Thu.May 03, 2018

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Square’s Rohini Pandhi on spotting and solving customer problems

Intercom, Inc.

Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or easier? Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Not to mention changes to workflows affecting an increasingly large amount of users.

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The Challenge of Uncertainty

Tom Tunguz

There’s the challenge of dealing with uncertainty, where you’re operating in the weird zone that you’re making decisions that have significant long term impact or that are difficult to reverse or course-correct in the face of great uncertainty. Uncertainty is often unnecessary in the sense that you could, in principle, reduce the uncertainty. You could go research the question more.

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User Onboarding: How To Get The Little Things Right

Chargebee

The tiny details in user onboarding make the difference between good and great. It’s important we think about them and take time to get them right. Here’s something that can help.

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How VPs of Sales Should Measure The Effectiveness of Cold Calling in 2018

Sales Hacker

The post How VPs of Sales Should Measure The Effectiveness of Cold Calling in 2018 appeared first on Sales Hacker.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how these SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Sneak Peek: Refining the New Groove Inbox

Groove HQ

Bringing design harmony to the new Groove. Back when we launched the Groove 2.0 beta in March, we knew going in that the design was very different. Our intent was to streamline the inbox experience and make it easy for users to focus on their work without unnecessary distractions. The purpose of the beta was […]. The post Sneak Peek: Refining the New Groove Inbox appeared first on Groove Blog.

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