True to their name, a microsite is like a mini-website for your brand’s content.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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What B2B Software Is and How Your Business Can Benefit From It

FastSpring

As an online merchant, you’ve probably heard the term B2B software floating around at some point or another. Whether it’s been in a conversation or in a business article, it may have left you wondering what exactly it means. The first and possibly most important thing you should know is that no, it’s not a British boy band. Now that that’s out of the way, we can move on to what it actually is and why your ecommerce business should get familiar with it.

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Amazon Marketing Consulting

Neil Patel

Amazon’s so big that it has become an entire marketing channel. You could build your entire business on just Amazon. Many entrepreneurs do. It’s crazy how many 7-figure businesses are running on Amazon right now. The downside? Lots of folks know about the Amazon opportunity. There are 353 million other products on Amazon already. Granted, you don’t have to compete for all of them.