Tue.Feb 08, 2022

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How to Guide Your Team and Customers Through the Customer Change Management Process

ChurnZero

According to the Harvard Business Review , about 75% of change efforts fail due to their inability to deliver value or complete abandonment. . Pile that on top of other stressors, and your chances of change friction and burnout skyrocket. “The amount of change that the average employee can absorb without becoming fatigued is half of what it was last year,” says Jessica Knight , Vice President of Gartner. .

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The 10 Ways to Get Marketing Going in the Early Days

SaaStr

Q: How do you market a B2B SaaS product in the early days? At the end of the day marketing is still “getting the word out” — just done with a lot of tools, systems, platforms and processes. But the playbook to do that varies based on the product, how mature the brand is, the space, and the skills of the marketer. Ways to get the word out: Press and PR.

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The New Discipline Web3 Software Companies Must Develop

Tom Tunguz

Suppose you launch a web3 company tomorrow. The business builds software to help other crypto companies grow. Perhaps you’ll sell infrastructure to help other startups scale or software to manage internal operations. After you’ve launched the product, you’ll encounter a new phenomenon. Your customers prefer to pay you in crypto. Fast forward three years, your business thrives.

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Waze’s Head of Sales on The 4 V’s: Volume, Variety, Value, and Velocity

SaaStr

Scaling a sales organization isn’t easy. Knowing which metrics matter and how to analyze them to increase your revenue and hit organizational sales goals is essential. . Waze sales executives Fernando Belfort , Head of SMB Sales, and Kendra Wrightson , Head of Sales Enablement, discuss optimizing sales processes for four essential data points: value, variety, volume, and velocity.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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5G is finally ready for business

IT World

For years, I’ve been writing about 5G and telling you why you shouldn’t invest in it. The bottom line has been that 5G simply hasn’t been able to deliver on its high-speed, low-latency promises. But, finally, things have changed. Today, 5G can at last deliver much better performance—sometimes—with certain versions of 5G only offered in specific places.

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How to use Dropbox for team collaboration

IT World

Dropbox is best known as a cloud storage service, but it also offers some collaboration tools. For example, you and your co-workers can add comments to files and create shared to-do lists. These functions are available with all Dropbox individual user plans (including both free and paid versions) and team accounts for business. This guide walks you through these collaboration tools when you use Dropbox through a web browser.

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3 Steps to Focus on Your Customer’s Customer

Sales Hacker

In this episode of the Sales Hacker Podcast, we have Ashley Welch , co-Founder at Somersault Innovation , where she leverages design thinking in sales coaching. Join us for an engaging conversation about the 3-step process to help sales reps unlock their empathy, curiosity, and insightfulness. powered by Sounder. If you missed episode #194, check it out here : No More Quotas, No More Commission: Sales Without SDRs with Nelson Gilliat.

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BrandPost: Cyberthreats are big trouble for small businesses

IT World

Cybercriminals don’t necessarily discriminate by business size: if there is an opportunity to infiltrate a network, they will. However, unlike large enterprises, small and medium-sized businesses (SMBs) typically don’t have the resources to defend against the growing onslaught of cyberattacks. The first step toward robust protection is understanding existing cyberthreats.

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ChurnZero earns spot on G2’s 2022 Best Software Awards

ChurnZero

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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Nvidia drops plans to buy Arm for $40B

IT World

Graphics chipmaker Nvidia has announced it’s dropping plans to buy chip designer Arm from SoftBank Group Corp. for $40 billion after regulators pushed back over antitrust concerns. In a joint statement issued today , US-based Nvidia and Japan-based Softbank said they terminated the agreement they’d been working on since September 2020 because of “significant regulatory challenges.

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Aligning Your Work and Values to Avoid Burnout with Shailesh Mangal

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Shailesh Mangal, VP of Engineering at Roambee Corporation. Podcast highlights: 0:23 - Shailesh's background - Shailesh explains his role at Roambee Corporation. 1:09 - Use cases for the Roambee Corporation solution - What type of industry do they work within?

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Employees want the right tools for work — so let them choose

IT World

Driven by employee choice and ease of use, Apple continues to gain share in the enterprise — but businesses still need to fully grapple with the extent to which employees today want tech to get things done that also stays out of the way. Putting the (internal) customer first. At this stage of the digital transformation of everything, it shouldn’t really need saying.

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OPEXEngine Welcomes Nikki Turner

OPEXEngine

On January 24 th , Nikki Turner joined the OPEXEngine team as Strategic Finance Consultant. In her new role, she will partner with tech finance executives to evaluate their operational and financial performance against their respective cohorts, while assisting them in implementing various usage models that leverage proprietary OPEXEngine benchmark data.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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The Salesforce Partner Questionnaire Checklist

CloudKettle

Questions to Ask Before Selecting a Salesforce Partner The Salesforce ecosystem and Sales and Marketing Operations in general are evolving at a whirlwind pace. It is almost impossible to have an internal team that includes expertise in all the platforms and disciplines required to maximize the value you get out of your platform investments. Working […].

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Aligning Your Work and Values to Avoid Burnout with Shailesh Mangal

30 Day Leadership

In this episode of the B2B Leadership podcast, best-selling author and leadership coach Nils Vinje speaks with Shailesh Mangal, VP of Engineering at Roambee Corporation. Podcast highlights: 0:23 - Shailesh's background - Shailesh explains his role at Roambee Corporation. 1:09 - Use cases for the Roambee Corporation solution - What type of industry do they work within?

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Applications for Reforge’s Spring 2022 Cohort are Now Open

Casey Accidental

Hey everyone, It’s that time of year again – applications for Reforge’s Spring 2022 Cohort are now open. Over the past four years, I’ve worked closely with the Reforge team to create three of the 16 programs it currently offers including: Product Strategy. Created with Fareed Mosavat (Chief Development Officer at Reforge, formerly Slack, Instacart).

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Evolving The Vendor-Customer Relationship To Enable Shared Value And Accountability: An Interview With Scott McCorkle, MetaCX’s CEO

Valuize Consulting

Is Your Vendor-Customer Relationship Driving Shared Value Realization? The economic lifeblood of leading recurring revenue organizations is shared value and accountability. In the modern subscription economy, there’s no escaping shared responsibility for customer value management because the vendor-customer relationship is interdependent and inextricably linked.

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6 Reasons Why Your Integrated Payments Strategy Could Fail

If you're in the software industry grappling with integrating payments into your business model, understanding where others have stumbled can be a game-changer for your revenue goals. Discover 6 key reasons behind the struggles many face. The challenge goes beyond the technicalities of integrating a payment system; it delves into the strategic oversight of revenue shares, negotiations with payment providers, and the full exploitation of potential revenue streams.

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BetterCloud Earns a Spot on G2’s Best Software for 2022 List

BetterCloud

Today, I’m thrilled to announce that BetterCloud was named to G2’s Best Software for 2022 list. Last year, we had both our position as a market leader and approach to SaaS management validated by analyst firms like Gartner and Forrester , and we were honored by the recognition. What makes this recognition from G2 so unique is that it’s based on feedback we received from actual IT professionals that have used the platform, engaged with our team, and seen the value that we can deliver.

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Feb 08 – Customer Success Jobs

SmartKarrot

Role: Strategic Customer Success Director Location: Indianapolis, IN, US Organization: Wunderkind As a Strategic Customer Success Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth. Ensure that customers derive maximum value from their investments with us and fully leverage the products on an ongoing basis.

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Google Workspace sees Essentials Starter as a way to 'democratize' collaboration

IT World

The launch last week of Google Workspace Essentials Starter Edition aims to offer business users a no-cost solution designed to enhance teamwork and innovation with secure-by-design collaboration. Google said Essentials Starter was designed to help employees and their teams break down silos and work together in new ways, even if their organization relies on legacy productivity tools that weren’t built for the hybrid era of work.

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SaaS Funding: A Guide for SaaS Founders

SmartKarrot

In order to scale your SaaS business and push it towards growth, the right funding at the right time is vital. Securing funding for your SaaS business can be exciting but equally tedious. With fast-growing companies bagging an average of $9.5 million in series A funding, the SaaS startup scenario is growing at an exponential rate. In fact, the overall revenue for SaaS companies is projected to grow by 17% , giving birth to an $85 billion market.

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Monetizing Analytics Features

Think your customers will pay more for data visualizations in your application? Five years ago, they may have. But today, dashboards and visualizations have become table stakes. Turning analytics into a source of revenue means integrating advanced features in unique, hard-to-steal ways. Download this white paper to discover which features will differentiate your application and maximize the ROI of your analytics.

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7 Foundational Principles of B2B Customer Experience

SmartKarrot

It is often said that the purchase of a product or service is the starting point of customer experience. The CSM (Customer Success Manager) must enhance the customer experience instead of the sales or marketing department. . But has it ever occurred to you that an effective customer experience strategy will need active participation from each and every department in an organization?

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