Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. We created our first sales function in 2014 and in the busyness of building out the team, we had little time to reflect on how our experiences on the frontline of sales could add value to our product roadmap.

Scale 199

Scale Sales Software Review Strategy 199

Tom Tunguz

JUNE 20, 2018

Earlier this week, Redpoint announced its 7th stage fund of $400M. Over the past 10 years that I’ve been Redpoint, I have seen our firm learn, evolve and grow in many different ways - important ways - that fill me with gratitude and pride. First, we have and will continue to plant trees we will not see. Our founders who started the firm about 20 years ago built the firm to endure for decades.

Healthcare 100

Healthcare Education Startup Investment 100

Sales Hacker

JUNE 20, 2018

Why have a career in sales ? Tune in to episode 12 of the Sales Hacker podcast with Jaimie Buss , VP of Sales, North America for Zendesk as she talks about startups careers and transitions! What You’ll Learn. Building your career in startups and managing different career transitions. Working at Andreessen Horowitz and how large VCs support their portfolios.

Scale 80

Scale Sales Hiring SMB Interviewing 80

CloseSaaS

JUNE 20, 2018

If you’re not restricting your potential employee pool to one location, you’re able to hire the best of the best no matter where they live.

Sales Hiring 64

Sales Hiring Sales Management 64

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

Sixteen Ventures

JUNE 20, 2018

Let’s talk about Customer Engagement, specifically one part of the Communication Model, which is my BEAST Message Framework for creating messages that actually engage customers. It’s really interesting that we communicate all day long – with our friends, with our peers, with our customers – but when was the last time you actually thought about what goes into communication?

Engagement 60

Engagement Communication Customer Success Business 60

Sixteen Ventures

JUNE 20, 2018

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., every day. We communicate more today than we ever had in the history of the world, and tomorrow, we’ll do it even more.

Communication 56

Communication Engagement Scale Systems Review 56

TriTuns

JUNE 20, 2018

The most amazing thing happened after recent World Cup game. The Japanese spectators all cleaned up after themselves in the stadium. Many of them had even brought their own trash bags to make sure that they could leave the place spotless. When have you ever heard of such a thing happening at the sports events you have attended? . So, what do Japanese sport spectators have to do with software adoption customer success?

Customer Success 45

Customer Success Software Technology Investment 45

BetterCloud

JUNE 20, 2018

Stéphane Donzé is the founder and CEO of AODocs. This post originally appeared on The AODocs Blog. These days your inboxes are undoubtedly full of headlines about yet another security breach or GDPR, a new regulation designed to give EU citizens more control over their privacy and personal data. And for good reason. These issues are becoming increasingly important for the enterprise and all companies should take note.

compliance 40

compliance Retention User Experience Enterprise 40