SaaStr

MARCH 2, 2022

In the early days of SaaS, it was difficult to predict how users would interact with new products. Only a few tools could understand new users early within a customer base. . Now, however, the focus is on product-led growth. Teams finally have a better way to instrument their marketing stacks and understand customer interaction. Jeffrey Yoshimura, CMO and CXO at Snyk , Asawari Samant, Head of Marketing at Anyscale , and Katrina Wong, VP Marketing and Demand Generation at Segment , delve into the

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Outsourcing Services Scale Outsourced Development Marketing 208

Tom Tunguz

MARCH 2, 2022

The Future of Money provides a sweeping landscape of how money is changing. Paper money is an 800 year-old institution implemented by Kublai Khan grandson of Ghengis Khan, and founder of the Yuan Dynasty. After nearly a millennium, bills and coins' time may be ebbing. Sweden projects the end of paper money, amongst its citizens by 2030. Today, 87% of Swedes never use cash for transactions.

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Banking Government Innovation Software 209

The Daily Egg

MARCH 2, 2022

Planning for retirement can be scary. There’s so much information out there that it’s tough to know exactly what the best plan. The post Best Employee Retirement Plans appeared first on The Daily Egg.

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Andreessen Horowitz

MARCH 2, 2022

The artificial intelligence field has evolved dramatically since the deep learning revolution kicked off in 2012, and Richard Socher has been around for all of it. He earned his PhD from Stanford working on NLP (natural language processing) before co-founding an AI startup called MetaMind in 2013. He then spent several years leading the AI. Read More.

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AI Artificial Intelligence Startup 145

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

IT World

MARCH 2, 2022

Let's face it: Email is inherently a bit of a pain. And while Google's Gmail service is generally pretty pleasant to use, it certainly has some room for improvement — especially on the mobile front. But as is so often the case with Google products, what you see isn't entirely what you get. The Gmail Android app has some super-useful hidden touches you've probably never noticed lurking beneath its surface — easily overlooked features that can make your mobile email experience more powerful, prod

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Mobile 92

IT World

MARCH 2, 2022

Remember Cortana ? Microsoft’s digital assistant that was supposed to go toe-to-toe with Alexa, Siri, and Google Assistant — that was going to help you with many of your daily tasks; be built into smart speakers; help you control your smart home, play music, check the weather, news, and more? Those days are long gone — so much so that if you say “Hey Cortana” to your Windows 11 computer you won’t get an answer, because the virtual assistant is turned off by default.

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Valuize Consulting

MARCH 2, 2022

Driving NDR With Customer Success Operations. As a fairly new discipline, Customer Success (CS) Operations is ripe with opportunities for companies to improve how they support customers and, in turn, increase revenue retention and expansion. A robust CS Operations function enables a smooth and streamlined experience for your customers, creates efficiencies for your CS team and empowers your organization to drive Net Dollar Retention (NDR) at scale.

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Scale Leadership Customer Success Retention 52

IT World

MARCH 2, 2022

A group of developers is fighting Apple’s Safari browser dominance on its iPhone and iPad devices, insisting the company is involved in the anti-competitive practices. Open Web Advocacy (OWA), a UK-based developers group, has a self-stated purpose of enabling third-party access to all the features that Safari enjoys but which are not available in Apple’s WebKit browser engine ; WebKit is the core software component of Safari browser.

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Development Engineering Investment Software 72

BetterCloud

MARCH 2, 2022

At the beginning of 2020, companies around the world took what they thought was a temporary measure and sent everyone home to work remotely. Two years later, folks are still working remotely—and an overwhelming majority want to continue doing so for the foreseeable future. In response, analyst firms like Gartner have conducted extensive research to understand how executives can position their businesses to succeed in an increasingly remote-first world.

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Technology Trends Healthcare Cloud 52

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Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

Payments

IT World

MARCH 2, 2022

CVS Pharmacy, the retail division of $292 billion CVS Health, has a widely used app and site used to schedule various vaccinations, including those for COVID-19. But there's a problemL It has a glitch that allows customers to schedule appointments that are then cancelled without explanation several hours later. The issue involves so-called disqualifying answers.

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CustomerSuccessBox

MARCH 2, 2022

Some years earlier we didn’t even know what Customer Success (CS) was and neither about the salaries in Customer Success but were well aware of what customer support is. There is a clear differentiator between these two and customer success is evolving ever since. CS has witnessed incredible growth in the last few years. In turn, openings for customer success positions are increasing exponentially.

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Customer Success Customer Lifetime Value Leadership Customer Support 52

IT World

MARCH 2, 2022

Salesforce exceeded all expectations with its fourth quarter 2022 financial results on Tuesday, boasting that its recent acquisition of enterprise messaging platform Slack can help the CRM giant reach $32 billion in revenue next year. Since its $27.7 billion acquisition of Slack in 2020, Salesforce has continued to benefit financially from the ongoing popularity of the messaging platform.

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Forecasting Revenue Acquisition Trends 67

CloseSaaS

MARCH 2, 2022

The businesses that are succeeding in the era of remote work are those that use the right tools. Learn which communication tools will help your remote team succeed.

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Communication Business Sales 52

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Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

Revenue

IT World

MARCH 2, 2022

Cisco research shows that a significant number of workers across the globe are having their remote and hybrid work efforts undermined by poor broadband connectivity. The company's latest Broadband Index , released last month, surveyed 60,000 workers in 30 countries to learn more about their home broadband access, quality, and usage. The findings show that people today value access to the internet more than ever and feel that universal access to a fast, reliable connection, is key to economic an

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SaaS Metrics

MARCH 2, 2022

Because of its remote capabilities and lucrative work, tech industry has seen a massive boom in applicants. Software development is one of the most saturated careers in this industry and has over 10 variations. If you’re interested in this particular sector, then a career in SaaS might be up your alley. Here’s. Read more. The post Everything to Know About Having a Career in SaaS first appeared on SaaS Metrics.

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SaaS Software Development Metrics Software 40

IT World

MARCH 2, 2022

Apple kept us waiting a little longer than expected, but has now confirmed its spring launch event will take place March 8 at 10 a.m. PT/ 1 p.m. ET. The company is expected to introduce an improved iPad Air, new Macs, and the iPhone SE with 5G at what will be the first of a ‘wild array’ of coming product introductions. What is Peek performance? Apple’s event invitation is titled “Peek performance.

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Inturact

MARCH 2, 2022

Loyalty is hard to come by in an increasingly competitive SaaS market.

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SaaS Marketing 54

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If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

Payments

SmartKarrot

MARCH 2, 2022

You might have heard a lot about upselling and the need for upsell. Everyone talks about it but upsell is the least discovered aspect of customer success and sales. It is one of the biggest post-sales revenue generation points. You attempt to prospect and enhance the revenue streams from existing customers. Any company spends a lot on customer acquisition- when it is the costlier and time-taking approach.

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Customer Success Investment Revenue Acquisition 19

SaaStr

MARCH 2, 2022

Make it harder to leave, churn looks better this month and quarter. Make it easier to leave, churn looks better 2-3 years out. — Jason BeKind Lemkin #???????????? (@jasonlk) February 28, 2022. So Zoom could never grow forever at the truly insane rates it grew the past 2 years. If it did, it would exhaust the entire planet Earth of customers. Its incredible journey from $1B to $4B in ARR in record time may never be seen again in SaaS.

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SmartKarrot

MARCH 2, 2022

Growth and profitability are key pillars that define a company’s success or failure. However, organizations, irrespective of the sector they operate in, struggle with growth! And this is even more difficult when it comes to companies that offer SaaS products. One of the main reasons for this is that the market is already flooded with competitors, many of whom compete for customers’ already limited attention in both B2B and B2C environments.

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Growth Marketing Strategy Marketing SaaS 12

SmartKarrot

MARCH 2, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Presto As a Director of Customer Success, you will design and implement best practices for building long-term strategic relationships with the customers. Influence and educate customers to align them on best practices. Identify ways to optimize each step in the customer lifecycle and drive engagement.

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Customer Success Outsourced Development Payment Features Engineering 3

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Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

Revenue