SaaStr

JUNE 3, 2019

A ways back on SaaStr, we wrote an important post on your customer success leaders — The 5+2 Rule. That every member of your CS team needs to visit 5 customers in person a month — and be issued 2 customer badges a year (because they visit in-person so often). At least the ones that manage slightly larger accounts ($20k+). It’s an even better rule to follow today, now that we know the best customers in SaaS literally last decades: Want Happy Customers?

Customer Success 187

Customer Success Churn SaaS Management 187

Kellblog

JUNE 3, 2019

Whenever I have the chance to watch a big league politician at work, I always try to study their communications skills in an effort to learn from the best. In a previous post, I presented what I learned watching Congresswoman Jackie Speier work a room, a pretty amazing sight, in The Introvert’s Guide to Glad-Handing. Yesterday, I had the chance to watch Mayor Pete in action at a gathering in Palo Alto.

Communication 67

Communication VP of Engineering Social Media Healthcare 67

Cobloom

JUNE 3, 2019

SaaS metrics provide answers to important questions: how can we increase customer acquisition ? How profitable are our customers? What do we need to do before we pitch our next funding round ? But the trouble is, many SaaS companies track the wrong metrics, in the wrong way, or worse still, overlook crucial KPIs entirely. Instead of using metrics as a valuable aid to performance, they end up confusing the picture.

Metrics 105

Metrics SaaS Benchmarks Acquisition 105

Intercom, Inc.

JUNE 3, 2019

Product Management is an elusive craft. We all think we know what we’re talking about, but when it comes down to it, the difference between great, good and not quite good enough can be pretty slippery. And what makes this even harder is that, because PMs own so few clear deliverables (such as code or designs), it can be tricky to pinpoint what exact impact a PM had on a team.

Management 208

Management Software Review Leadership Communication 208

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Predictable Revenue

JUNE 3, 2019

Sales Enablement allows Sales professionals to do their job more efficiently (and more successfully!). Without the wide-ranging support of the sales enablement function, the day-to-day of an SDR would be significantly more difficult. The post Sales enablement: Part 3 of Predictable Revenue’s outbound sales learnings from 2018 appeared first on Predictable Revenue.

Sales Enablement 133

Sales Enablement Sales Revenue B2B 133

Andreessen Horowitz

JUNE 3, 2019

True redemption can be hard to come by in our justice system today. And yet, we need it more than ever before.

Leadership 71

Leadership 71

Zuora

JUNE 3, 2019

Powered with a forward-thinking and futuristic perspective, discover eMoney's growth with it's product roadmap, employee size, and client base from the latest Subscribed magazine. The post The Future of Financial Planning: eMoney appeared first on Zuora.

Finance 45

Finance Subscription Payment Features SaaS 45

OpenView Labs

JUNE 3, 2019

The vast majority of SaaS companies are missing out an important growth opportunity. Recent research found that one of the things the top 10% of SaaS companies have in common with each other is a retention rate that’s 20% higher than the median. More to the point, the typical drop off that led to a decrease in the competition’s retention happened within the first week of use.

Onboarding 40

Onboarding Retention Engineering Education 40

Zuora

JUNE 3, 2019

As demands have changed over time, Philips has refocused it's perspective on a more customer-centric business model to meet the needs of their customers. Learn more about Philip's more integrated, connected, and customer-focused solutions from the latest Subscribed magazine. The post The Future of Consumer Healthcare: Philips appeared first on Zuora.

Healthcare 45

Healthcare Business Model Business Subscription 45

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

Software Platform Consulting

JUNE 3, 2019

Welcome to the last, and most important, in my series of posts on metrics unique to Enterprise-Driven B2B Networks. The last metric, buyers per supplier, is easy to calculate if your platform is architected as a network. (If you did not architect your platform so suppliers have one account for all buyers, shame on you.). Suppliers Per Buyer. Every enterprise-driven B2B network proudly tells you they are great at enabling your enterprise’s suppliers.

SaaS Payments 40

SaaS Payments B2B Enterprise Metrics 40

Zuora

JUNE 3, 2019

Consumer preferences toward ownership are changing. Instead of owning physical products, we now crave simplicity and the freedom to enjoy experiences via subscriptions. In an online survey of 2,000+ U.S. adults, Zuora and Harris Poll explore generational preferences toward usership versus ownership. The post The End of Ownership: How Generations Across the U.S.

Subscription 45

Subscription Payment Features 45

IT World

JUNE 3, 2019

Salesforce is now offering select customers blockchain as a permissioned, centrally controlled service, which in some ways runs counter to the basic premise of the technology: that it's an anonymous, distributed network with no central authority. Salesforce is not alone, as numerous vendors have lined up to offer blockchain networks via cloud services.

Blockchain 40

Blockchain Marketplace as a Service Cloud Technology 40

Zuora

JUNE 3, 2019

Learn more about Tien Tzuo's perspective on increasing usership from the latest Subscribed magazine. The post Ownership is Dead. Long Live Usership. appeared first on Zuora.

Subscription 45

Subscription Payment Features Leadership 45

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

Net-Results

JUNE 3, 2019

Marketing automation is really only about two things: Identifying prospects in your database whose timing is changing to your advantage (i.e. they are getting closer to making a buying decision), Building a relationship with prospects who aren’t ready to buy yet. (If you want to know more about marketing automation, check out our Marketing Automation 101 Guide.).

Marketing 40

Marketing Engineering Sales Data 40

Zuora

JUNE 3, 2019

Learn how NCR is shaping the future of manufacturing with a curated mix shift to recurring software and services revenue from the latest Subscribed magazine. The post The Future of Manufacturing: NCR appeared first on Zuora.

Software 40

Software Revenue Finance Subscription 40

Sales Hacker

JUNE 3, 2019

This week on the Sales Hacker podcast, we speak with Alyssa Merwin. She leads LinkedIn Sales Navigator in North America. She joined the podcast today to discuss the power of customer impact and how her journey to LinkedIn allowed her to break norms, show her vulnerabilities and become the leader in hiring. If you missed episode 59, check it out here: PODCAST 59: Assessing How Vs Why of Your Product w/ Scott Armour.

Construction 60

Construction Scale Sales Hiring Leadership 60

Zuora

JUNE 3, 2019

With the new season of Handmaid's Tale arriving on Hulu, fans around the world will be tuning in. But how do we keep these subscribers engaged after the season has ended? Learn about direct, long-term relationships with consumers and meeting their demands on an ongoing basis in the latest Subscribed magazine. The post Spoiler Alert: The Real Battle on Television Is For Long-Term Subscribers appeared first on Zuora.

Engagement 40

Engagement Subscription Payment Features 40

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

Zuora

JUNE 3, 2019

With more and more companies adopting a "as-a-Service" business model, revenue recognition becomes more and more complex. From the latest issue of the Subscribed magazine, learn how automation can help embrace your "as-a-Service" revenue contracts. The post What’ Revenue Recognition Got To Do With Subscription Growth? appeared first on Zuora.

Subscription 40

Subscription Payment Features Revenue Business Model 40

Zuora

JUNE 3, 2019

Regardless of what industry you are in, pursuing a customer-centric business model and understanding customers through usage patterns and buying behavior, is becoming the key to success stories. Learn more about creating a customer-centric model from the latest issue of Subscribed magazine. The post The Company That Owns Its Customers, Wins. appeared first on Zuora.

Business Model 40

Business Model Business Finance Pricing 40

Zuora

JUNE 3, 2019

We believe that the Subscription Economy has the power to benefit everyone. It can democratize access to industries like transportation […]. The post Zuora Announces the Launch of Zuora.org appeared first on Zuora.

Transportation 55

Transportation Subscription Payment Features 55