The future of call center software — trust us, it’s sexier than it sounds ;)
Our Investment in CloudTalk
Yesterday, CloudTalk announced their €7.3m Series A. We were super pleased to be able to co-lead their round alongside HenQ and to join them on the next steps of their journey. Here are a couple of our thoughts on the cloud call center software landscape and why we decided to invest in CloudTalk. Call centre software might not sound like the sexiest thing to talk about, but trust us, Zendesk wasn’t sexy either when Christoph invested back in the day ;)
Believe it or not, a large proportion of companies still run their business communication and their contact centers using traditional phone solutions and on-premise software. In fact, 70% of contact centers are currently being built on legacy on-premise solutions. Whilst it may feel like most of us spend our entire days using the cloud, this $50bn-a-year old-school market is only just beginning to make a shift to the cloud and CloudTalk is capitalizing on it. The Covid-19 pandemic has dramatically accelerated this move as on-premise solutions no longer offer a viable solution when working in your pyjamas from home.
Welcome CloudTalk!
CloudTalk offers cloud call center software that enables sales and customer support teams to easily make and receive phone calls all over the world and efficiently manage and measure those calls. Their software allows calls to be automatically routed to the right agent, enables call transcription amongst a host of other features and integrates with all of the main CRM tools and help desk solutions to ensure that its users have all the information they need at their fingertips.
Ever been stuck on a customer support call where you can barely hear the other person and the line keeps dropping? Well, CloudTalk’s mission is to fix that. Instead of relying on 3rd party vendors to run their calling infrastructure (which is the case for most providers), they’ve built their own infrastructure giving them unparalleled control over call quality.
Why is it exciting?
- Huge category dominated by old-school players: Whilst you may have heard of the likes of Talkdesk or Aircall in this category, the reality is that these players only make up a small segment of call-center solutions, with the majority still being on-premise or based on traditional landlines.
- A world-class product that has been built with limited resources: Whilst some competitors have raised tens or even hundreds of millions of dollars,CloudTalk has managed to build a product which is on-par and in some ways better, with a mere fraction of the resources. Check out their G2 reviews for a little preview of this. ;)
- Exceptional growth: Since 2019, CloudTalk has seen its customer base grow by 25x including the likes of Glovo, OYO, Fujitsu, DHL and Mercedes Benz, amongst others and this is only just the very beginning!
- A highly product-focused and hungry team: Martin and Viktor have been working together for the past 12 years, we were super impressed by their product-focus, scrappiness, and ability to ship incredibly fast.
Welcome to the P9 family, Martin, Viktor, and the whole CloudTalk team!
Ps. CloudTalk is hiring! If this sparks your interest and you think you could be a good fit, apply here.
