Thu.Jun 18, 2020

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Free Trials Done Right Work. But Here Are 5 Times They Don’t.

SaaStr

Q: Is free trialing still an effective way to get customers in your B2B SaaS these days? Free Trials are Great. And really, it would be great if every app had one today. It’s 2020! But they don’t always work. It depends. We aren’t all Zoom. 5 Interesting Learnings From Zoom. As It IPOs. Downsides to Free Trials: The Free Trial Has To Work — and Be Great.

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How to focus on building an effective revenue enablement function with Maggie Callahan

Predictable Revenue

Deep dive in how to set up a revenue enablement function – and how to prioritize and execute on revenue enablement’s many important tasks. The post How to focus on building an effective revenue enablement function with Maggie Callahan appeared first on Predictable Revenue.

Revenue 191
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Kathryn Finney on intersectionality and using your privilege for good

Intercom, Inc.

Kathryn Finney is an Author, Futurist, and Entrepreneur. Over the course of a 30 year career her work has won her accolades from across the business world and beyond. She may even be our first guest who has been honoured with their own day, with the Borough of Manhattan celebrating “Kathryn Finney Appreciation Day.” Our chat covers her incredible career, her passion for supporting and investing in others, the nature of intersectionality and some really sound advice for how we all can start

Travel 170
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Future-Proof Your Team: Creating A Team Of Superheroes

Sales Hacker

The word diversity can be seen as divisive in today’s society. Sometimes leaders can view it as something thrust upon them without choice. Companies are hiring Chief Diversity Officers and sending management to inclusion and diversity training. It’s natural to feel that this is forced and being done in the name of political correctness and not good business.

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Beyond the Basics of A/B Tests: Innovative Experimentation Tactics You Need to Know as a Data or Product Professional

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Announcing Intercom’s new CEO

Intercom, Inc.

Today I’m delighted to share that from July 1, after nearly 10 years as CEO, I’m moving into the role of Chairman of Intercom, and am thrilled to announce that Karen Peacock, our COO, will become our new CEO! Here are the emails we sent to the company this morning. Eoghan’s email. Friends, Thanks so much for your time at All Hands. Here’s a summary of what was shared.

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Are Coronavirus Tracking Apps Honeypot for Hackers?

Nimble - Sales

The coronavirus pandemic is making the headlines for all the wrong reasons. The outbreak has become a massive risk in terms of online privacy. According to the research of a mobile security company called Lookout, an Android app known as “Corona live 1.1” uses the Johns Hopkins coronavirus tracker which is a reliable resource for […].

Mobile 98
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E-learning: An Idea Whose Time Has Come

Chargebee

How e-learning will change the future of education post the pandemic

Education 111
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The Startup Leader’s Summer Reading List

OpenView Labs

The first official day of summer is June 20—and if you’re anything like us, you’re ready to push the sourdough starter and jigsaw puzzles aside and dive into a new book or three. To make sure we don’t run out of recommendations, we asked leaders in the OpenView community to tell us what’s on their summer reading list. Here’s what they said: Books about business and leadership.

Startup 53
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The New Tags Manager Lets You Quickly Edit and Delete Your Tags

Chart Mogul

Tags have always been a popular feature that ChartMogul users employ to segment and understand their customer base. The introduction of the new Tags manager makes it even easier to use them. We just introduced a new addition to the Data platform section of our application: Tags manager. Over the years tags have been heavily used for filtering and customer segmentation.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Subscription Economy News: Week of 06/15/20

Zuora

Every week, we bring you the top stories and analyses from the global Subscription Economy. EDreams Now Has a Half Million […]. The post Subscription Economy News: Week of 06/15/20 appeared first on Zuora.

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ICYMI: Meet HubSpot’s Chief Product Officer, Christopher O’Donnell

OpenView Labs

Welcome to In CASEYou Missed It, where I take a brief break from my Weekly Walks to get to know some of the most interesting and innovative personalities behind the greatest startups in the world. This time I’m talking to Christopher O’Donnell , HubSpot’s Chief Product Officer, to learn about the best tool he’s discovered in the last year, a major social issue he believes everyone should know about, and why Bob Marley is his role model.

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The New Tags Manager Lets You Quickly Edit and Delete Your Tags

Chart Mogul

Tags have always been a popular feature that ChartMogul users employ to segment and understand their customer base. The introduction of the new Tags manager makes it even easier to use them. We just introduced a new addition to the Data platform section of our application: Tags manager. Over the years tags have been heavily used for filtering and customer segmentation.

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Top Trends in the Online Casino Industry

SaaS Metrics

Since the rise of the online casino industry, it continued to grow and evolve through the years. In the past few decades, it has seen some major advancements, and it has transformed the way people play their favorite casino games today. With the rapid advancements in technology transforming accessibility, you can now play on casinos wherever you are and whenever you want.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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Jun 18 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager – Central Region Location: Chicago, Illinois, US Organization: Suse As a CSM, You will have to focus on the post-sales lifecycle and through close partnership with SUSE’s customers guide them in maximizing the value they get from their investments using SUSE’s products. Ensure defined business outcomes and success metrics captured in a mutual agreed Customer Success Plan.

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The New KPIs that Matter to Modern Sellers (Summit Replay)

Sales Hacker

This video training was originally presented at the 2019 Sales Hacker Success Summit. In it, VP of Revenue Collective, Jake Reni , talks with our Scott Barker about the new KPIs that modern sellers need to focus on. What You’ll Learn. How to discover your secret recipe to sales success. Understand the buyer verifiers that get you to the next stage. The importance of empathy.

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What Are You Doing to Empower Your Success Team?

SmartKarrot

Working in a corporate milieu can be challenging especially when workers do not feel valued or that they are being given a chance to be themselves or fully exploit their creative skills. This can cause workplace burnout and other negative things that can affect the productivity of a team. Things do not have to feel this way when team members are being treated the right way and are allowed to express themselves, challenged positively and pushed to discover their different capabilities.

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The Role of the Key Account Manager in Boosting Customer Success!

SmartKarrot

A key account manager plays a pivotal role in increasing customer success. These individuals work with your customers in a way that develops long-term relationships. There are several vital skills a key account manager should have. These skills will ensure that a KAM can boost customer success. . The Duties of a Key Account Manager . If you recall the 80/20 rule , 80% of your business will be coming from just 20% of your customers.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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How to Upgrade the Experience from Customer Service to Customer Success?

SmartKarrot